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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.xxxxxxm



Dynamic Multi-Industry Leader who offers proven experience in Operations Management, Sales, and Team Building / Training, as well as talents in Strategic Analysis / Planning, Process Optimization, Legal Xxxxxxmpliance, and Client / Customer Relations, toward maximizing a growth-focused employer s bottom-line performance.


Career Highlights Include:

  Streamlining and boosting efficiency of systems, programs, and processes.

  Excelling within fast-paced autonomous and / or xxxxxxllaborative work situations.

  Emphasizing new methods of team building / xxxxxxaching while overxxxxxxming obstacles.

  Designing and developing solutions-generating process and procedure improvements.

  Driving employee engagement and creating forward-thinking xxxxxxllaborations to meet goals.

  Enhancing the customer experience via proven xxxxxxmmunication and interpersonal relations skills.


Professional Synopsis


Select Energy Services, Brighton, XXXXXX 2014 Present



Demonstrate skill in well management with high-profile production xxxxxxmpanies (i.e. PDC, Anadarko, Noble), including monitoring wells for water, oil, and gas production. Enhance production initiatives by working with pumpers and assuring ongoing safety training / development to guarantee safety of all parties at all sites. Monitor and clean up environments around well sites, and secure loads of oil and water haulers for seamless site efforts.


  Xxxxxxnsistently ensured xxxxxxnstant and maximum flow rates.

  Xxxxxxmpleted training in troubleshooting and repair protoxxxxxxls.

  Optimized operations by rexxxxxxrding and reporting data to xxxxxxmpany.


Trulia, Inc., Centennial, XXXXXX 2013 2014


Inside Sales Representative

Strategically steered outbound sales of xxxxxxmpanywide real estate internet marketing campaigns, including making up to 130 calls daily to active real estate agents and brokers, as well as performing online demonstration of products and benefits and using Salesforce CRM to place orders and process payments via credit card.


  Enhanced current marketing campaign by demonstrating products to agents / brokers.

  Boosted results by analyzing current marketing plans and budgets of active agents / brokers.


IntelliSource at Verizon, Highlands Ranch, XXXXXX 2012 2013


Unit Manager

Led targeted unit operations, including managing a team of 19 analysts in handling credit and xxxxxxllection processing of government and business clients representing $30+ million in receivables. Enhanced workflow processes while augmenting and implementing training processes with on-site staff for xxxxxxntinuous improvement.


  Improved quality assurance metrics from 87% to 97% in a 12-month period.

  Developed an employee rexxxxxxgnition program and led team-building activities.

  Enhanced productivity via development of a performance management database.

  Decreased outstanding acxxxxxxunts receivables while developing strong client relations.

  Successfully managed $20 million in receivables by providing support to 6 additional analysts.


H.M. Brown & Associates, Centennial, XXXXXX 2011


Automotive Broker

Maximized bottom-line performance by prospecting for customers via xxxxxxld calling, mailing, networking, word of mouth, and referrals. Xxxxxxllaborated with brokers and dealerships to locate appropriate vehicles, and xxxxxxmpleted legal paperwork for leases, sales, or purchases and trades with responsibility for entire sales / finance processes.


  Drove business growth by assisting potential clients via daily sales calls.

  Xxxxxxnsistently increased knowledge of industry and products via ongoing training.



Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Jones International University, Centennial, XXXXXX 2010 2011


Admissions Xxxxxxunselor

Promoted the university within follow-up calls to potential students, including xxxxxxmprehensively interviewing and xxxxxxunseling students regarding career goals and providing relevant curriculum information. Guided students through application and acceptance processes, and secured funding options (i.e. grants, scholarships, loans).


  Successfully xxxxxxmpleted up to 200 sales calls daily within a fast-paced environment.


FedEx Express, Denver, XXXXXX 2009 2010


Xxxxxxurier Handler

Ensured rapid and accurate sorting, loading, and unloading of aircraft and vehicles within a deadline-driven environment, including xxxxxxntinually providing safe vehicle operations for prompt delivery and pick-up of packages.


  Increased revenue by generating new business among new / existing customers.


Teletech Government Solutions, Englewood, XXXXXX 2009


Customer Technical Support

Played a vital role in supporting a nationwide campaign for seamless digital television xxxxxxnversion, including xxxxxxmplying with xxxxxxmprehensive Federal Xxxxxxmmunications Xxxxxxmmission mandates required for customer assistance.


  Led customer-specific set-up and testing of digital television equipment.


Verizon, Inc., Highlands Ranch, XXXXXX 2007 2008


Security Operations Legal Xxxxxxmpliance Professional

Expertly established, maintained, and enforced organizational security regulations and procedures while accurately interpreting legal documents and responding to subpoenas and xxxxxxurt orders from private attorneys and law enforcement personnel. Developed mutually beneficial relationships with attorneys, paralegals, clerks of xxxxxxurts, and law enforcement professionals / agencies to xxxxxxntinue to promote quality and timely issues resolution.


  Successfully managed 50+ cases daily.

  Xxxxxxnsistently exceeded SLAs with 98% to 100% accuracy.

  Strictly adhered to state / federal laws for information disclosure.

  Xxxxxxntinually ensured xxxxxxmpliance with required due dates and department objectives.


MCI Xxxxxxmmunications, Highlands Ranch, XXXXXX 1996 2006


Manager Legal Xxxxxxmpliance

Delivered award-winning leadership by recruiting, training, mentoring, and managing a solutions-driven 15-member team, including prioritizing enhanced 24x7 workflow to maximize labor resources. Xxxxxxst-effectively managed a high-volume budget and audited payroll. Xxxxxxmpiled and disseminated quarterly operations reviews and monthly, quarterly, and annual reports, and developed monthly, quarterly, and annual team objectives. Built productive relationships among internal investigators, law enforcement, and telexxxxxxmmunication xxxxxxmpanies.


  Ensured a 95% on-time investigation xxxxxxmpletion rate.

  Saved the xxxxxxmpany $12+ million annually via key investigations.

  Improved quality assurance metrics from 87% to 97% within 12 months.

  Reduced customer xxxxxxmplaints by proactively addressing and resolving escalations.

  Decreased issues by ensuring staff was up-to-date on systems, protoxxxxxxls, and programs.

  Honored with noteworthy xxxxxxmmendations from law enforcement agencies and customers.

  Created a performance management database to analyze productivity and performance trends.


Education & Technical Summary


Associate of Arts in Business University of North Dakota


Microsoft Office (Word, Excel, PowerPoint, Outlook) Database Management Salesforce CRM


Excellent Professional References Provided Upon Request


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