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Dynamic and focused technical professional with over 25 years of diverse IT experience, paired with a strong educational and training background. Adept as it relates to working with individuals and groups across all organizational levels. Able to skillfully plan, built, integrate, test and eventually deploy intricate systems. Proven ability to complete research in order to identify areas for savings and environmental stability. Works diligently to minimize risk while testing performance. Leads critical application launches with precision and attention to detail. Defines Key Performance Indicators (KPIs) and processes assuredly and with attention paid to all relevant stakeholders. Identifies root causes for production issues and make positive changes that lend to forward movement. Strengths include strategic planning, business analysis, operations management, communication, time management, vendor relations, resource allocation, and project management, among others. Seeking an Application Development Manager or Project Manager role with a focus on single or multi-payer systems.
- Crafted a global performance test reporting tool to allow for standardization, accuracy and trending; reduced report generation time by six hours/ test and incurred savings of $1.2M each year (Citibank)
- Achieved $42M in cost savings over the course of a mainframe MIPS change by championing execution and usage of ITKO Lisa (Citibank)
- Leveraged monitoring software to reduce branch inventory effort by 65% via collection of valuable inventory data (Citibank)
- Assist with Branch Platform and Call Center vendor selection by contributing to contract negotiations. (Whitney National)
- Designed and implemented a hardware refresh tracking and reporting system, thus accelerating branch checkouts, decreasing monitoring staff and reducing the project by over 90 days (JPMorgan Chase)
CRM | System Integration | Teller Software | Performance Architecture | IT Budgeting Software | Visual Basic
C++ | ArgoData Teller | Databases | Oracle | MS Office, Project, SharePoint, Access, SQL, VBA, Visio
HP Performance Center & Quality Center | Databus | C# | PeopleTools | Fidelity Touchpoint
Citibank, Long Island City, XXXXXX
Senior Vice President Americas Performance Architecture Manager (2013-Present)
Oversee systems performance strategies and testing the consumer bank s retail, cards and mortgage operations. Supervise teams of up to nine employees and up to 100 Consultants. Gather requirements to negotiate and finalize sizing, schedule and scope. Report on impacts, assess risks and ensure timely delivery. Review application and database designs with attention to detail and diligence. Approve application performance strategies and certifications. Devise performance engineering roadmaps. Note performance defects as soon as identified in the validation/sprint cycle to reduce release risks. Offer sizing estimates for projects within release. Track projects, gather requirements and craft improved sizing requirements. Assign projects to staff to ensure infrastructure will support and test the performance of new changes. Hire, release and reassign resources as needed.
Senior Vice President Enterprise Services Manager (2010-2013)
Assumed a diverse medley of responsibilities, including leadership of 11 staff members and 35 Consultants, one of which managed other leadership staff. Served as an Infrastructure Manager for branch sales; drove retail bank performance, serviced application and developed web resources for the branch field service support application. Led production support efforts; developed daily metrics, weekend implementation plans and result summaries. Drove $3M in cost reductions by virtualizing development and testing environments and reducing Oracle nodes. Vastly improved Concierge deployment by six hours per release, thus driving improved business satisfaction. Defined KPIs for critical systems. Acted as an Application Development Manager for the ASTEA branch field services application. Led development of a three-tier, web application using a BlackBerry/barcode scanner program. Worked as a Shared Database Development Team Manager to support DB2 and Oracle across all managed departments.
Vice President Performance Testing (2008-2010)
Directed operations for a team of two in performance testing the retail bank s Concierge sales and servicing application. Measured and validated application performance and connectivity relative to external applications; improved from an 87.8% to 97.6% average response time for pages less than five seconds. Proactively produced daily health reports to encourage managers to understand how multiple applications performed during each day.
Whitney National Bank, New Orleans, LA
Project Manager/Business Analyst/Consultant (2007)
Offered guidance for a series of multi-tiered projects aimed at developing enterprise middleware solutions to replace outdated Teller and Servicing Branch Platforms and Call Center systems. Selected middleware vendors by gathering and documenting proof-of-concept requirements. Facilitated current state functionality sessions to capture sales incentive tracking, procedures, workarounds and issues. Tenaciously negotiated Statements of Work (SOWs), created project plans and thoroughly reached all exit criteria.
JPMorgan Chase, Retail Bank, Xxxxxx, XXXXXX
Vice President Application Development Manager (2004-2006)
Drove operations for the bank s Northeast and Southwest territories including several back office applications. Negotiated with businesses for new requirements and timelines. Oversaw all projects from start to finish. Guided, mentored and cross-trained an eight-person team across varied geographical regions. Supported the development and constant production of three mission-critical applications.
Senior Technology Officer/Project Manager, JPMorgan Chase, Retail Bank, Xxxxxx, XXXXXX, 2002-2004
Senior Technology Officer/Project Lead/Developer, JPMorgan Chase, Retail Bank, Xxxxxx, XXXXXX, 2000-2002
Technology Officer/Project Lead, JPMorgan Chase, Retail Bank, Xxxxxx, XXXXXX, 1997-2000
Owner/Developer, McGarvey Systems, East Meadow, XXXXXX, 1992-1997
Developer, Organized Solutions, Stamford, CT, 1985-1992
Assistant to Manager of Information Services, Hoke Communications, Garden City, XXXXXX, 1981-1985
Associate s Degree, Computer Science, Xxxxxx Community College
Volunteer, American Red Cross (Post-Superstorm Sandy) and Habitat for Humanity
Windows NT 4 Workstation and Server | Microsoft SQL Server 6.5 (System Administration)
Introduction to Pearl Programming | C++ Programming | SQL Server 2000 Comprehensive
Modeling with Rational Software | Critical Thinking | Creative Problem Solving | MS SharePoint
Introduction to Agile with Scrum | Software Testing and Inspection |Service Oriented Architecture
Driving Innovation in the Organization | Agile Leadership
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