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Julia Walthall

- 4 Ellison Lane Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,



        I am pleased to send in my formal application in response to a job vacancy posting for the position of __________________________. My resum is attached for your review and consideration.


What I offer is my MBA and more than 12 years providing high-performance sales, customer services, operations support, and office administration in the media, marketing/branding consultancy, retail, and distribution sectors. I am currently with Mars, Inc., as a Caretaker for my ailing father, following my tenure at Macmillan Education as a Publisher s Representative. Prior to this, I was with International Management Advisory Services as a Branding Researcher. For more details, please take a moment to go through my resum .


In leveraging my administrative and operations support competencies, regardless of industry, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven work excellence. In addition, I also offer my interpersonal communication skills that help build relationships with the people I work with, including clients, stakeholders, and industry professionals, creating a harmonious and collaborative work environment so critical in achieving shared objectives.


I am confident that my education, experience, and personal strengths define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team, even on a part time basis. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum






Julia Walthall

- 4 Ellison Lane Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service (Part Time)

Qualifications Profile


    Self-assured and results-driven professional with more than 12 years providing sales, customer service, operations support, and office administration in the media, marketing/branding consultancy, retail, and distribution sectors.

-    Strong passion for delivering outstanding customer service to major schools covering 80% of the state of Indiana and generating sales of over $3.7M representing 98% of annual quota for a media publication business.

-    Oversaw 800k+ sq.ft. of warehouse space, managing 2M inbound/outbound units monthly, and administering to over 400 employees, providing training courses to more than 200 employees for a retail distribution business.

    Highly detailed, well-organized, and resourceful in harnessing limited resources to achieve expected outcomes.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

    Marketing & Sales (Trad. & Online)

    Market/Branding Research

    Sales Operations Management

    Customer Service Management

    Account Management

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workxxxxxxow Improvement

    Warehouse/Logistics Management

    Concurrent Project Management

    Personnel Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


Professional Experience


Customer Service and Sales

    Managed geographic area that covers about 80% of Indiana involving major schools such as the Indiana University, the Purdue University, and the statewide community college system, Ivy Tech. generating total sales revenue of $3.47M, or 94.8% of target (2013), and $2.08M or 22% positive to LY (2014).

    Collaborated with colleagues to target new markets, cultivating strong relationships with instructors and staff to close business deals, and providing media and training support to clients.

Relationship Management

    Built sustainable professional relationships with established accounts through exceptional customer service and problem resolution while expanding market share through customized options and packaged media services.

Operations Management Support & Administration

    Supported the DVP on global and local distribution operations covering 800k+ sq.ft. of warehouse space, managing 2M inbound/outbound units monthly, administering to 400+ employees, and training 200+ employees.

    Responsible for accurate production, billing, and accounts receivable for bimonthly publication, collaborating with the internet support team in monitoring site performance, SEO, account analysis, while mentoring/onboarding new hires.


Work History


Mars, Inc. Caretaker (Attending to an ailing father) Nov 2015 Present

Macmillan Education Publisher s Representative Nov 2012 Nov 2015

International Management Advisory Services Branding Researcher Jan Nov 2012

Coach Leatherwear, Distribution Center Executive Assistant Jan 2008 Jan 2012

New Home Guide, Consumer Source, Inc. Publisher s Assistant Mar 2006 Oct 2007

Femwell Marketing Coordinator Sep Dec 2005

Brand Institute Executive Assistant Dec 2004 Aug 2005


Education & Credentials




Ÿ Presenter: International Business Research Conference (2009):


    Received Q2 Recognition Award at Coach Leatherware

Affiliations/Community Involvement

Ÿ Coach: Coach Volunteer Council, Jacksonville, XXXXXX.(2008 2011)

Volunteered with several charitable organizations and leading teams, organizing events, and fundraising for Sulzbacher Center, WJCT, Jax Urban League, HabiJax, Dignity U Wear, & Japan Earthquake Relief Effort

Ÿ Member: Fundraising Committee, Jacksonville Area Sexual Minority Youth Network (JASMYN) (2011 2012)

Ÿ Literacy Mentor: IndyReads, Indianapolis, IN (2013 2014)


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