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Yyyyyy x. yyyyyy

- 619 North Park Dr. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service Medical Records / Admissions Clerk


Qualifications Profile


    Highly self-motixxxxxxted and results-driven professional with more than 8 years providing high-performance customer service, inventory management, and administrative support in the merchandising and healthcare industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve operations and people-centric work issues even under stressful work conditions.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Proven altruistic disposition and compassion that deliver outstanding customer service beyond the call of duty.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Customer Service

    Call Center Operations

    Retail Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

Management Support

    Operations Planning

    Inventory/Warehouse Management

    Budget Administration

    Healthcare Operations Management

    Admissions/Release Administration

    Time Management

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Policies & Regulatory Compliance (i.e. OSHA, Environmental Law, US-FDA, Medicare/Medicaid, etc.)

    Case Management

    Personnel Administration

    Inter-Office Coordination

    Contract Management


    Electronic Health Records (EHR) & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Xxxxxxrious companies Ÿ XXXXXX

Freelance Service Provider Dec-2015 Present

    Served client contracts in customer support, call center, healthcare, pharmacy and warehouse operations.


Amazon Ÿ Chester, XXXXXX

Warehouse/Inventory Clerk Apr 2014 Dec 2015

    Ensured actual inventories matched online information provided to customers.

    Processed incoming merchandise stocks into proper warehouse bin locations complying with warehousing and inventory management standards for data entry using scanners.


Central State Hospital Ÿ Dinwiddie, XXXXXX

Records Clerk Jan Mar 2014

    Processed medical records of patients ensuring that all data elements were correct and properly entered.

    Managed pharmaceutical documents and files and ensured proper placements corresponding to shelf items complying with standards.


Xxxxxxngent Ÿ Chester, Xxxxxx

Customer Service Representative Apr 2013 Mar 2014

    Provided comprehensive information on Medicare to educate the elderly population. Addressed patient inquiries and issues with professionalism.

    Enrolled and processed patients into healthcare and treatment intervention programs.


Education & Credentials


    ULTIMATE MEDICAL ACADEMY Ÿ Clearwater, FL (2014)

Diploma, Medical Billing,

Coursework: Medication administration, Medical billing and Health insurance administration



Associate in Police Science/Criminal Justice, GPA: 3.15, Dean s List (3X)

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