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Johnny Walker
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000 160th
Pl. SE-Covington, WA 98042 abc@xyz.com
General Manager
Profile
Successful manager with expertise in steering broad-scope areas of operation and track record of delivering dynamic results across key performance metrics:
Achieved 106% to budget and 32% year-over-year total revenue growth; 2016 to date
Built and continue to lead team to rank #1 in fitness revenue to budget; 2016 to date
Twice ranked #1 in membership sales percent to budget; January and April 2017
Consistently surpassed monthly budget goals; 2015-2016
Substantially grew business by aggressively recruiting and training sales-driven team; 2015-2016
Achieved and exceeded aggressive sales quotas; 2014-2015
Twice recognized as Top Sales Producer; 2013-2014
Continual record of progression with employers in recognition of strong performance since 2002
Comprehensive business background spanning sales, customer service, human resources, statistical
analysis, administrative, and financial/P&L
Motivating, hands-on leader who excels in recruiting, training, developing, and directing high-performance management, sales and support teams
Effectively define, develop and implement targeted strategies to boost productivity, cost-effectiveness, sales, client retention, and profits
Talent for rapidly adapting skills and acquiring/applying new knowledge illustrated by background in diverse industries and professional roles
Professional Experience
24 Hour Fitness-Auburn/Kent/Seattle, WA 2015-Present
General Manager-Auburn; 2016-present
Have progressed to steer full-scope operations spanning sales, operations and fitness, with P&L accountability; consistently delivering strong results across sales, profits, operational performance
Successfully recruit, train, develop, and direct staff; currently manage 2 department heads along with 30 front-line team members
Conduct thorough P&L analysis and define and implement targeted strategies for boosting bottom-line performance
Fitness Manager-Kent; 2015-2016
Promoted and relocated to manage fitness department; actively collaborated with General Manager in ensuring consistent achievement of guest service, revenue production and budget goals
Effectively recruited, trained and developed high-performance fitness staff; increased staff by 67% while concurrently boosting bottom-line profits through significant sales growth
Assistant Fitness Manager-Seattle; 2015
Recruited to generate new personal training revenue while concurrently building production through focus on delivering solid results and maximizing existing client retention
Expertly facilitated daily sales training and provided new member fitness consulting
Conducted thorough statistical analysis of company/internal performance indicators to clearly define strategies for achieving and surpassing daily production goals
LA Fitness-Bellevue, WA 2014-2015
Training Director
Successfully recruited, trained and developed Sales team along with Trainers to drive solid growth;
consistently achieved and surpassed sales goals
Maximized revenue channels through strong focus on client service and retention
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Vision Quest Kent, WA 2012-2014
Fitness Manager; 2013-2014
Promoted to steer membership development, grow business and increase revenue production; achieved top producer rankings
Developed and led trainers to achieve goals across key performance metrics, from optimizing member fitness results to building loyalty and generating new business
Generated significant improvements in service, sales and profits by designing and facilitating several weekly sales meeting weekly
Trainer; 2012-2013
Recruited to drive business growth through delivery of quality client training programs; led clients to 3 consecutive Weight Loss Contest wins
Effectively applied multi-source reports/data toward conducting varied analytics as key strategy in addressing issues, modifying programs and improving individual sales production
Sunset Chevrolet-Sumner, WA 2011-2012
Michael s Toyota-Bellevue, WA 2002-2008/2010
Sales Manager/Sales Associate
Launched business career in automotive dealership industry, capitalizing on opportunities to build strong skills in broad areas of sales, operations and management
In Management role, trained, developed and directed sales team; included developing personnel performance reports along with analyzing team member results to define strategies for increasing individual sales
Provided world-class service in addressing escalated customer issues for prompt resolution as well as following up on sales transactions to ensure satisfaction
Expertly consulted with customers to define needs, delivered customized sales presentations and persuasively negotiated to maximize sales production
Education & Professional Development
B.S., Exercise Science, American Public University; May 2015
National Academy of Sports Medicine (NASM) Certification
AED/CPR/First Aid Certified
Performance Specialist Training; NASM
Fitness Captain Designation
LV 1 Crossfit Trainer Designation
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