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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


  • Over 15 years of experience providing top notch administrative support to upper level management.
  • Possesses dynamic interpersonal communication skills, key to forming positive relationships and effectively resolving inquiries.
  • Skilled in improving existing processes throughout all office operations.


Key Areas of Expertise


  Administrative Support

  Problem Solving

   Program Operation System

  Third Party Payment System

  Organizational Management

  Interpersonal Communication

   National Disability Collection System

   Electronic Disability Collection System


  Data Entry

  Process Improvement

  Center for Program Support

  MS Office Suite

Professional Synopsis


GS-303 2013-Present

Administrative Assistant

  • Fulfill key administrative support position, with associated duties including vendor management, generating detailed reports and data entry.
  • Leverage strong interpersonal skills to resolve inquiries throughout in person, phone and e-mail interactions.
  • Streamline existing operations, resulting in increased efficiency throughout all operations.
  • Serve as liaison with Office of Disability Determination; ensure confidentiality throughout all information exchanges.


Social Security Administration, Washington, DC 2008-2012

Claims Development Clerk

  • Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.
  • Provided top notch support to clients, management team and representatives, with responsibilities including call management, compiling information and maintaining office records.
  • Ensured all account and financial information was up to date and correct.
  • Managed office supply inventory.


Social Security Administration, Washington, DC 2003-2008


  • Provided excellent administrative support to multiple advisory panels, with associated responsibilities including calendar management, call management and handling office supply inventory.
  • Developed positive relationships throughout daily interactions.
  • Demonstrated strong organizational skills while coordinating conferences, meetings and events.
  • Utilized MS Office Suite to perform assigned tasks.


Social Security Administration, Washington, DC 2001-2003

Personal Assistant

  • Performed necessary tasks to provide assistance to a non-speaking, disabled professional.
  • Completed assignments to ensure smooth flow throughout daily office operations, including calendar management, meeting coordination and scheduling.
  • Contributed extensively to office supply management and contact list management.


Education & Professional Development


Administrative Support Training

Areas of focus included communication and advanced AA support.

Exemplary Contribution Award; 2010 | Individual Performance Award; 2003 & 2008 | ECS Award; 2007 Individual OTS Award; 2002 & 2004 | Individual Time Off Award; 2004 | QSI Award; 2004

Individual SAS/CAS Award; 2003



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