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Experienced administrative and operations professional with several years of experience within high-stress environments with a strong background within a variety of industries. Experienced in providing administrative support to executive management, coordinating events/meetings, and managing daily office logistics. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

• Direct a variety of administrative and operational functions within a fast-paced environment with a concentration on increasing productivity and efficiency
• Coordinate/schedule client meetings within Lotus Notes in addition to managing three inboxes within Lotus Notes which requires a significant attention to detail
• Order and process licenses for customers, play a lead role in system support and installation during customer implementations, and successfully prioritize customer technical issues
• Review and analyze technical issues with a focus on developing solutions to software related issues in addition to addressing customer inquiries via phone, email, web, chat, and remote platforms

• Own and operate a successful small-business which requires sourcing new clients within the community and maintaining all current client relationships
• Maintain a significant knowledge of product offerings, identify client wants/needs, and make appropriate recommendations
• Consistently foster positive rapport with both new and existing clients, design unique sales and business development strategies, and assist clients with any inquiries

• Facilitate several administrative tasks within the organization which includes resolving complex customer issues in addition to devising unique solutions
• Entered all shipment information within an internal database, researched the status of orders not received, revised orders as needed, and created purchase orders
• Acted as a subject matter expert within the department due to a superior ability to review and analyze issues and provide reliable/accurate feedback
• Fostered positive relationships with suppliers, vendors, and clients while simultaneously encouraging a positive working environment at all times

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• Directed several sales and account management tasks which included generating leads within the community and performing cold-calling
• Managed schedules and pricing on all bundled sales packages, monitored current organizational promotions, and identified potential up-selling opportunities
• Supported Account Executives with several administrative functions, oversaw contract negotiation, and monitored client retention levels

• Performed in-depth credit investigations on both new and existing customers, reviewed financial documents, maintained customer files, and created comprehensive reports
• Maintained customer accounts within an internal database, provided credit references on behalf of customers, and maintained lien related paperwork

• Coordinated several administrative operations such as balancing financial accounts, revising client orders, managing reservation lists, and maintaining files
• Performed complex transcription of commercial co-op scripts, organized reservation lists for sporting events, and assisted client with inquiries

• Completed transcription projects concentrated on AAA subrogation auto claims which required processing all claims into an internal database

• Provided stellar customer service and support to customers within a retail wireless sales environment in addition to maintaining significant levels of product knowledge
• Ensured all organizational best practices were adhered to, performed lead generation, greeted incoming customers, and followed-up with customers after sales in order to ensure satisfaction

Additional Professional Experience: Marketing Coordinator, Platinum Jet Center, 2007, Account Executive, The Pantagraph, 2006, Marketing Assistant Internship, and State Farm Agency/Steve Haas, 2005