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- Results oriented Professional with over 5 years of experience providing customer service and administrative support in various industries.
- Regarded for ability to leverage subject matter knowledge to build rapport with customers and effectively provide counseling.
- Skilled in maintaining efficiency throughout administrative operations, including scheduling, filing and managing calls.
Eros Holdings - Shreveport, LA 2015-Present
Leverage sales skills to effectively promote novelty romance products.
Utilize product knowledge to make individualized recommendations for customers.
Pizza Hut - Shreveport, LA 2014-2015
Exemplified strong customer service and administrative skills, including call management, payment processing and accurate order placement.
Cox Communication - Baton Rouge, LA 2014
Technical Support Specialist
Recognized for achieving set goals throughout activation and troubleshooting of internet, cable and phone services.
Maintained quality control throughout daily operations by verifying customer information, adhering to company policies and rapidly resolving issues.
Demonstrated effective tactics to co-workers regarding handling of difficult customers.
GoWaiter.com - Shreveport, LA 2013
Provided customer service throughout food deliveries, focusing primarily on estimated time of arrival, maintaining satisfaction and maximizing route efficiency.
The Swim School Shreveport, LA 2011-2012
Effectively educated children and adults on life saving techniques, while additionally teaching basic swimming skills.
Teleperformance - Shreveport, LA 2010-2011 Technical Support Specialist
Resourcefully identified customer needs and developed individualized plans to resolve issues.
Provided top notch customer service throughout daily interactions, including wireless device activation, troubleshooting and billing inquiries.
Utilized industry knowledge to develop successful training methods for co-workers.
General Studies Coursework Completed, Bossier Parrish community College, Bossier City
Criminal Justice Coursework Completed, Career Technical College, Shreveport, LA
Kinesiology Coursework Completed, Baton Rouge Community College, Baton Rouge, LA
Soup Kitchen Volunteer, Baton Rouge, LA
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