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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Veteran Preference Points: N/A

Clearances: N/A


Position Title: Pharmacy Technician (Certified)

Job Announcement#: FE-17-DC-1924319-BU

Control Number: 465383000

Vacancy Identification Number (VIN): 1924319

Agency: Veterans Affairs, Veterans Health Administration



Core Competencies


Board Certified Pharmacy Technician, Pharmacy Services, Computerized Prescription Processing, Written Prescriptions Processing, Prescription Fulfillment, Compounding, Counting & Measuring, Packaging/Labeling , Pharmaceuticals Dispensing, Aseptic/Sterile Techniques, Regulatory Compliance, Patient Education, Consulting, Customer Service, Physician/Insurer Relations, Inventory Control, Ordering, Data Collection/Evaluation, Quality Assurance, Stock Storage/Rotation/Removal/Replacement, Automated Equipment Operations, Phone Triage, Communications, Records Management, Database/Information Systems Maintenance, Policies and Procedures Compliance, Staff Training and Supervision, Department Scheduling, Workflow Management, Troubleshooting/Problem Solving, Computer Operations


Professional Experience



Mandeville, LA

Hours worked per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; May Contact: Yes

Certified Pharmacy Technician

Expertly collaborate in accepting an average 18K prescriptions and filling an average 27K prescriptions along with typing 10K prescriptions to deliver efficient, quality service. Contribute strong leadership skills toward training and supervising technician staff. Strategically complete Pharmacy Department monthly schedules to maximize use of time and resources in meeting staffing and operational requirements. Closely monitor to ensure achievement of performance metrics. Successfully prioritize tasks and organize workflow to maximize productivity and efficiency while maintaining high standards of care and services.


Actively manage patient calls, ensuring patients pick up and correctly take medications as prescribed. Proficiently manage inbound calls along with fax and outbound medical professional phone communications, including consulting with physicians and nurses on patient refills, correct dosing and/or diagnoses. Additionally contact insurers regarding patient copays, deductibles and third party rejects; effectively resolve insurance rejections and other billing issues.


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Yyyyyy x. yyyyyy Page 2 of 3

Professional Experience continued


Certified Pharmacy Technician, CVS (2014-present)


Proficiently interpret and fill prescriptions, from sorting and counting pills, reviewing side effects and creating labels through advising patients and processing sales transactions; includes servicing drive-thru window customers. Provide patient consulting and education in both prescription and over-the-counter medications. Prepare new and update existing patient profiles, including detailed lists of medications. Accurately manage high volume of data entry both for order fulfillment and patient database maintenance.


Diligently monitor inventory as well as place daily orders to maintain optimal stock levels and ensure availability to meet patient medication needs while controlling overhead costs. Conduct daily, weekly and monthly inventories; routinely review medication dates and efficiently return expired drugs to vendors. Assist in preparing pharmacy for insurance company and regulatory audits. Continually ensure compliance with health and safety standards and protocols.


Play key role in optimizing patient/customer satisfaction and retention and driving revenue growth by consistently delivering world-class service. Boost target market reach and patient/customer service levels by organizing health screening events and administering cholesterol and diabetes testing/screenings.




New Orleans, LA

Hours worked per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; May Contact: Yes

Certified Pharmacy Technician; 2010-2014

Progressed upon successful credentialing to assist Pharmacists in accepting an average 15K prescriptions and filling an average 24K prescriptions as well as typing 10K+ prescriptions to ensure delivery of prompt, quality patient service. Efficiently managed inbound calls as well as phoned and faxed physicians regarding patient prescriptions. Effectively consulted with patients on pharmaceuticals along with insurance issues.


Productively monitored inventory and facilitated daily orders to maintain optimal stock levels based on real-time and projected needs. Strategically developed monthly department schedule to maximize use of resources and control labor costs while meeting operational performance goals.

Pharmacy Technician in Training; 2009-2010

Actively participated in company-sponsored Pharmacy Technician credentialing program, achieving Pharmacy Technician Board Certification in May of 2010. Developed solid skills in pharmacy operations, successfully filling approximately 400 prescriptions and typing 40-50 prescriptions as well as accepting an average 100 patient prescriptions daily. Managed both inbound and outbound phone calls; included phoning patients to advise when prescriptions were ready for pickup. Effectively consulted with patients on insurance issues.

Pharmacy Cashier; 2009

Entrusted with steering daily pharmacy opening and closing procedures, including day-end cash, check and credit card sales reconciliations. Proficiently processed customer purchases via electronic register. Managed inventory to maintain appropriate stock levels. Ensured ongoing workspace compliance with health, safety and sanitation standards.



Yyyyyy x. yyyyyy Page 2 of 3

Professional Experience continued



Marine Forces Reserve

New Orleans, LA

Hours worked per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; May Contact: Yes

Health Services Support Assistant Administrator

Specialized in providing quality administrative assistance supporting medical readiness, deployment health and hearing conservation for 68K marines.


Education-PharmD Student (ongoing)


PharmD; pending 2022

Bachelor Degree; in progress/pending 2019

Associate in Science; March 2017

School: Delgado Community College

Current GPA: 3.0/4.0 scale


Certifications/Specialized Training

Board Certified Pharmacy Technician; 2010-active


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