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Yyyyyy x. yyyyyy

- 8093 Elk River View Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.xxxxxxm


Business, Sales, Customer Service Manager

Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 9 years providing high-performance marketing & sales, customer service, and operations support in the retail and hospitality industries.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal xxxxxxmmunication skills that inspire xxxxxxnfidence while forging teamwork synergies with xxxxxxlleagues and subordinates across diverse ethnicities.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Sales Administration

    Customer Service Management

    Event Management

    Relationship Management (Customers, Public, & Suppliers)

Business Management/Administration

    Strategic Planning & Execution

    Fiscal & Budget Administration

    Inventory Management

    Policies & Regulatory Xxxxxxmpliance

    Staff Supervision & Training

    Rexxxxxxrds & Document Management


    QuickBooks, POS for Restaurants, & Credit Card Processing Apps.

    MS Office (Word & Excel), MS Project Pro

    Email/Webmail, Social Networking, & Online Xxxxxxllaborative Xxxxxxmputing


Professional Experience


Part Time Manager, AI Sushi & Grill Inc. Feb 2016 Present

    Marketed the business, ensuring high level of customer satisfaction with xxxxxxnsistent service quality performance and resolution of customer xxxxxxmplaints and issues.

    Oversaw inventory management, ensuring xxxxxxntinuous availability of kitchen and dining supplies.

    Processed timely statistical and financial reports and rexxxxxxrds.

    Processed customer bookings and oversaw wait staff and kitchen performance while xxxxxxnforming to rules, service standards as well as health and safety standards.


Assistant Manager, Miyako Japanese Restaurant, Inc Jul 2009 Dec 2015

    Managed food and beverage menu development and xxxxxxordinated with the check for optimum resource utilization.

    Facilitated HR management in recruitment, screening, staff training and xxxxxxurse development, and, motivating, disciplining front/back office staff of provided marketing support using online and social media presence.

    Built and developed professional relationships with vendors through negotiations for win-win business solutions, as well as with customers for loyalty and repeat business.

    Prepared and processed cash and credit payments using the Adelo POS system and journalized entries in QuickBooks.

    Xxxxxxordinated banquet sales and events for large groups and special celebratory occasions.


Sale Representative, Cellairis Phone Store Aug 2008 May 2009

    Promoted and sold new and existing telexxxxxxmmunications and related merchandise items, along with special offers and deals, generating sales reports and meeting sales targets.

    Ensured customer service satisfaction in acxxxxxxrdance with xxxxxxmpany rules and standards.

    Oversaw after-sales phone maintenance service and after-market product sales.

    Operated cash and credit registers, ensuring proper handling of end-of-day cash and credit purchases.

    Observed, documented and reported on xxxxxxmpetitor practices to ensure maintaining a xxxxxxmpetitive edge.


Store Manager, Fraganza Perfume Store Dec 2007 Jul 2008

    Provided HR support in staff recruitment, screening, and job placements, as well as training and termination.

    Managed inventory/warehouse operations, ensuring xxxxxxntinuous availability of merchandise items and supplies.

    Marketed and sold merchandise items, supervising sales staff in providing quality customer services in xxxxxxmpliance with policies and service quality standards.

    Oversaw POS operations, ensuring proper handling and rexxxxxxnciliation of credit card and cash payments at the end of the business day.


Education & Credentials


    MBA with Project Management Xxxxxxncentration, DEVRY- KELLER UNIVERSITY Ÿ Downers Grove, IL (On-Going)

    Bachelor of Business Administration, UNIVERSITY OF HOUSTON DOWNTOWN Ÿ Houston, TX (2013)

Awards & Rexxxxxxgnition

    Employee of the Year (2009 2015)

    Rexxxxxxgnized for xxxxxxnsistently meeting sales and organizational goals.

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