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Yyyyyy x. yyyyyy

- 29 Spruce Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales & Operations Manager (Freight Forwarding)


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 14 years providing high-performance sales, customer service, operations management in transport, retail, and energy sectors.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

    Marketing & Sales (Trad. & Online)

    Strategic Planning & Execution

    Business Development

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Profitability Management

    Relationship Management (Customers, Public, & Suppliers)

    Performance Metrics Management

    Fiscal & Budget Management

    Service Support Administration

    Process/Workflow Improvement

    Negotiations & Diplomacy

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


TNT USA INC.Ÿ JFK International Airport, XXXXXX

Hub Operations Manager Sep 2007 Apr 2016

    Managed the compaxxxxxx s Export Warehouse and office operation with direct supervision over 16 employees.

    Provided customer service that ensured repeat business while containing costs, improving productivity and ensuring compliance with compaxxxxxx policies, standards, and industry safety regulations.

    Oversaw safe and reliable air freight trans-shipment of materials classified under Dangerous Goods.

    Authorized to deploy staff & equipment, approve and administer budgets, and implement service recovery policies.


British Petroleum Ÿ Brooklyn, XXXXXX

General Manager Dec 2003 Sep 2007

    Provided strategic direction on sales and operations management for a retail site, maintaining the compaxxxxxx reputation and in compliance with policies and standards.

    Build and maintain working relationships with vendors, local/federal agencies, contractors, and other support businesses and community groups.

    Manage administrative support for HR, staff scheduling, inventory management, cash shrink control, and reconcile Credit/Debit discrepancies on customer and vendor notices.

    Develop and motivate employees to meet or exceed performance metrics.

    Provided merchandising support for site promotions to meet target sales goals and market growth.

Assistant Manager Jun 2001 Dec 2003

    Addressed and resolved customer complaints, assisting the manager in daily business operations while maintaining a safe professional environment for customers and employees. .

    Support staff development, developing course content in providing on-the-job training for new employees.

    Managed inventory, ensuring high inventory availability in supporting operations.


Eckerd Ÿ Queens, XXXXXX

Assistant Manager May Dec 2002

    Built and nurtured professional and productive working relationship with customers to ensure repeat patronage.

    Maintained an orderly and environmentally-friendly store operation for staff and customers.

    Assisted HR in staff recruitment

    Managed inventory levels to ensure consistent stock availability.





Bachelor of Business Administration Marketing Management



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