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Key Contributor & Effective Leader supporting analytical operations in fast-paced and high-stress environments within a variety of industries. Experienced in leading cross-functional teams, monitoring complex real estate transactions, implementing innovative strategies, and ensuring compliance with regulatory requirements. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.
Proficient in: Microsoft Access, Microsoft Office Suite, AS400, Publisher, FPS, LPS Desktop, Yardi, Key Track, HTML, and Windows SPSS
Complex Business Analysis Project Management Resource Planning Performance Management
Staff Management/Development Retail Banking Industry Financial Products Project Scheduling
Streamlining Operations Process Improvement Strategy Development Training/Coaching
Change Management Financial Regulatory Requirements Process Development/Deployment
Direct day to day analytical functions within a fast-paced retail banking environment with a focus on increasing productivity and efficiency levels
Review process controls prior to audits which results in identifying potential inefficiencies, perform root cause analysis, and develop innovative recommendations/solutions
Generate comprehensive reports which outline test results, work closely with internal validation teams, and participate actively in process inquiry sessions
Played a lead role in the development of a tool which has assisted in consistently meeting investor requirements in addition to consistently maintaining a 100% quality average
Facilitated several analytical functions within the organization which centered on performing final reviews of foreclosure sales to ensure document accuracy
Utilized superior communication abilities to build positive rapport with clients, title companies, and Auctioneers in addition to ensuring regulatory requirements were followed and that all title work/bids were reviewed
Instrumental in the decrease of sale rescission percentages, recognized as a point of contact for third-party mortgage companies, and consistently received recognition
Provided exceptional levels of support to customers which required assisting in account openings and providing product recommendations based on customer financial needs
Opened savings products such as certificates of deposit, money market accounts, IRA s, and savings accounts in addition to researching and resolving account issues
Consistently recognized as a top performer which resulted in being selected to lead a transition team during the acquisition of Countrywide by Bank of America
Additional Professional Experience Includes: Property Manager, Gateways at Centerport (2001-2007)
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in data analysis and operations roles with experience in reviewing real estate transactions to ensure accuracy, making appropriate process improvements within the organization, and assisting with large-scale projects. In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and providing training to new staff members.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Ph.D. in Sociology (Currently Pursuing) from Texas Women s University.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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