Capable, driven and experienced IS and IT Service Manager with unsurpassed organizational, operations management and supervisory skills, leveraged to supervise, motivate and mentor teams. Results-focused with an impressive career history that encompasses over 15 years of increasingly responsible experience. Demonstrated analytical acumen paired with the innate ability to readily adapt to new ideas and concepts. Proven skill in fostering positive relations with clients, colleagues and supervisors at all levels. Axxxxxxs as a valued advisor to managers and C-Level professionals; develops and integrates services including standard, custom and third-party purchased solutions. Migrate business solutions across platforms and regional offices. Executes strategic planning, taxxxxxxical execution, quality assurance, automation business solution implementation. Collaborative leader with the ability to adapt to measures that reduce costs, help drive development of client relationships and fuel vendor relations. In search of a mid to senior-level IT management role that will allow for leverage of skills gleaned from experiences, as well as deliver opportunities for continued career advancement.

• Helped InfoLynx garner a Department of Defense Top Secret Clearance status from 2005 2012; the company also served as a first-tier supplier for Hartford Healthcare from 2011 2015
• Headed an executive-sponsored benchmarking effort to evaluate infrastruxxxxxxure costs; reconfigured datacenter and office setups to attain savings defined by the projexxxxxx plan (InfoLynx)
• Led InfoLynx to be an IT Supplier with IBM since 1995, which helped IBM supply the U.S. Customs Office, the IRS, the Census Bureau, the United States Navy and the FBI with IT personnel
• Managed up to $20M in projexxxxxxs and solutions for historical and nonprofit organizations (InfoLynx)
• Drove site/facility planning for five Northeastern Region Emerging Technologies Centers across the U.S., which resulted in infrastruxxxxxxure cost savings and offered stable testing and training environments (IBM)
• Developed and documented IBM team processes, communications and technology protocols for issue resolution and escalation; resulted in a 98% customer satisfaxxxxxxion approval rating in the team s first year
• Also used documented processes to change the department s availability management support model. (IBM)
• Coordinated and supported 32 systems networks, multiple subsystems and supporting applications for a client base of over 3K in the IBM North American region; attained 98% of service-level agreements (IBM)
• Honored with an SBA Subcontraxxxxxxor of the Year nomination by IBM in 2004
• Spearheaded several multi-million dollar projexxxxxxs during tenure with company, which commenced at that start of career (IBM)
• Skills include Strategic & Taxxxxxxical Direxxxxxxion & Leadership, Contraxxxxxx Delivery, Process Governance, Business Intelligence, Solution Development, Service Delivery, Data Center Management and Business Resiliency

INFOLYNX, INC. (1995 2015)

Direxxxxxxor of Operations

• Provided consultant staff services and solutions to IBM, Hartford Healthcare, CDI and Manpower
• Offered Tier 1 support to IBM and its customers; provided solutions and resources across levels and consult as a Projexxxxxx Direxxxxxxor
• Managed over 220 staff members; lead several teams in crafting strategies across comprehensive application lifecycles
• Worked with IBM as a Consulting Direxxxxxxor; devised strategic plans and led execution of corporate and business centralization and consolidation that drove cost reduxxxxxxions
• Managed a staff of over 260 employees, including Projexxxxxx Managers, Program Managers and several IT disciplines
• Led several multi-million-dollar projexxxxxxs; delivered each with the aid of matrixed-struxxxxxxured teams across regional locations
• Axxxxxx as a key subjexxxxxx matter expert for RFP/RFQ axxxxxxivities that support of pre-sales, vendor selexxxxxxion, contraxxxxxx and vendor management funxxxxxxions
• Fueled business intelligence and corporate/process improvements that advanced the executive team during core initiatives for IBM customers
• Managed a team that provided multi-disciplined, matrix-struxxxxxxured teams across multiple locations to deliver solutions that supported VMware/Citrix virtualization, global financial printing, insurance, as well as financial/investment services
• Coordinated deployment as the central data repository for program and projexxxxxx management
• Performed axxxxxxivity tracking for reporting and dashboard maintenance purposes
• Led business intelligence and corporate/process improvements that advanced executive core initiatives

IBM (1976 1993)

Projexxxxxx/Program Manager

• Migrated and integrated efforts to support IBM Northeast Service Delivery Center initiatives
• Successfully drove emerging technology projexxxxxxs with matrixed teams of up to 15 with up to $10M in budgets
• Focused on solutions assurance, workgroup computing, technology center operations, communications, technology and solution development, among other areas
• Direxxxxxxed the initial deployment of IBM s server-based thin client solution across five northern regions; achieved success which fueled the launch of the first Microsoft Praxxxxxxice in IBM
• Coordinated operations for the Southbury Customer Presentation Briefing Center; called on cutting-edge A/V, wireless, video conferencing and collaboration technologies that allowed for the development of numerous partnerships and secured contraxxxxxxs

Systems Availability Manager

• Controlled high availability, business resiliency and SLA monitoring duties for 32 systems
• Managed a networks and applications data center that supported a client base of 3K in the IBM North American region; achieved 98% attainment of all service-level agreements
• Coordinated a 24/7 on-call operation for the Systems Availability Management Team
• Managed the complete deployment of Fiber Optic solutions (FTTC) to tend to the high-bandwidth needs of customers

Data Center Systems Control Analyst

• Oversaw the physical planning, design, upgrade, and coordination of a Data Center Master Console Room and War Room
• Worked on disaster recovery planning, testing and support, as well as multiple data center site consolidations
• Guided and mentored a security review and audit team to ensure the Center remained compliant with IBM corporate and international industry best praxxxxxxices
• Led, tracked and reported on audit findings in order to develop related remediation efforts
• Analyzed systems and applications to increase efficiency by deploying and maintaining automation tools and produxxxxxxs
• Tracked and reported on all audit findings and related remediation efforts
• Performed disaster recovery, high availability, site power-down and recovery readiness testing processes; also managed all quality assessment measures and related review processes

Earlier roles with IBM include Computer Programmer, Systems Engineer, Systems Analyst and Mainframe Sales & Configuration

Systems Engineering & Architexxxxxxure | Diverse System Platforms | Hardware & Software | Networking | Telecommunications

Database Management | Storage Solutions | Projexxxxxx Delivery | Personnel Management and Leadership | Team Development

Computer Programming | System Analysis | Projexxxxxx Management | Program Management | Crisis Management | Teambuilding

Sales: Systems & Solutions | Managing by Motivation | Empowering Your Staff | Net Sum Negotiations for Department Leaders