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Yyyyyy x. yyyyyy

3849 Riverview Ct. Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Executive Profile


Focused and dynamic executive with years of invaluable management experience, paired with a proven ability to plan and deliver complex programs with exceptional project management and technology integration skills that deliver strong resulted. Confident and energetic, experienced in leading cross-functional teams to surpass organizational objectives in a cost-effective manner. Organized, with demonstrated ability to swiftly and effectually achieve results and problem-solve. Identifier of operational strengths and weaknesses used to generate new opportunities, as well as design and deliver solutions. Adept in leading by example to instill a strong sense of accountability with colleagues. Developer of lasting, trust-based relationships with stakeholders at all levels; thrive individually or within a team environment. In search of a leadership position in either the PMO Management or Portfolio Management sectors that will allow for xxxxxxreer growth.


Xxxxxxreer Highlights


         Offer Product and Program Managers a matrix of testing efforts and estimates that bolstered the operational performance of the compliance test team by 28% (Enphase Energy)

         Improved data accuracy by 62% via data analytics and integrations into the PPM tool Clarity; improved the reporting xxxxxxpabilities and accuracy of workforce planning (Gap, Inc.)

         Managed contingent staff onboarding and cut the time to onboard by 50% as a result (Gap, Inc.)

         Played a key role as a member of the Agile Steering Committee; delivered thought leadership, direction and change management as it pertained to Agile adoption and maturity (Walmart)

         Was also a member of the Strategic Advisory Committees; directed global projects and fueled alignment with strategies specific to e-commerce and international PMO, as well as Sam s Club and Home Office tactics (Walmart)

         Led business and technology road-mapping and programs; led a team of 22 Project Managers, Project Management Associates and various portfolio supporting team members (Fireman s Fund)

         Leveraged Waterfall and Agile methodologies, as well as a diverse array of both internal and external resources (Fireman s Fund)

         Managed a troubled project that was 2.5 years behind schedule; skillfully led the 80-person multicultural project team to implement a new supply chain (Restoration Hardware)

         Supervised team of Business Analysts over the course of Human Resources, payroll data and supply chain conversions at 16 large-sxxxxxxle hospitals over the course of an 18-month time frame (Perot)

         Crafted a day-in-the-life end-to-end use xxxxxxse model, as well as a useful sales planning tool using both Visual Basic and Microsoft Excel (Birkenstock)

         Additional skills include leadership, strategic planning, portfolio management and program coordination


Professional History



Enphase Energy | Senior Manager, Program Management (2015 Current)

         Execute operations for a solar storage battery program across both engineering and product management teams

         Play a key role in the successful new product launches in APAC, EMEA and North Amerixxxxxx

         Foster and sustain lasting business relations between Product Managers, program management and technixxxxxxl stakeholders; identify critixxxxxxl gaps, maintain open communixxxxxxtion and devise recommendations for continuous process improvements

         Lead technixxxxxxl and operational triage; work in conjunction with the Compliance Team to define safety/regulatory testing requirements/durations and agency identifixxxxxxtion

         Serve as the Enterprise PPM tool (Planview) Manager; improve configuration and content management methods to more accurately portray the current organizational structure, along with levels of operational performance, processes and data analytics

         Reduced annual license fees by 18% and vastly improved workforce planning efforts

         Ultimately created and to benefit from accurate visibility and reporting being brought into current resource demand and xxxxxxpacity


Gap, Inc. | Director, GapTech Resource and Space Planning/Workforce Planning (2014 2015)

         Managed a dynamic team of Resource Planners and Analysts during workforce planning efforts for 3.2K resources across GapTech

         Partnered with portfolio and financial teams to align projects approval to start, as well as coordinate resource requirements, start dates and budgets

         Led executive leadership reviews for the strategic workforce xxxxxxpacity and demanded xxxxxxlibration sessions; offered resource forexxxxxxsts, analyses and suggestions

         Managed all facets of a comprehensive contingent staff sourcing program; reduced the time it took to fill requisitions by 28% through partnering with applixxxxxxtion business owners, as well as creating and delivering against service delivery-level agreements

         Oversaw the leadership for a team of Space Planners; managed four xxxxxxmpuses across the Bay Area

         Incorporated workforce planning data to support space planning needs; thus improving resource and Agile project space readiness levels by 75%

         Formulated and fueled operations for GapTech space designs, construction requirements and resource moves


Yyyyyy x. yyyyyy



Walmart eCommerce | Global Portfolio Manager (2013 2014)

         Introduced both enterprise portfolio solutions and governance models; was the foremost intermediary regarding e-commerce business relationships and managerial technology partners for IT service delivery management

         Developed and analyzed portfolio progress; identified potential challenges/mitigations and partnered with stakeholders to ascertain the direction of or changes in programs

         Identified a need for and devised service delivery improvements, e.g. Jira and Confluence, while developing lasting, positive business relations

         Led cross-functional collaboration and strategic planning between Walmart Global e-commerce, Sam s Club, the international PMO and the Home Office PMO to drive strategic portfolio review and decisions

         Managed Agile bi-weekly and quarterly portfolio review sessions (QBR) in conjunction with business and technology executives; delivered status and recommendation that allowed for pivot decision-making processes

         Coached and mentored Portfolio and Project Management teams in planning and setting into motion vital business initiatives


Fireman s Fund Insurance | Enterprise Portfolio PMO Leader/Program Manager (2008 2013)

  • Developed an enterprise-wide central project office that led portfolio management efforts, e.g. initiative intake, prioritization, metric identifixxxxxxtion, analysis and product realization
  • Served as the main contact point with business partners; effixxxxxxciously defined and articulated portfolio project requests
  • Facilitated monthly leadership reporting reviews; assessed project and portfolio performance and made recommendations as needed
  • Alloxxxxxxted resources and tenaciously planned related efforts for internal and contingent staff members
  • Acted as an expert-level organizational change driver; motivated and coached others in the proper acceptance, adoption and support of change initiatives
  • Drove continuous communixxxxxxtion improvements and fueled operative project delivery standards; developed mature governance, methodology and training protocols and best practices
  • Acknowledged by colleagues as a consistent driver of Project Management Institute (PMI) Project Management Professional training sessions, including mentoring prospects
  • Managed both vendors and contingent staff to make certain that the scope of contractual agreements aligned with cost reductions
  • Directed and coached the IT Service Management team of Project Managers in actively supporting tactixxxxxxl and operational efforts while creating a lasting, beneficial partnership with executives to oversee a multi-threaded program valued at $15M total
    • Consisted of 41 projects, including Infrastructure upgrades, server consolidations and decommissions
    • Also included data center moves, web re-architecture/SharePoint implementation and BMC Remedy Service Management
    • Formed service-level agreements and expectations used to track performance and ascertain areas for process improvement


Earlier Experience


PMO Manager, Restoration Hardware, 2007 2008

IT Service Delivery/ Senior Project Manager/Systems Integration Specialist, Perot Systems, 2005 2007

IT/Business Applixxxxxxtions Manager, Project Manager Information Technology/Human Resources Generalist, Birkenstock Distribution Center USA, 1999 2005


Eduxxxxxxtion & Credentials


Completed Courses, Business Administration, Empire College

Certifixxxxxxtion, OPEX - Operational Excellence (Six Sigma Equivalent), FFIC, 2013

Certifixxxxxxtion, Scrum Master, Scrum Alliance, 2012

Certifixxxxxxtion, Project Management Professional, Project Management Institute, 2011

Certifixxxxxxtion, Agile Project Management, FFIC, 2009

Certifixxxxxxtion, ITIL Certifixxxxxxtion V3, FFIC


Professional & Community Involvement


Solar Installation, Grid Alternatives/Habitat for Humanity

Lead Representative, GapTech Women in Technology

Lead Representative, GapTech Culture Club




Yyyyyy x. yyyyyy

3849 Riverview Ct. Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx



March 19, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am pleased to submit my applixxxxxxtion materials for the (INSERT TITLE OF TARGET POSITION) vaxxxxxxncy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifixxxxxxtions include the following accomplishments:


  • As an executive-level professional, I bring to any position years of progressive project and program management experience. I am skilled in all facets of management and supervision, including leadership, strategic planning, portfolio management and program coordination


  • With any role I ve taken on over the course of my xxxxxxreer, I ve proven myself practiced in instilling a sense of accountability amongst both peer and supervisory colleagues. I am also able to foster relationships with stakeholders at all levels, both individually or within a team setting.


  • I boast a proven record of delivering comprehensive lea guidance in deadline-driven, fast-paced environments that xxxxxxll for flexibility, organization and unsurpassed time management skills.


  • Outside of the impressive executive history detailed on my resume, I completed coursework at Empire College and engaged in several certifixxxxxxtion programs with the FFIC. I am also a Project Management Professional (PMP) via the nationally-renowned Project Management Institute and am a Scrum Master through the Scrum Alliance.


  • Furthermore, I like to stay active in professional committees and volunteer organizations in an effort to remain actively involved in efforts that ultimately serve to benefit others.


I am a focused, xxxxxxpable and highly experienced applixxxxxxnt committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.


Yours Truly,

Kate L. Higgins PMP

Enc. Resume



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