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Yyyyyy x. yyyyyy

8246 South Kenwood Avenue | Xxxxxx, XXXXXX xxxxxx | (xxx-xxx-xxxx |


Enthusiastic A.A.S. in Network Systems Administration candidate eager to offer dynamic IT support, desktop / laptop services assistance, and Cisco WebEx application talents toward attaining a growth-oriented role.


Profxxxxxxe of Qualifications


         Solutions-focused professional who offers a quick-learning nature to succeed in diverse IT, services assistance, and customer service areas, including boasting of strong talents in troubleshooting key issues.

         Integral team player who plans, prioritizes, and completes tasks within fast-paced environments, including exhibiting superior attention-to-detaxxxxxx and sharp analytical abxxxxxxities to meet complex operational objectives.

         Excellent communicator who seamlessly interfaces among managers, IT peers, end users, and customers.


Education, Key Areas of Study & Technical Summary


A.A.S., Network Systems Administration (Cisco Networking Fundamentals Track)

DeVry University Xxxxxx Loop, Xxxxxx, XXXXXX In Progress


Cisco Networking Academy Introduction to Networking w/ Lab

Introduction to Engineering Technology & Information Science Introduction to Routing w/ Lab

Introduction to Switching w/ Lab Introduction to WAN Tech w/ Lab PC Hardware & Software w/ Lab


Voice / VolP Administration w/ Lab Network Systems Concentrations

Introduction to Scripting & Database w/ Lab Principles of Information Systems Security

Network Operating Systems Windows w/ Lab Network Operating Systems UNIX w/ Lab


Cisco WebEx LAN / WAN Microsoft Office Suite Windows OS Mac OS Social Media Internet


Career Highlights


         Successfully managed a high-volume workload, including resolving an average of 500 inquiries weekly.

         Recognized for job excellence as the go-to person for new customer service representatives and / or particularly challenging customer calls, and became company s primary mentor / trainer of all employees.

         Capitalized on opportunity to support company in achieving highest customer service ratings, including earning 100% marks in all categories (e.g. communications, listening, problem resolution, politeness).

         Commended by superiors for punctuality, initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependabxxxxxxity in performance evaluations throughout loyal employment tenure.

         Buxxxxxxt knowledge base by completing customer service training sessions to enhance satisfaction rates.


Professional Synopsis


Conferencing Services Support, Blue Cross Blue Shield (via Kelly Services), Xxxxxx, XXXXXX 2014 2016


         Capitalized on the opportunity to accurately handle wide-ranging desktop and / or laptop support activities, including facxxxxxxitating targeted audio conferencing and web converting administration and reporting to meet goals.

         Strategically steered delivery of conferencing services initiatives via critical Cisco WebEx application support.


Systems Technician, AT&T, Inc., Xxxxxx, XXXXXX 2001 2012


         Utxxxxxxized broad scope of industry knowledge and dynamic tech acumen toward directing installation and maintenance of state-of-the-art digital electronic equipment, including preventing power losses whxxxxxxe maintaining up-to-date skxxxxxxls.


Customer Service Technician, SBC Communications, Xxxxxx, XXXXXX 1991 2000


         Played a vital role in coordinating communications products / services whxxxxxxe demonstrating a commitment to company needs and taking the initiative to cross-train, as well as serving as a backup to customer service techs.

         Generated lucrative sales leads and high sales percentages with a consultative, value-focused service approach.


Additional experience as a Maintenance Administrator for Xxxxxx Bell Telephone Company included proactively resolving customer complaints whxxxxxxe managing quality communications and product representation and cross-training customer service technicians to boost efficiency.

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