• Over 15 years of experience providing top notch administrative support to upper level management.
• Possesses dynamic interpersonal communication skills, key to forming positive relationships and effectively resolving inquiries.
• Skilled in improving existing processes throughout all office operations.

GS-303 2013-Present

Administrative Assistant

• Fulfill key administrative support position, with associated duties including vendor management, generating detailed reports and data entry.
• Leverage strong interpersonal skills to resolve inquiries throughout in person, phone and e-mail interactions.
• Streamline existing operations, resulting in increased efficiency throughout all operations.
• Serve as liaison with Office of Disability Determination; ensure confidentiality throughout all information exchanges.

Social Security Administration, Washington, DC 2008-2012

Claims Development Clerk

• Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.
• Provided top notch support to clients, management team and representatives, with responsibilities including call management, compiling information and maintaining office records.
• Ensured all account and financial information was up to date and correct.
• Managed office supply inventory.

Social Security Administration, Washington, DC 2003-2008

Receptionist

• Provided excellent administrative support to multiple advisory panels, with associated responsibilities including calendar management, call management and handling office supply inventory.
• Developed positive relationships throughout daily interactions.
• Demonstrated strong organizational skills while coordinating conferences, meetings and events.
• Utilized MS Office Suite to perform assigned tasks.

Social Security Administration, Washington, DC 2001-2003

Personal Assistant

• Performed necessary tasks to provide assistance to a non-speaking, disabled professional.
• Completed assignments to ensure smooth flow throughout daily office operations, including calendar management, meeting coordination and scheduling.
• Contributed extensively to office supply management and contact list management.

Administrative Support Training

Areas of focus included communication and advanced AA support.

Exemplary Contribution Award; 2010 | Individual Performance Award; 2003 & 2008 | ECS Award; 2007 Individual OTS Award; 2002 & 2004 | Individual Time Off Award; 2004 | QSI Award; 2004

Individual SAS/CAS Award; 2003