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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader with several years of experience and a stellar education background which includes a Bachelor s Degree in Business Management (In Progress). Experienced in reviewing/analyzing complex customer support issues, maintaining positive rapport with customers, and maintaining a productive working environment at all times. Highly adept in managing large-scale projects in addition to maintaining strong communication with others.


Key Competencies



         Operations Management

         Customer Service/Support

         Statistical Analysis

         Microsoft Office Suite

         Advanced Microsoft Excel

         Strategy Development

         Complex Problem Solving

         Oral/Written Communication

         Inventory Management

         Attention to Detail

         Team Leadership

         Process Improvement




Bachelor s Degree, Business Management

Kutztown University of Pennsylvania (Expected Fall 2016)


Completed Coursework Includes: Supply Chain Management, Computer Applications, Financial Management, Economics, and Statistical Spreadsheets


Professional Experience

D&D Marina 2008-Present

Boat Rental Associate/Customer Service

  Directly manage day-to-day operations within a fast-paced environment with a concentration on increasing internal revenue and customer satisfaction levels

  Play a lead role in facilitating customer boat rentals in addition to utilizing superior communication and interpersonal abilities in order to diffuse escalated customer service issues


McDonalds 2007-2010

Team Member

  Instrumental in providing superior customer service in a food service environment which included taking orders, processing transactions, and assisting customers with special requests

  Consistently fostered a positive working environment in addition to successfully maintaining positive rapport with customers and co-workers


Volunteer Experience

Volunteer EMT, Clinton EMS (2008-2012)

Volunteer Fireman, Lebanon Born Fire Company (2008-2013)

Current EMT and Firemen s Certification

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