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Yyyyyy x. yyyyyy
Eager to contribute professional background and business degree toward launching a long-term career with Sunoco.
Customer Service ~ Human Resources ~ Team-Building & Leadership ~ Problem Solving
Operations Management ~ Report Preparation ~ Regulatory Compliance~ Sales & Marketing
Human resources expertise spans staffing, training, policy development, issue resolution, employee retention, performance management, regulatory compliance, benefits administration, and payroll.
Consistently employ a people-first focus to maintain high levels of morale and team cohesiveness, and actively promote values of honesty, respect, and accountability.
Possess a sound blend of financial, mathematical, business and technical acumen.
Discreet, dependable, and committed to ensuring confidentiality of personnel files.
Exemplary analytical, interpersonal, prioritization and communication skills.
Able to create and maintain spreadsheets and reports to track vital business information.
Consummate strengths in marketing, trend analysis, office administration and employee engagement.
Able to work productively and diplomatically with individuals from all types of backgrounds.
Methodical problem solver who constantly strives to achieve and sustain 100% customer satisfaction.
Skilled at establishing, implementing and maintaining procedures and controls to accelerate workflow, reduce expenses, heighten customer satisfaction and boost quality levels.
Leverage polished listening and negotiating skills to establish rapport with customers and effectively resolve disputes and issues.
Palmetto Staffing Solutions (acquired by North Industrial Machine), Hartsville, SC, 2012 to Present
Human Resources Manager
Recently transitioned from role as General Manager upon company acquisition and spearhead full-scope HR functions including recruitment, hiring, orientation, training, benefits, compensation, and regulatory compliance.
Steer all aspects of performance management via expertise in coaching, counseling, discipline, appraisals, incentives, and rewards and recognition programs to encourage and achieve outstanding staff productivity.
Provide career development opportunities for personnel and foster a positive and respectful workplace climate, vital to maximizing morale and retention.
Efficiently administer 401(k) plans, pensions, retirement funds and other employee financial benefits.
Continually optimize and enhance company image and reputation by establishing collaborative relationships with customers, government, community organizations, and employees.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Heritage Community Bank, Hartsville, SC, 2010 to 2012
Marketing Coordinator & Customer Service Representative
Delivered broad-based administrative support to Executive Vice President and Chief Executive Manager encompassing project scheduling and management, vendor coordination, new product launches, customer satisfaction initiatives, database administration, and sales and marketing.
Planned and orchestrated marketing strategies and tactics, resourcefully leveraging all channels from direct mail to trade show participation to boost community presence, awareness, and new business development.
Masterminded creative direction of all marketing and communication materials spanning brochures, manuals, newsletters, e-mails, web content and social media.
Tracked, analyzed and reported on outcomes of marketing tactics and programs to executive management, and tweaked as appropriate to maximize results and ROI.
Updated and maintained mailing lists to identify new markets and potential sales opportunities.
Carolina Bank, Hartsville, SC, 2006 to 2011
Teller / Customer Service Representative
Opened new accounts for customers, processed deposits and withdrawals, cashed checks, converted currencies, and performed cross-selling of bank products and services.
Knowledgably answered inquiries regarding accounts, abated concerns and complaints, and consistently delivered superior customer service.
Administered cash transactions accurately and efficiently and maintained cash drawer.
Aeropostale, Florence, SC, 2002 to 2006
Drew upon sharp interpersonal and communication skills to cultivate immediate customer rapport, and advised customers in current promotions to secure sales.
Actively participated in payroll processing, conversion and implementation, while ensuring compliance with payroll budget.
Applied inherent leadership talents toward coaching, mentoring, and developing high-performance sales representatives.
Arranged and maintained visually-appealing merchandise displays to attract customers.
Operated retail sales transaction computer systems and shared accountability for pricing accuracy.
Bachelor of Science in Business Administration,
Coker College, 2010
American Staffing Association
National Independent Staffing Association
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