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Yyyyyy x. yyyyyy

- 2051 W. Summit Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales Management


Qualifications Profile


    Highly self-motivated and results-driven sales management professional with more than 32 years providing high-performance marketing & sales, customer service, and business management in the retail industry.

    Proven exemplary management successes over a $52M flagship department store.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence and forge teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Strategic Planning & Execution

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

    Product Branding & Positioning

    Merchandise Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Profitability Management

    Negotiations & Diplomacy

    Staff Supervision & Training

    Office & Staff Administration

    Bilingual in English and Spanish

    Records & Document Management


Professional Experience


Macy s Dept. Store, North Star Mall Ÿ Xxxxxx, XXXXXX

General Sales Manager - North Star Mall 2006 Present

    Managed sales and operations of a department store with 30-50 sales associates and store recovery team.

    Oversaw sales, merchandising display, and pricing inventory management of RTW, men s, center core, ladies shoes, and furniture departments.

    Achieved a 20% increase in current sales volume over the previous year.


Robinson's-May Department Stores, Inc. Ÿ Phoenix, AZ.

Area Sales Manager 1997 2006

    Supported HR in recruiting and developing sales staff of 15-50 employees in the Men's Sportswear, Pants and Men's Furnishings departments.

    Motivated staff in merchandising operations to meet or exceed sales objectives while ensuring consistently low attrition rate.

    Achieved sales increases during major expansion and remodel of flagship store.


Younker's Department Store Ÿ Des Moines, IA

Assistant Store Manager 1993 1997

    Provided sales and operations support to the Store Manager in achieving or exceeding profit goals through effective sales generation, customer service, merchandise presentation, and inventory loss management.


The Gap, Inc.Ÿ Milwaukee, Wisconsin.

Store Manager, District Trainer 1984 1993

    Developed course content and trained sales personnel at several volume stores.

    Managed staff of 15-50 sales persons at flagship store. Assisted HR in the recruitments, training, retention, performance appraisal and promotions of staff to management levels for the district.




UNIVERSITY OF WISCONSIN Ÿ Whitewater, WI (1986 1987)



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