Yyyyyy x. yyyyyy

Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in analyzing business operations and implementing streamlined processes, supervising cross-functional teams, ensuring superior levels of customer service at all times, and providing training to staff members. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with customers, co-workers, and members of management.

• Directly manage two successful start-up businesses which focus on providing landscaping and handyman services to members of the community
• Identify potential customers within the community, maintain individual social media (Facebook) pages, address customer service issues, and handle financial operations

• Managed both operational and logistical functions within a fast-paced food service environment with a concentration on increasing efficiency and customer satisfaction levels
• Supervised approximately 45 staff members which included recruiting/hiring staff members, providing training to new staff members, and handling disciplinary action as needed
• Analyzed and delegated daily work schedules, monitored internal compliance with health/safety standards, and maintained cash drawers and daily transaction paperwork
• Utilized superior communication and interpersonal abilities in order to successfully diffuse escalated customer service issues and/or disputes
• Maintained a superior knowledge of Steps to Service procedures which resulted in an increase in positive guest experience and retention

• Instrumental in providing a stellar guest experience to all incoming customers which included making appropriate food/drink recommendations and assisting with any special requests
• Identified potential areas for improvement and made innovative suggestions, assisted new employees with training needs, and consistently fostered a positive working environment

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Yyyyyy x. yyyyyy

• Provided superior service to customers within a hospitality environment which included providing food and beverage service directly to customer s individual rooms
• Addressed customer inquiries as needed, managed complex service related issues, and assisted with special projects within the entire organization

• Acted as an Assistant Manager within the organization which included scheduling staff members, reviewing/ordering inventory, and overseeing day-to-day operations
• Streamlined current standard operating procedures which resulted in an increase in efficiency levels, provided training/feedback to staff members, and diffused escalated situations

Additional Professional Experience Includes:

• Superintendent/Builder, Legacy Homes, 2006-2007
• Server/Bartender, Hoffbrau Steaks, Dallas, TX, 2003-2005
• Grady s American Grill, 2001-2003
• General Manager, The Granada Movie Grill, 1998-2001
• Server/Bartender/Catering Manager, Tolbert s Restaurant, 1989-1997

Some College Coursework, El Centro/Cedar Valley College, Dallas, TX

Current EMT/Paramedics License, University of Texas at Arlington, Arlington, TX

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