Yyyyyy x. yyyyyy

Automotive Service Manager / Fixed Operations Manager

Customer Satisfaction ~ Team-Building & Leadership ~ Operations Management ~ Profit Growth

Staff Training & Development ~ Quality ~ Regulatory Compliance ~ Forecasting ~ Report Writing

• Offer 20 years management experience and proven success in the automotive and motorcycle service industry including business planning, staffing, operations leadership, vendor relations, and profit maximization.
• Possess sound experience in business development, marketing, advertising, and delivering outstanding levels of customer service and satisfaction, essential to boosting referral business and a positive shop reputation.
• Able to analyze industry trends to plan high-impact sales strategies and optimize competitive positioning.
• Strong expertise in developing and leading productive teams through hands-on mentoring, providing incentives, fostering a unified team environment, and recognizing excellent performance.

                     Computer skills include ADP, Reynolds & Reynolds, and a wide range of diagnostic programs.

                     Adept at servicing both retail and wholesale parts accounts.

                     Autonomous and highly perceptive with advanced problem solving abilities and technical acumen.

Off Lease Only, Orlando, FL, 2015 to 2016

Service Manager

         Spearheaded full-scope service operations including assigning work to technicians, tracking hours, scheduling customers repair jobs, hiring personnel (technicians, lot porters, detailers, inventory associates), and terminating under-performing staff if necessary.

         Championed cost-effective operations at the highest-volume store with the fewest service-based complaints.

         Ordered parts to complete required repairs while ensuring alignment with budget limitations.

         Delegated and seamlessly coordinated movement of vehicles to dealerships for warranty repairs.

         Maintained high levels of organizational efficiency by posting and tracking all vehicles dispatched for service.

         Applied solid leadership talents toward monitoring work performance of 90 employees, providing constructive feedback, and enforcing adherence to strict quality, safety, and environmental policies and procedures.

Bangtail Custom Cycle, Ashville, NY, 1997 to 2011

Owner

         Directed all aspects of daily business operations encompassing customer service and satisfaction, budgeting, marketing, goal setting, forecasting, advertising, SOP development, staff scheduling, safety & regulatory compliance, and project management.

         Hired, trained, managed, scheduled, and motivated a cohesive and quality-focused team of up to 15.

         Swiftly and diplomatically resolved customer issues to consistently achieve exceptional satisfaction levels, vital to maximizing repeat and referral business.

         Proactively held regular staff meetings to discuss issues and to formulate strategies for optimal operations.

         Established and enforced pricing policy to balance volume, customer loyalty, and business expenses.

         Diligently monitored and adjusted inventory to minimize obsolescence.

Prior background: Welder, Matco Tools, 1995 to 1997 & Mechanic, Hiller Tire and Auto Repair, 1991 to 1995.

ASE Certified Technician

Certified in Honda Parts

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a service manager and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you a significant background in all facets of automotive service management including heavy customer interaction, inventory control, quality assurance, and regulatory compliance. I m ready for a new challenge and possess advanced talents in profit & loss management, team-building, staff supervision, and purchasing parts. To complement these qualifications, I offer polished forecasting, pricing, communication, analytical, upselling, and strategic planning skills which are paramount in maximizing customer traffic, driving sales, and bolstering profits.

As an influential addition to your management team, you will find that I am remarkably positioned to guide (INSERT NAME OF COMPANY) in not only attaining, but exceeding its goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy