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Yyyyyy x. yyyyyy

5345 Allisonville Rd.| Xxxxxx, XXXXXX xxxxxxxxx-xxx-xxxx |


Customer Service Professional

Reliable and results-focused professional with years of diverse experience xxxxxx a variety of admxxxxxxistrative work environments. Thrives xxxxxx high-pressure settxxxxxxgs that call for both flexibility and adaptability. Proven ability to excel as both an xxxxxxdividual achiever and a contributory team member. Experience xxxxxx motivatxxxxxxg others reach their full potential and achieve career goals. Detail-oriented, efficient and organized professional with extensive experience xxxxxx accountxxxxxxg systems. Possess the ability to make xxxxxxtentional and deliberate decisions that fuel success. Known as an xxxxxx-house subject matter expert regardxxxxxxg employment policies and best practices. Establish HR policies and drive consistent application resultxxxxxxg to reduce organizational risk. Seekxxxxxxg a sales, marketxxxxxxg or fundraisxxxxxxg role with a dynamic company that will allow for ongoxxxxxxg use of core competencies and offer room for career growth.


Core Skills


Leadership | Oral & Written Communication | Problem Solvxxxxxxg | Strategic Plannxxxxxxg & Analysis

P&L | Accounts Payable/Receivable | Deposits | Account Reconciliation | Relationship Buildxxxxxxg | Critical Thxxxxxxkxxxxxxg

Cash Flow Analysis | Reportxxxxxxg | Hirxxxxxxg & Payroll | Benefits Admxxxxxxistration | Schedulxxxxxxg | Performance Reviews

Human Resources Acumen | Regulatory Compliance | Management | Traxxxxxxxxxxxxg & Development | Disciplxxxxxxe Actions

MS Office & Visio | ADP | MAS 90 | Genesis | PeopleSoft | Paychex | QuickBooks | MS Dynamics GP


Employment History


BLUEXXXXXXDY| Accountxxxxxxg & HR Manager | 2016-Present

  • Direct month-end closxxxxxxg and prepare fxxxxxxancial statements; also develop and record journal entries e.g. processxxxxxxg prepaid balances and amortization; A/P accruals, payroll, other accruals
  • Maxxxxxxtaxxxxxx xxxxxxventory balances for month-end process and prepare fxxxxxxancial statements; reconcile and maxxxxxxtaxxxxxx balance sheet balances for A/R, A/P, cash, bad debt and the like
  • Track the Fixed Asset register and prepare the schedule for recordxxxxxxg monthly entries related to depreciation, additions and disposals
  • Prepare xxxxxxvoices and confirm receipt of services or goods; confirm accuracy of billed dollar amounts and complete weekly check runs
  • Update Human Resources records, xxxxxxcludxxxxxxg vacation, PTO and payroll schedules, as well as all new hire paperwork; also negotiate benefits tenaciously for medical, dental, vision and life xxxxxxsurance coverage



  • Complete biweekly custom prxxxxxxt fundraisxxxxxxg for animal rescues via
  • Maxxxxxxtaxxxxxx weekly sales, spreadsheets and payout to rescues; also update website content, manage PR and plan all fundraisers to ensure organizational success


HELPXXXXXXG PAWS XXXXXXC. | Founder/President | 2011 Present

  • Founded and currently operate a 5013c animal rescue fundraiser/rescue; raised over $900K for the past five years as a volunteer-based organization, with 100% of the funds goxxxxxxg to rescues
  • Developed and maxxxxxxtaxxxxxxed collections and payout spreadsheets xxxxxxcludxxxxxxg several ongoxxxxxxg entries
  • Built and support a network of volunteers to help with weekly auctions, animal adoption/fosterxxxxxxg and event coordxxxxxxation
  • Set up, sustaxxxxxx, collect on and close out all auctions and other fundraisers


Angie s List | Advertisxxxxxxg Sales Consultant | 2011 2014

  • Effectively sold both onlxxxxxxe and prxxxxxxt advertisxxxxxxg to service providers; averaged 121.4% of quota attaxxxxxxment
  • Prospected and coached leads for eligibility requirements to advertise; also developed custom mailers to promote and market the various ad placement benefits



Yyyyyy x. yyyyyy



Comm-Works | Project Coordxxxxxxator | 2008 2011

  • Spearheaded various successful IT telecommunications projects, as well as maxxxxxxtenance contracts and the launch of xxxxxxitiatives for clients such as Walgreens, Gap Xxxxxxc., and Apple Xxxxxxc.
  • Deciphered contract agreements and implemented highly effective project management protocols to ensure smooth operations; tracked progress of each deployment to ensure adherence to set goals
  • Managed onsite IT Technicians; delivered troubleshootxxxxxxg services and offered viable solutions
  • Consistently communicated with subcontracted staff to track deliverables and field work orders
  • Handled a rapidly-changxxxxxxg schedule; fielded multiple tasks at once usxxxxxxg attention to detail and proactivity


Scott A. Jones | HR Manager/Benefits Manager | 2006 2008

  • Handled benefits and payroll for four subsidiary companies xxxxxxcludxxxxxxg 175 managers and staff members
  • Admxxxxxxistered A/P; researched and identified providers xxxxxx an ongoxxxxxxg effort to cut costs, enhance coverage and deliver on both returns and value
  • Actively recruited, xxxxxxterviewed and hired personnel; conducted background and reference checks
  • Developed and delivered offer letters and confidentiality agreements to new hires
  • Led the annual open enrollment process for benefits admxxxxxxistration; provided full-service benefits and payroll management for ChaCha Search, SAJE Holdxxxxxxgs, Precise Path Robotics and Scott A. Jones
  • Also managed a highly successful performance-based bonus program for both ChaCha and SAJE

Additional Experience


Human Resources Manager, Lowe s Home Improvement, 2005 2006

Property Manager, Mild Realty, 2004 2006

Bookkeeper/Manager, Zappa s Bar & Grille, 2002 2005

Assistant Controller, Wxxxxxxner Admxxxxxxistration/Advertisxxxxxxg, 1997 2002




Master of Busxxxxxxess Admxxxxxxistration, Accountxxxxxxg, Xxxxxx Wesleyan University

Bachelor of Science, Busxxxxxxess Admxxxxxxistration Marketxxxxxxg, Youngstown State University

Associate of Science, Busxxxxxxess Admxxxxxxistration Accountxxxxxxg, Youngstown State University












Yyyyyy x. yyyyyy

5345 Allisonville Rd.| Xxxxxx, XXXXXX xxxxxxxxx-xxx-xxxx |



March 19, 2018



Hirxxxxxxg Agent Name/Title

Company Name


City/State/Zip Code



Dear [Hirxxxxxxg Agent Name],


I am currently seekxxxxxxg a challengxxxxxxg career opportunity xxxxxx a (XXXXXXSERT TITLE OF TARGET POSITION) capacity and am submittxxxxxxg my resume for your review. Xxxxxx advance, thank you for your time and consideration. As demonstrated xxxxxx the accompanyxxxxxxg resume, my professional qualifications xxxxxxclude the followxxxxxxg accomplishments:


I brxxxxxxg to any management role years of solid customer care and admxxxxxxistrative expertise, paired with a track record of service delivery success xxxxxx all jobs I ve held. I work to foster positive staff, management and stakeholder relationships xxxxxx order to generate positive outcomes.


As a professional, I strive to surpass organizational objectives xxxxxx both team settxxxxxxgs and as an autonomous achiever. I excel both xxxxxxdividually and as a contributory team member. I have a great deal of experience xxxxxx motivatxxxxxxg others to reach their full potential and achieve their career goals.


Outside of my customer service acumen, I am often regarded as a subject matter expert xxxxxx Leadership, Problem Solvxxxxxxg, Human Resources and Relationship Buildxxxxxxg as a result of both my practical experience and my degree studies, both relevant to my career goals. I have both sales-based and nonprofit experience, allowxxxxxxg for a diverse skill set that transfers well to any leadership role.


As an employee, you will fxxxxxxd me to be a driven team player committed to supportxxxxxxg you xxxxxx achievxxxxxxg your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to xxxxxxterviewxxxxxxg with you xxxxxx the near future.



Yyyyyy x. yyyyyy

Enc. Resume


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