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Accomplished communicator with a proven track record of consistently exceeding objectives.
Strong background generating sales, leading teams and managing daily business operations.
Experience gaining the trust, confidence and respect of individuals from all walks of life, including customers, colleagues and vendors.
Proficient with Microsoft Office Suite.
Revenue Generation Team Building/Leadership Staff Management/Training
Budget Management Negotiations/Closing Strategic Planning
Contract Management Client Relations Merchandising
Solution Specialist, Verizon Wireless Raleigh, NC 2014-Present
Build and grow relationships with customers in a dynamic, fast-paced environment.
Educate customers about a variety of products and services to meet their specific needs.
Focus on client motivations in order to close new business.
Pawn Broker/Sales, National Jewelry and Pawn Raleigh, NC 2012-2014
Determined the value of televisions, cameras and musical instruments offered by consumers.
Weighed gold or silver articles on coin scales or employed acid tests to determine authenticity of articles.
Inspected diamonds and other gems for flaws and color using loupe magnifying glass.
Appliance Sales, HHGregg Raleigh, NC 2009-2012
Sold a variety of consumer electronics and home appliance products to customers.
Ensured merchandising displays were well-presented, including accompanying product literature.
Department Manager/Appliance Specialist, Lowe s Home Improvement Richmond, VA 2002-2009
Led a team of retail store employees to maximize their potential and provide a great customer experience.
Consistently met or exceeded performance objectives across all areas of the store.
Assistant Manager, Rugged Warehouse Richmond, VA 2000-2002
Mentored, trained and coached a retail sales team to increase sales and build customer relationships.
Asset Protection Supervisor, Target Corp. Richmond, VA 1997-2000
Prevented the loss of merchandise by catching shoplifters in the act.
Class-Six Supervisor, AAFES Fort Lee, VA 1996-1997
Trained team members on best practices of daily operations, including inventory control.
Bachelor of Science (BS), Criminal Justice, Troy University
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