Detail oriented Professional eager to contribute over 15 years of experience to a progressive

Business Analyst or Mortgage Underwriter role.

• Well versed in maximizing efficiency throughout all day to day operations, including project management, business requirement gathering, testing and solution development.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
• In depth understanding of strategic mortgage underwriting processes developed throughout multiple hands on roles.

Bank of America, Plano, TX 2010-2015

Service Delivery Consultant

• Strategically utilized Agile methodology to steer large projects to on time, within budget completion.
• Maintained quality control throughout daily operations by generating concise status reports, maintaining open lines of communication among clients and ensuring adherence to service standards.
• Designed innovative strategies to optimize efficiency throughout department.
• Collaborated extensively with IT management to drive business development initiatives.

Countrywide Home Loans/Bank of America, Plano, TX 2006-2010

Senior Business System Analyst

• Heavily involved in all project phases regarding product development and system enhancements, including requirement gathering, analysis, testing and solution development.
• Conducted thorough end to end testing on multiple systems, including AdvantEdge and iOriginate.
• Maintained thoroughness throughout daily documentation by generating reports with Viper and Quality Center.
• Strategically extracted AS400 files from POS and LOS systems; key to ensuring data validation.
• Reviewed Business Requirement Documents (BRDs) and Production Change Requests (PCRs).

Countrywide Home Loans, Plano, TX 2004-2006

Underwriter Support Specialist

• Fulfilled key underwriting position, focusing on completion of 48 daily exception requests outside of CHL guidelines.
• Ensured accuracy throughout pricing exception and margin buy down documentation.

Client: Countrywide Home Loans, Employer: Select Personnel, Plano, TX 2003-2004

Business System Analyst

• Resourcefully gathered client requirements and implemented strategies to maximize overall efficiency.
• Conducted critical product and system testing; appropriately documenting issues and developing innovative solutions.
• Utilized various systems, including AdvantEdge, Edge and IOriginate, throughout day to day operations.
• Responsible for completing tick sheets.

PMI/GE at Wells Fargo Home Mortgage, Dallas, TX 1999-2003

Senior Underwriter

• Obtained valuable exposure to best underwriting practices, including risk assessment/mitigation, fraud detection and credit review.
• Thoroughly assessed appraisals and reviewed borrower information.
• Leveraged DU and LP to successfully process loans.

Accounting Coursework, Penn State University, Philadelphia, PA; 2015-Present

Accounting Coursework, Texas Tech University, Lubbock, TX; 1986-1988

High School Diploma, Estacado High School, Lubbock, TX; 1986

Six Sigma Training

FNMA Seminars

Emerging Market National Product Training, Wells Fargo Home Mortgage

Various Underwriting and Appraisals Conferences

Exception Processing System (EPS) Training, Countrywide Home Loans