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Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx xxx-xxx-xxxx

Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a strong background in leading daily office operations. Experienced in overseeing complex operational projects, implementing streamlined organizational strategies, and providing coaching and/or training to internal staff members. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies

Administrative Support/Office Management Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Staff Management

Human Resources Management Operational Strategy Development Conflict Resolution


Administrative Experience


  • Demonstrated background in excelling within both administrative and operations management roles with a focus on maintaining strong relationships with both internal and external teams


  • Experience in designing and implementing standard operating procedures, exceeding individual goals, and managing complex projects


Professional Experience

Playa PT/Blake PT, Marina Del Ray, CA August 2011-October 2016


  • Directed day to day operations within a successful organization aimed at providing fitness and rehabilitation services to clients of all ages and fitness levels
  • Designed and implemented innovative operational strategies focused on increasing operational revenue and oversaw all financial logistics within the organization such as P&L and budget development
  • Played a lead role in assessing individual client strengths and weaknesses and developing specific fitness regimens aimed at improving fitness, reducing pain, and improving overall health
  • Successfully achieved a 98% client retention ratio and increased operational revenue by 40%


Beyond Physical Therapy, Marina Del Ray, CA December 2007-August 2011

Pilates Instructor

  • Provided instruction to clients on an individual and/or group basis with a focus on improving mobility and mood along with decreasing chronic pain
  • Utilized superior communication and interpersonal abilities to maintain positive relationships with both internal and external stakeholders along with successfully diffusing customer service issues


Mr. Damon Wayons, Santa Monica, CA June 2006-June 2007

Personal Assistant

  • Oversaw all daily needs of a high-profile Actor which centered on handling scheduling, travel arrangements, and employee management (hiring, firing, etc.)
  • Acted as a liaison between Mr. Wayons and third-party individuals, led several large-scale projects, and supervised cross-functional teams


Additional Professional Experience Includes: Manager, Flight Centre Wilshire, Travel Agent, Flight Centre Weho, and Assistant Manager, Flight Centre Century City



Bachelor of Science, Communication, Ithaca College, Ithaca, NY (Summa Cum Laude)

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