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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for [ Insert Specific Job Title ]


Healthcare Practice Management Patient Account Management Case Management

Services Coordination Scheduling Patient Consultations / Education Resource Allocation

Records Management Policy / Procedure Development HIPAA EMRs Committee Participation

Team Building / Training Workflow Prioritization Strategic Analysis / Planning Process Optimization


Highly Accomplished, Award-Winning Leader who facilitates the delivery of responsible direct patient care for all ages based on industry and / or facility standards of practices within both clinical and clerical settings, and who collaborates with multidisciplinary healthcare teams to optimize patient outcomes per treatment goals. Ambitious Self-Starter who promotes patient-centered care within deadline-driven situations, who demonstrates a calm, knowledgeable demeanor, and who maintains composure in high-stress scenarios. Engaging Patient Advocate who develops synergistic relationships with individuals of diverse cultural, ethnic, and socioeconomic backgrounds, and who proactively builds alliances with cross-functional healthcare teams. Top Performer who applies up-to-date awareness of national care management trends while exhibiting astute professionalism and a stellar work ethic with a dedication to leading peers by example and with integrity.


Professional Experience


University of Xxxxxx Markey Cancer Center, Xxxxxx, XXXXXX 2012 2017


Senior Patient Services Coordinator Hematology Oncology Outpatient Clinic (2014 2017)

Capitalized on the opportunity to lead synergistic, forward-thinking patient services coordination, including promoting prompt communications, scheduling, information gathering, and data / records management initiatives. Recruited, trained, mentored, and managed a top-notch clerical staff in exceeding daily objectives, including evaluating team performance, assessing competency, and providing disciplinary counseling as required.


Led weekly Hematologic Malignancy Multidisciplinary Tumor Board Conferences streamed live via teleconference with Louisville-based affiliate, Norton Healthcare. Optimized administrative efficiencies by maintaining a database of outside providers, including reviewing daily clinic schedules for 13 providers and Norton Healthcare.


Contributed experience as an integral back-up to Practice Manager, including coordinating clinical operations and flow of nursing staff in daily collaboration with providers and human resources and facilities management.


Expertly performed insurance verification, new patient and / or established patient registration, and pre-certification for diagnostic testing / procedures. Worked with Provider Enrollment to ensure optimal credentialing. Liaised among Markey Cancer Center Affiliate Network (MCCAN) to ensure compliance and satisfaction among affiliate hospitals in Xxxxxx, as well as upholding adherence with the Commission on Cancer.


Key Accomplishments

  Voted as prestigious Markey Difference Maker of the Year in 2017.

  Developed operational policies and procedures for strict staff compliance.

  Maximized use of resources by prioritizing planning management for 8 providers.

  Concurrently managed a popular monthly Hematology / Oncology Telemedicine Clinic.

  Eliminated scheduling errors by creating a SharePoint site for arranging bone marrow biopsies.

  Served as designated point person during implementation of Electronic Medical Records (EMR), and launched Patient WORx, Collection Manager, and Data Management System (DMS) programs.

  Nominated as Markey Difference Maker by peers, patients, and managers for 8 straight quarters.


Program Coordinator Hematology Blood & Marrow Transplantation Program (2012 2014)

Strategically steered program coordination efforts, including proactively scheduling tests and assessments; facilitating work-up evaluation testing; and providing detailed information regarding tests, evaluations, and procedures. Secured pre-certifications and authorization from insurers and educated patients on transplant phases.


Key Accomplishments

  Served as a go-to patient advocate throughout the pre-transplant process.

  Spearheaded patient education and care coordination of pre-transplant candidates.

  Proactively attended committees and weekly meetings with a multidisciplinary transplant team.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Professional Experience (continued)


University of Xxxxxx Patient Access Center, Xxxxxx, XXXXXX 2011 2012


Patient Access Associate Department of Pediatrics

Demonstrated experience in scheduling new and / or existing patient appointments while resourcefully coordinating physician referrals to meet individual healthcare needs. Exhibited advanced booking skills for Pediatric Specialty Clinics (i.e. Surgery, Gastroenterology, Metabolism). Verified insurance enrollment and eligibility.


Key Accomplishments

  Received competitive Employee of the Month honors for October, 2012.

  Rapidly responded to and / or resolved escalation of patient access problems.


Xxxxxx Clinic Refill Authorization Center, Xxxxxx, XXXXXX 2010 2011


Refill Center Authorization Technician (RCAT) Manager Internal Medicine Group (IMG)

Expertly led design of layout, processes, and procedures while continually monitoring productivity goals. Efficiently managed refill authorizations for the IMG Clinic while assisting with authorizations for other clinics, including Xxxxxx Neurosciences Institute, General Pediatrics, and Family & Community Medicine. Drove operations success by mentoring and managing a staff of pharmacists, technicians, and pharmacy students.


Key Accomplishments

  Collaborated among nurses, physicians, and pharmacists to provide patient care excellence.

  Served as a dynamic patient advocate and liaison between patients and healthcare providers.


Xxxxxx Clinic Pharmacy, Xxxxxx, XXXXXX 2000 2010


Certified Pharmacy Technician (CPhT)

Played a vital role in accurately inputting physician orders to meet high-volume pharmacy operations objectives. Contributed solid communication and interpersonal relations skills toward objectively counseling patients regarding pharmaceutical needs and handling consultations with insurance companies regarding claim payments.


Key Accomplishments

  Voted Friendliest Person among all MHA peers in 2005.

  Honored with 2006 s Technician of the Year award for top services.

  Continually delivered superior patient services to meet individualized goals.

  Supported University Health Services Satellite Pharmacy operations as necessary.


Education & Professional Development


University of Xxxxxx


Master of Health Administration


University of Xxxxxx


Bachelor of Arts in Social Work


Somerset Community College


Associate s Degree in Science


Certified Pharmacy Technician (CPhT)


Professional Affiliations


Member, Phi Theta Kappa

Member, Community Pharmacists Association

Member, Hematology Process Improvement Committee (2015 2017)

Member, UK BMT Quality Assurance Quality Improvement Committee (2014 2017)

Member, Hematology Evaluation Committee RFP to Purchase New Reporting Software (2017)


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