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- 2051 W. Summit Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Highly self-motivated and results-driven sales management professional with more than 32 years providing high-performance marketing & sales, customer service, and business management in the retail industry.
Proven exemplary management successes over a $52M flagship department store.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence and forge teamwork synergies with colleagues across diverse ethnicities.
Strategic Planning & Execution
Marketing & Sales (Trad. & Online)
Retail Sales Management
Territory Sales Administration
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Product Branding & Positioning
Merchandise Inventory Management
Fiscal & Budget Management
Negotiations & Diplomacy
Staff Supervision & Training
Office & Staff Administration
Bilingual in English and Spanish
Records & Document Management
Macy s Dept. Store, North Star Mall Xxxxxx, XXXXXX
Managed sales and operations of a department store with 30-50 sales associates and store recovery team.
Oversaw sales, merchandising display, and pricing inventory management of RTW, men s, center core, ladies shoes, and furniture departments.
Achieved a 20% increase in current sales volume over the previous year.
Robinson's-May Department Stores, Inc. Phoenix, AZ.
Supported HR in recruiting and developing sales staff of 15-50 employees in the Men's Sportswear, Pants and Men's Furnishings departments.
Motivated staff in merchandising operations to meet or exceed sales objectives while ensuring consistently low attrition rate.
Achieved sales increases during major expansion and remodel of flagship store.
Younker's Department Store Des Moines, IA
Provided sales and operations support to the Store Manager in achieving or exceeding profit goals through effective sales generation, customer service, merchandise presentation, and inventory loss management.
The Gap, Inc. Milwaukee, Wisconsin.
Developed course content and trained sales personnel at several volume stores.
Managed staff of 15-50 sales persons at flagship store. Assisted HR in the recruitments, training, retention, performance appraisal and promotions of staff to management levels for the district.
UNIVERSITY OF WISCONSIN Whitewater, WI (1986 1987)
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