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Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a strong background in leading daily office operations. Experienced in overseeing complex operational projects, implementing streamlined organizational strategies, and providing coaching and/or training to internal staff members. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support/Office Management Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Staff Management

Human Resources Management Operational Strategy Development Conflict Resolution

• Demonstrated background in excelling within both administrative and operations management roles with a focus on maintaining strong relationships with both internal and external teams

• Experience in designing and implementing standard operating procedures, exceeding individual goals, and managing complex projects

• Directed day to day operations within a successful organization aimed at providing fitness and rehabilitation services to clients of all ages and fitness levels
• Designed and implemented innovative operational strategies focused on increasing operational revenue and oversaw all financial logistics within the organization such as P&L and budget development
• Played a lead role in assessing individual client strengths and weaknesses and developing specific fitness regimens aimed at improving fitness, reducing pain, and improving overall health
• Successfully achieved a 98% client retention ratio and increased operational revenue by 40%

• Provided instruction to clients on an individual and/or group basis with a focus on improving mobility and mood along with decreasing chronic pain
• Utilized superior communication and interpersonal abilities to maintain positive relationships with both internal and external stakeholders along with successfully diffusing customer service issues

• Oversaw all daily needs of a high-profile Actor which centered on handling scheduling, travel arrangements, and employee management (hiring, firing, etc.)
• Acted as a liaison between Mr. Wayons and third-party individuals, led several large-scale projects, and supervised cross-functional teams

Additional Professional Experience Includes: Manager, Flight Centre Wilshire, Travel Agent, Flight Centre Weho, and Assistant Manager, Flight Centre Century City

Bachelor of Science, Communication, Ithaca College, Ithaca, NY (Summa Cum Laude)