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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Detail oriented Professional eager to contribute over 15 years of experience to a progressive

Business Analyst or Mortgage Underwriter role.


Profile of Qualifications


  • Well versed in maximizing efficiency throughout all day to day operations, including project management, business requirement gathering, testing and solution development.
  • Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
  • In depth understanding of strategic mortgage underwriting processes developed throughout multiple hands on roles.


Key Areas of Expertise


   Data Analysis

   Requirement Gathering

   SQL, SAS & Unix Shell Scripting

   Mortgage Underwriting Operations

   Regulatory Compliance (FNMA & FHLMC)

   Lending Processes

   Project Management




Professional Synopsis


Bank of America, Plano, TX 2010-2015

Service Delivery Consultant

  • Strategically utilized Agile methodology to steer large projects to on time, within budget completion.
  • Maintained quality control throughout daily operations by generating concise status reports, maintaining open lines of communication among clients and ensuring adherence to service standards.
  • Designed innovative strategies to optimize efficiency throughout department.
  • Collaborated extensively with IT management to drive business development initiatives.


Countrywide Home Loans/Bank of America, Plano, TX 2006-2010

Senior Business System Analyst

  • Heavily involved in all project phases regarding product development and system enhancements, including requirement gathering, analysis, testing and solution development.
  • Conducted thorough end to end testing on multiple systems, including AdvantEdge and iOriginate.
  • Maintained thoroughness throughout daily documentation by generating reports with Viper and Quality Center.
  • Strategically extracted AS400 files from POS and LOS systems; key to ensuring data validation.
  • Reviewed Business Requirement Documents (BRDs) and Production Change Requests (PCRs).

Countrywide Home Loans, Plano, TX 2004-2006

Underwriter Support Specialist

  • Fulfilled key underwriting position, focusing on completion of 48 daily exception requests outside of CHL guidelines.
  • Ensured accuracy throughout pricing exception and margin buy down documentation.


Client: Countrywide Home Loans, Employer: Select Personnel, Plano, TX 2003-2004

Business System Analyst

  • Resourcefully gathered client requirements and implemented strategies to maximize overall efficiency.
  • Conducted critical product and system testing; appropriately documenting issues and developing innovative solutions.
  • Utilized various systems, including AdvantEdge, Edge and IOriginate, throughout day to day operations.
  • Responsible for completing tick sheets.


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


PMI/GE at Wells Fargo Home Mortgage, Dallas, TX 1999-2003

Senior Underwriter

  • Obtained valuable exposure to best underwriting practices, including risk assessment/mitigation, fraud detection and credit review.
  • Thoroughly assessed appraisals and reviewed borrower information.
  • Leveraged DU and LP to successfully process loans.


Education & Professional Development


Accounting Coursework, Penn State University, Philadelphia, PA; 2015-Present

Accounting Coursework, Texas Tech University, Lubbock, TX; 1986-1988

High School Diploma, Estacado High School, Lubbock, TX; 1986

Six Sigma Training

FNMA Seminars

Emerging Market National Product Training, Wells Fargo Home Mortgage

Various Underwriting and Appraisals Conferences

Exception Processing System (EPS) Training, Countrywide Home Loans

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