This Resume Has Not Been Formatted
Yyyyyy x. yyyyyy
Sales & Operations Manager (Freight Forwarding)
Highly self-motivated and results-driven management professional with more than 14 years providing high-performance sales, customer service, operations management in transport, retail, and energy sectors.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Marketing & Sales (Trad. & Online)
Strategic Planning & Execution
B2B/B2C Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Performance Metrics Management
Fiscal & Budget Management
Service Support Administration
Negotiations & Diplomacy
Policies & Regulatory Compliance
Staff Supervision & Training
Records & Document Management
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
TNT USA INC. JFK International Airport, XXXXXX
Managed the compaxxxxxx s Export Warehouse and office operation with direct supervision over 16 employees.
Provided customer service that ensured repeat business while containing costs, improving productivity and ensuring compliance with compaxxxxxx policies, standards, and industry safety regulations.
Oversaw safe and reliable air freight trans-shipment of materials classified under Dangerous Goods.
Authorized to deploy staff & equipment, approve and administer budgets, and implement service recovery policies.
British Petroleum Brooklyn, XXXXXX
Provided strategic direction on sales and operations management for a retail site, maintaining the compaxxxxxx reputation and in compliance with policies and standards.
Build and maintain working relationships with vendors, local/federal agencies, contractors, and other support businesses and community groups.
Manage administrative support for HR, staff scheduling, inventory management, cash shrink control, and reconcile Credit/Debit discrepancies on customer and vendor notices.
Develop and motivate employees to meet or exceed performance metrics.
Provided merchandising support for site promotions to meet target sales goals and market growth.
Addressed and resolved customer complaints, assisting the manager in daily business operations while maintaining a safe professional environment for customers and employees. .
Support staff development, developing course content in providing on-the-job training for new employees.
Managed inventory, ensuring high inventory availability in supporting operations.
Eckerd Queens, XXXXXX
Built and nurtured professional and productive working relationship with customers to ensure repeat patronage.
Maintained an orderly and environmentally-friendly store operation for staff and customers.
Assisted HR in staff recruitment
Managed inventory levels to ensure consistent stock availability.
BARUCH COLLEGE Xxxxxx, XXXXXX (1999)
Bachelor of Business Administration Marketing Management
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!