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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Visionary leader possessing 25 years of experience directing operations within the hospitality industry.


Profile of Qualifications


  • Top-notch organizational abilities, critical to facilitating high-profile catering events with well renowned guests including the President, celebrities and sports icons.
  • Recognized for the ability to coordinate all aspects of banquet set up.
  • Excellent leadership skills, instrumental to building, training and leading high-performance teams.
  • Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
  • Heavily involved in multiple executive committees, board of directors and safety meetings.


Key Areas of Expertise



   Client Relationship Management

   Strategic Planning

   Organizational Management

   Catering Operations Management

   Process Improvement


Professional Synopsis


Walt Disney Company, Lake Buena Vista, Florida 2013-Present

Event Operations Manager

  • Leverage industry expertise to facilitate catering operations and banquet set ups.
  • Exemplify top-notch leadership abilities while directing day to day activities for 100+ employees.
  • Closely track and forecast financials; responsible for managing P&L statements.
  • Collaborate extensively with executive team to streamline daily operations.


Disney s Contemporary Resort and Spa, Walt Disney Company, Lake Buena Vista, Florida 2010-2013

Catering Operations Manager

  • Strategically identified client needs and facilitated banquets to ensure fulfillment.
  • Directed breakfast, lunch and dinner catering operations.
  • Demonstrated excellent leadership abilities while overseeing operations for 70+ team members.


Disney s Coronado Springs Resort, Lake Buena Vista, Florida 2004-2010

Catering Operations Manager

  • Assumed key leadership position while managing 150+ cast members.
  • Completed various administrative and financial tasks in a timely manner.


Disney s Yacht and Beach Club Resort and Spa, Lake Buena Vista, Florida 2002-2004

Catering Operations Manager

  • Oversaw daily operations of 80+ team members; closely monitored performance and implemented action plans as necessary.
  • Strategically facilitated catering operations for various types of events.


Previous Positions:

Disney s BoardWalk Resort and Spa, Lake Buena Vista, FL; Catering Operations Manager 2000-2002

Disney s Grand Floridian Resort and Spa, Lake Buena Vista, FL; Catering Operations Manager 1997-2000

Hilton Hotel Corporation, Lake Buena Vista, FL; Stewarding and Banquet Manager 1991-1997




Bachelor Degree in Hotel / Restaurant Management, Webber College, Babson Park, Florida

Associate Degree in Business Administration, Villa Maria College, Buffalo, New York

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