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Yyyyyy x. yyyyyy



0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


Care Delivery | Interpersonal Communication | Relationship Building | Strategic Planning & Analysis

Collaborative Problem Solving | Time Management | Goal Achievement | Attention to Detail | Critical Thinking

Microsoft Office | Concur | Business Objects | Softeon | Intelex | Segno


Driven and high-achieving professional with years of diverse managerial and administrative experience with various healthcare entities. Possesses superb critical thinking and problem solving skills. Adept in working with individuals and groups at all levels. Exudes solid attention to detail and a sound ability to simultaneously manage multiple projects with precision. Thrives in both team-based and individual contributor capacities. Seeking a role that will offer room for career growth; open to various sectors.


Professional Synopsis


SHC 2013 Present

District Operations Supervisor

  Drive operations for a district support office; execute business requirements; skillfully execute all business processes and priorities

  Clearly communicate expectations to supervised Clerical Associates; distribute workloads amongst staff, deliver performance assessments and fuel disciplinary actions as needed

  Work diligently to ensure total member satisfaction and profitability

  Liaise with Inventory Lead to assess daily transaction report to ensure inventory accuracy; make accounting adjustments as needed

  Monitor Physical Inventory Summary Report monthly to determine changes in truck stock value

  Coordinate, schedule and process truck inventories annually

  Tend to escalated priority member concerns stemming from the BBB, AG, BR, Home Services Quality, etc.

  Establish resolutions that balance member satisfaction and fiscal responsibility with ease

  Audit procurement expenditures including items charged to technician-issued credit cards; reclassify expenses into appropriate accounts as needed

  Prepare locally-received invoices and submit each for payment

  Act as the service unit liaison for the NSC, NAC and NCC regarding audit detail collection, data integrity and processing claims for service work performed

  Order, distribute, warehouse and manage expenditures for technical and operational tools and supplies

  Devise and distribute Support Associate schedule; report any discrepancies in timekeeping or attendance compliance to DSM

  Provide audit detail, performance measurements, member feedback, compliance and other reports to staff to help coach them on correcting behaviors

  Provide coverage for support associates when position vacancies occur.

  Compile compliance reports for all technicians and present information to technical managers in spreadsheet format.

  Oversee District Safety Lead and guide related initiatives, e.g. prevention plan execution, safety meetings and reporting; ensure timely resolution of Worker s Compensation cases and OSHA compliance

  Manage CFC compliance and licensure documentation, including license holder agreement letters that helped drive appropriate compensation; document all licensing agency visits and facilitate all monthly self-auditing reports


District Safety Lead (2013)

  Played a pivotal role in the investigation of claims; collaborated with regional and corporate loss prevention staff in the execution of company safety programs and standards

  Led district safety training efforts; directed all District Managers throughout safety and accident investigation processes

  Completed ride-alongs with Technicians in need of safety coaching and offered performance improvement feedback

  Replenished safety equipment as necessary; worked to do so in a fiscally responsible manner

Yyyyyy x. yyyyyy





District Safety Lead (Continued)

  Enforced company standards regarding safety procedures and requirements; fueled process improvements and assisted Technicians in complying with safety standards at all times

  Produced safety materials for review by Lead Associates to make certain that each vigilantly observed company safety practices, as well as any applicable laws

  Audited accidents for trending and developed prevention plans post-accident to address outliers

  Performed biannual Vehicle Safety Checks to help drive overall fleet safety

  Conceptualized and developed cycle test documents and scraped files to diminish water claims


New Wine Harvest Church 2009 2013

Executive Assistant

  Authored and dispersed a weekly e-newsletter and various bulletins; also developed a web-based calendar for both public and staff use

  Received and maintained all proper licensing and accreditations per Church guidelines

  Successfully created an additional 501 3 for Caf usage; managed all facility personnel, contractors and vendors

  Worked tirelessly to fairly negotiate service contracts

  Position served as a return to the workforce after a hiatus from 2005 2009 for personal reasons


Additional Experience


EMI/EMS Outreach Specialist, Pittsburgh Mercy Health System, 2002 -2005

Outreach Coordinator/Flight Paramedic, STAT MedEvac, 1999 2002

Affiliate Instructor, Butler County Community College, 1998 2005

Associate Instructor, Center for Emergency Medicine, 1997 2005

EMT-Paramedic, Clarion Hospital EMS, 1992 2000

District LPN, Punxsutawney Area School District, 1995 1998

Tele-Communicator, Jefferson County 911 Dispatch, 1991 1995

Brookville, PAEMT Paramedic Supervisor, Brookville Area Ambulance Service, 1992 1992

Charge Nurse, Jefferson Manor Health Center, 1990 1991

EMT-Paramedic, Punxsutawney Area Ambulance Service, 1990 1993

LPN and EMT-Paramedic, Soldiers and Sailors Memorial Hospital, 1985 1989


Education & Credentials


Courses, Residential Planning, Interior Design, Art Institute of Pittsburgh

Courses, EMT- Paramedic, Soldiers and Sailors Memorial Hospital

Certification, Practical Nurse, Williamsport Area Community College

EMT-Paramedic (#017242) and Hazardous Materials Recognition and Awareness, Pennsylvania Department of Health

Certification, Basic Cardiac Life Support Provider, American Heart Association

Certification, Emergency Vehicle Operations Provider and Instructor, Volunteer Firemen s Insurance Services

Power of Performance Business Award, 2013 and 2015


Community Involvement


Greeter/Sunday School Teacher, New Wine Harvest Church


Yyyyyy x. yyyyyy



0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx



March 19, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I am a reliable, hardworking and goal-focused professional with years of diverse healthcare experience. I have worked in both administrative and practical capacities, often at the supervisory or managerial level.


  As a professional, I work collaboratively with colleagues and stakeholders at all levels. I find that I excel as both an independent contributor and invaluable team member.


  Among my strongest suits are care delivery, time management, organization, attention to detail and my willingness to learn, among other things. I consider myself a lifelong learner and am always eager to grow and expand my skill set.


  My practical experiences have contributed significantly to my desire to help others and transition into my next career role. It is my hope to work with an organization that will allow me to utilize my people skills and work interpersonally with others to achieve success.


  Along with my rich work history, I offer an extensive education and training background that I feel will serve me well in any role.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume


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