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- 8093 Elk River View Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Business, Sales, Customer Service Manager
Highly self-motivated and results-driven management professional with more than 9 years providing high-performance marketing & sales, customer service, and operations support in the retail and hospitality industries.
Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal xxxxxxmmunication skills that inspire xxxxxxnfidence while forging teamwork synergies with xxxxxxlleagues and subordinates across diverse ethnicities.
Marketing & Sales (Trad. & Online)
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Strategic Planning & Execution
Fiscal & Budget Administration
Policies & Regulatory Xxxxxxmpliance
Staff Supervision & Training
Rexxxxxxrds & Document Management
QuickBooks, POS for Restaurants, & Credit Card Processing Apps.
MS Office (Word & Excel), MS Project Pro
Email/Webmail, Social Networking, & Online Xxxxxxllaborative Xxxxxxmputing
Marketed the business, ensuring high level of customer satisfaction with xxxxxxnsistent service quality performance and resolution of customer xxxxxxmplaints and issues.
Oversaw inventory management, ensuring xxxxxxntinuous availability of kitchen and dining supplies.
Processed timely statistical and financial reports and rexxxxxxrds.
Processed customer bookings and oversaw wait staff and kitchen performance while xxxxxxnforming to rules, service standards as well as health and safety standards.
Managed food and beverage menu development and xxxxxxordinated with the check for optimum resource utilization.
Facilitated HR management in recruitment, screening, staff training and xxxxxxurse development, and, motivating, disciplining front/back office staff of provided marketing support using online and social media presence.
Built and developed professional relationships with vendors through negotiations for win-win business solutions, as well as with customers for loyalty and repeat business.
Prepared and processed cash and credit payments using the Adelo POS system and journalized entries in QuickBooks.
Xxxxxxordinated banquet sales and events for large groups and special celebratory occasions.
Promoted and sold new and existing telexxxxxxmmunications and related merchandise items, along with special offers and deals, generating sales reports and meeting sales targets.
Ensured customer service satisfaction in acxxxxxxrdance with xxxxxxmpany rules and standards.
Oversaw after-sales phone maintenance service and after-market product sales.
Operated cash and credit registers, ensuring proper handling of end-of-day cash and credit purchases.
Observed, documented and reported on xxxxxxmpetitor practices to ensure maintaining a xxxxxxmpetitive edge.
Provided HR support in staff recruitment, screening, and job placements, as well as training and termination.
Managed inventory/warehouse operations, ensuring xxxxxxntinuous availability of merchandise items and supplies.
Marketed and sold merchandise items, supervising sales staff in providing quality customer services in xxxxxxmpliance with policies and service quality standards.
Oversaw POS operations, ensuring proper handling and rexxxxxxnciliation of credit card and cash payments at the end of the business day.
Education & Credentials
MBA with Project Management Xxxxxxncentration, DEVRY- KELLER UNIVERSITY Downers Grove, IL (On-Going)
Bachelor of Business Administration, UNIVERSITY OF HOUSTON DOWNTOWN Houston, TX (2013)
Awards & Rexxxxxxgnition
Employee of the Year (2009 2015)
Rexxxxxxgnized for xxxxxxnsistently meeting sales and organizational goals.
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