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Dynamic Technical Consumer Product Experience Leader who makes sound decisions to reflect positively on multi-site operations, research / development, product testing, and plant management initiatives in alignment with a company s vision, value, and goals. Top Performer who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Visionary Professional who rises above engineering, operations, and technical service project challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to reach high productivity levels, as well as independently resolving in-depth issues to boost success. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, teams, and customers, and who excels in fast-paced autonomous and / or collaborative work exxxxxxironments.
Career Highlights Include:
Reducing expenses by creating pioneering cost-conscious strategies.
Continually assessing operational needs to implement core best practices.
Proactively serving as a proven strategic planner and enterprise business leader.
Designing and developing solutions-focused process and procedure improvements.
Driving employee engagement and creating cross-functional collaborations to meet goals.
Enhancing the customer experience via targeted team training, coaching, and mentoring efforts.
Product Integrity Manager, Clemmons, NC (2005 2017)
Capitalized on the opportunity to lead forward-thinking product reliability initiatives to ensure internal / external product needs were met. Measured and reduced product warranty and product liability expenses via development and implementation of dynamic new systems. Contributed expertise by participating on a Design for Lean Sigma Committee to ensure product qualification processes were best in class. Developed and chaired the Hayward Intellectual Property Review Board. Served as Personal Product Liability Representative to lead elimination of active major claims through design, warning, and field training efforts. Provided technical materials for litigation, provided depositions, and testified in injury cases.
Spearheaded a $5-million product warranty expense reduction across a 5-year period.
Reduced attorney costs 25% while increasing Innovation via Patents filed and granted.
Effectively on-boarded new employees by creating a Design Engineering Intern Program.
Improved speed-to-market and product reliability via Highly Accelerated Life Testing (HALT).
Decreased aftermarket warranty support costs 20% via new product beta field test processes.
Expanded R&D Lab Testing Capability with $1.3-million ixxxxxxestment over 3 years that added comprehensive test machinery, swimming pool simulators, personnel, and reliability test centers.
Technical Services Manager, Elizabeth, NJ (2002 2005)
Strategically steered aftermarket support for a 21-person inside call center and team of 25 field service managers, including training, coaching, and mentoring top-performing teams to meet and / or exceed goals. Maximized use of resources by establishing growth-focused product return protocol and warranty procedures. Served as company liaison to the Consumer Product Safety Commission, including coordinating the successful voluntary product recall of 15,000+ products resulting in an 86% touch rate in 2003.
Reduced incident rates 10% and yearly cost 15% via new expense budgeting and tracking.
Improved relationships while resolving technical issues via direct customer communication.
Increased national call support 20% and maximized output by redesigning call center staffing.
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Site Director ￨ Plant Manager, Paris, France (2000 2002)
Utilized broad scope of industry knowledge toward directing results-generating site operations within this challenging 2-year assignment, including seamlessly consolidating European Sales, Engineering, and Operations into a singular Paris-based facility. Continually improved sales and profits while efficiently implementing Lean Manufacturing initiatives. Delivered a sustainable and appropriately scaled business unit to achieve ongoing profitability, including retaining methods and equipment, as well as employees, to this day.
Initiated a highly productive 35-hour work week as required by French law.
Saved $1 million in annual costs by transferring outside operations in-house.
Reduced labor costs 25% by implementing a Kaizen work cell Lean methodology.
Created operating and capital budget to align with sales projections and customer demand.
Improved on-time delivery and product quality by establishing a new product launch process.
Plant Manager, Charlotte, NC (1997 2000)
Led targeted decision-making within this fast-paced, 350,000-square-foot manufacturing facility with 175+ employees, including overseeing 9 direct reports reporting to the Vice President of Operations. Optimized operations productivity and efficiency by introducing a Lean Manufacturing Kaizen methodology that reduced assembly space 20% and increased throughput 25% to align with customer demand. Profitably justified the implementation of the company s largest Blow Molding (Sand Filter Tanks) capability to-date.
Successfully extended zero work loss injury claims to 5 years.
Reduced assembly downtime 10% by establishing ergonomics efforts.
Implemented the company s first-ever CNC machining equipment in 1998.
Increased manufacturing output and plant profitability for 2 consecutive years.
Eliminated $2.5 million in outsourcing costs via implementation of sand filter tanks.
Industrial Engineer ￨ Senior Manufacturing Engineer ￨ Product Engineer, Elizabeth, NJ (1989 1997)
Played a vital role in meeting and / or exceeding industrial, manufacturing, and product engineering initiatives within roles of increasing responsibility for this rapidly growing company delivering quality products from facilities in the U.S., Canada, and Europe. Expertly established qualified foreign subcontractors for product assembly, and installed equipment and processes. Contributed leadership talents toward managing new product launch accuracy and product cost estimates within 5%.
Successfully implemented DFM (Design for Manufacturing) at 4 manufacturing sites.
Reduced costs and improved accuracy by installing the company s first-ever bar code system.
Generated an annual manufacturing cost savings of $100,000 while managing tooling budgets.
Relocated NJ-based manufacturing to an 850,000-square-foot plant in NC in 1995, including developing full plant layouts, equipment and utility requirements, and pilot product start-ups.
Demonstrated proven experience as the go-to corporate liaison between product design engineering and plant engineering for 7 large-scale plants both domestic and international.
Bachelor of Science in Industrial Engineering
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Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.
To acquaint you with my background, I offer proven experience in Plant / Operations Management, Product Test Engineering / Management, Manufacturing, Technical Services, and Reliability Engineering / Management. I am also highly skilled in Team Building / Training, Process Optimization, Multi-Project Management, Policy / Procedure Development, Cost-Reducing Initiatives, Lean / Kaizen, Best Practices, Client / Customer Relationship Management, and Regulatory Compliance, among other areas.
Recently, as a Product Integrity Manager for Hayward Industries, I successfully met rigorous internal / external product needs while proactively measuring and reducing product warranty expense, IP initiatives, and product liability expenses via development and implementation of dynamic new systems. Within this role, I participated on a Design for Lean Sigma Committee to ensure product qualification processes were best in class. I also developed and chaired the Hayward Intellectual Property Review Board. Furthermore, I served as Personal Product Liability Representative to lead the proactive elimination of active major claims through integral design, warning, and field training efforts.
A sample of my accomplishments included:
Spearheading a $5-million product warranty expense reduction across a 5-year period.
Effectively on-boarding new employees by creating a Design Engineering Intern Program.
Improving speed-to-market and product reliability via Highly Accelerated Life Testing (HALT).
Expanding R&D Lab Testing Capability with $1.3-million ixxxxxxestment over 3 years that added comprehensive test machinery, swimming pool simulators, personnel, and reliability test centers.
Note that I also earned a B.S. in Industrial Engineering from Rutgers, The State University of New Jersey.
As this is just an example of my abilities, please refer to my enclosed resume for additional technical services leadership; plant management; and industrial, manufacturing, and product engineering experience.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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