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Care Delivery | Interpersonal Communication | Relationship Building | Strategic Planning & Analysis
Collaborative Problem Solving | Time Management | Goal Achievement | Attention to Detail | Critical Thinking
Microsoft Office | Concur | Business Objects | Softeon | Intelex | Segno
Driven and high-achieving professional with years of diverse managerial and administrative experience with various healthcare entities. Possesses superb critical thinking and problem solving skills. Adept in working with individuals and groups at all levels. Exudes solid attention to detail and a sound ability to simultaneously manage multiple projects with precision. Thrives in both team-based and individual contributor capacities. Seeking a role that will offer room for career growth; open to various sectors.
District Operations Supervisor
Drive operations for a district support office; execute business requirements; skillfully execute all business processes and priorities
Clearly communicate expectations to supervised Clerical Associates; distribute workloads amongst staff, deliver performance assessments and fuel disciplinary actions as needed
Work diligently to ensure total member satisfaction and profitability
Liaise with Inventory Lead to assess daily transaction report to ensure inventory accuracy; make accounting adjustments as needed
Monitor Physical Inventory Summary Report monthly to determine changes in truck stock value
Coordinate, schedule and process truck inventories annually
Tend to escalated priority member concerns stemming from the BBB, AG, BR, Home Services Quality, etc.
Establish resolutions that balance member satisfaction and fiscal responsibility with ease
Audit procurement expenditures including items charged to technician-issued credit cards; reclassify expenses into appropriate accounts as needed
Prepare locally-received invoices and submit each for payment
Act as the service unit liaison for the NSC, NAC and NCC regarding audit detail collection, data integrity and processing claims for service work performed
Order, distribute, warehouse and manage expenditures for technical and operational tools and supplies
Devise and distribute Support Associate schedule; report any discrepancies in timekeeping or attendance compliance to DSM
Provide audit detail, performance measurements, member feedback, compliance and other reports to staff to help coach them on correcting behaviors
Provide coverage for support associates when position vacancies occur.
Compile compliance reports for all technicians and present information to technical managers in spreadsheet format.
Oversee District Safety Lead and guide related initiatives, e.g. prevention plan execution, safety meetings and reporting; ensure timely resolution of Worker s Compensation cases and OSHA compliance
Manage CFC compliance and licensure documentation, including license holder agreement letters that helped drive appropriate compensation; document all licensing agency visits and facilitate all monthly self-auditing reports
District Safety Lead (2013)
Played a pivotal role in the investigation of claims; collaborated with regional and corporate loss prevention staff in the execution of company safety programs and standards
Led district safety training efforts; directed all District Managers throughout safety and accident investigation processes
Completed ride-alongs with Technicians in need of safety coaching and offered performance improvement feedback
Replenished safety equipment as necessary; worked to do so in a fiscally responsible manner
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District Safety Lead (Continued)
Enforced company standards regarding safety procedures and requirements; fueled process improvements and assisted Technicians in complying with safety standards at all times
Produced safety materials for review by Lead Associates to make certain that each vigilantly observed company safety practices, as well as any applicable laws
Audited accidents for trending and developed prevention plans post-accident to address outliers
Performed biannual Vehicle Safety Checks to help drive overall fleet safety
Conceptualized and developed cycle test documents and scraped files to diminish water claims
Authored and dispersed a weekly e-newsletter and various bulletins; also developed a web-based calendar for both public and staff use
Received and maintained all proper licensing and accreditations per Church guidelines
Successfully created an additional 501 3 for Caf usage; managed all facility personnel, contractors and vendors
Worked tirelessly to fairly negotiate service contracts
Position served as a return to the workforce after a hiatus from 2005 2009 for personal reasons
EMI/EMS Outreach Specialist, Pittsburgh Mercy Health System, 2002 -2005
Outreach Coordinator/Flight Paramedic, STAT MedEvac, 1999 2002
Affiliate Instructor, Butler County Community College, 1998 2005
Associate Instructor, Center for Emergency Medicine, 1997 2005
EMT-Paramedic, Clarion Hospital EMS, 1992 2000
District LPN, Punxsutawney Area School District, 1995 1998
Tele-Communicator, Jefferson County 911 Dispatch, 1991 1995
Brookville, PAEMT Paramedic Supervisor, Brookville Area Ambulance Service, 1992 1992
Charge Nurse, Jefferson Manor Health Center, 1990 1991
EMT-Paramedic, Punxsutawney Area Ambulance Service, 1990 1993
LPN and EMT-Paramedic, Soldiers and Sailors Memorial Hospital, 1985 1989
Courses, Residential Planning, Interior Design, Art Institute of Pittsburgh
Courses, EMT- Paramedic, Soldiers and Sailors Memorial Hospital
Certification, Practical Nurse, Williamsport Area Community College
EMT-Paramedic (#017242) and Hazardous Materials Recognition and Awareness, Pennsylvania Department of Health
Certification, Basic Cardiac Life Support Provider, American Heart Association
Certification, Emergency Vehicle Operations Provider and Instructor, Volunteer Firemen s Insurance Services
Power of Performance Business Award, 2013 and 2015
Greeter/Sunday School Teacher, New Wine Harvest Church
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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx firstname.lastname@example.org
March 19, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I am a reliable, hardworking and goal-focused professional with years of diverse healthcare experience. I have worked in both administrative and practical capacities, often at the supervisory or managerial level.
As a professional, I work collaboratively with colleagues and stakeholders at all levels. I find that I excel as both an independent contributor and invaluable team member.
Among my strongest suits are care delivery, time management, organization, attention to detail and my willingness to learn, among other things. I consider myself a lifelong learner and am always eager to grow and expand my skill set.
My practical experiences have contributed significantly to my desire to help others and transition into my next career role. It is my hope to work with an organization that will allow me to utilize my people skills and work interpersonally with others to achieve success.
Along with my rich work history, I offer an extensive education and training background that I feel will serve me well in any role.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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