121 Joe Smith Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Cross-Functional Team Leadership | Operations Management | Supervisory Skills | Workflow Coordination

Training & Development | Strategic Planning | Critical Thinking | Interpersonal Communication

Conflict Resolution | Decision-Making | Time Management | Organization

Motivated, hardworking leader with over 15 years of dynamic experience. Driven management expert that takes pride in daily achievements. Skilled in in tackling leadership roles of increased responsibility to garner success. Serve to benefit an organization in making all decisions, focused always on customer satisfaction. Adept in fostering and sustaining a productive yet positive working environment for all colleagues and supervised personnel. Adept in developing and sustaining successful relationships with personnel, management and stakeholders at all levels. Call on example-based leadership practices to transfer friendliness present on the job on to the customers to ensure a first-class experience for each. Versatile and adaptable, able to excel in challenging, deadline-driven settings. Seeking a Director or CEO-level Service or Operations Management opportunity that will allow for ongoing advancement.

  Guide, mentor and supervise a capable, confident team comprised of 13 Technicians and six Service Writers

  Collaborate as a team to ensure a seamless repair business that consistently achieves profit

  Ensure quality control in overseeing all unit repairs; call on excellent troubleshooting competencies to handle any issues that arise and affect daily functions

  Proved crucial in restructuring the Service Department from accruing $20K a month in losses to clearing a monthly profit of $50K

  Effectively established, developed, mentored and managed a dedicated team, with direct supervision responsibilities for a team of 16 employees

  Generated an ongoing flow of productivity as it related to repairs within the customer and internal units; adhered stringently to high standards for customer service at all times

  Directed hiring functions including the recruitment, selection and training of new hires; also led payroll processing duties for all staff

  Inspected completed units to guarantee top-notch completion of work across each

  Carefully monitored the P&L and took full responsibility; maintained related reports as needed

  Leveraged sound organizational know-how to schedule customer units and assign corresponding work orders to staff

  Oversaw a qualified and trusted team of 17 supervisees; handled scheduling team-wide and trained all staff members on the importance of customer service delivery

  Also handled employee evaluations, all hiring practices, salary adjustments and time adjustments as well

  Managed payroll, billing, payment processing and P&L, among other fiscal duties

  Completed ASE Certification in Inventory Control; located parts and replenished stock as needed

  Produced detailed, thorough weekly and monthly reports as directed for corporate review

  Resolved all noted customer concerns in a complete, timely fashion using needs assessment best practices

  Commenced working relationship with the company as an Assistant Manager and earned Service Manager promotion due to hard work and diligence

Continued

  Served as a Shop Foreman and fulfilled dispatcher duties as well; operated in both supervisory and advisory capacity to deliver consistent, trusted leadership to less-experienced personnel

  Participated in daily duties such as coaching and leading a highly qualified team of seven Technicians; included scheduling work and assigning specific tasks to each Technician

  Sharpened documentation capabilities by completing reporting duties as requested by management team members

  Engaged in service writing with the utmost in precision

  Led a team of Technicians in delivering quality customer service to the best of their respective abilities

  Supervised employees in working across all categories of equipment repairs such as hydraulics, pneumatic, electrical, welding, fabricating, basic machining, reel and bed knife grinding, as well as pump repair

  As stock levels ran low or itexxxxxx not stocked were needed, ordered all supplies and parts necessary in order to wholly complete repairs maintain machinery

  Handled staff scheduling and performance assessments, which included discussing each individual s strengths and areas for improvement

  Headed building repairs including carpentry; assess the quality of all work and ensured smooth running across all machine units

  Maintained and repaired the following: John Deer 310 backhoe, Club Car and E-Z GO golf carts, Toro 4700 60hp Rough Mower, Jacobson 50 HP lf3800 Fairway Mowers and Jacobson GO IV Greens Mowers

  Also worked on Toro 3050 mowers, John Deer Gator, GMC 5-ton Dump, Toro Fertilizer Sprayer, Bandit Industrial Brush Chipper, Industrial Generator, Shop Compressor Weed Eaters and Cut-Off saws

  Worked in a Security role in 2006 before being swiftly promoted; completed minor maintenance, as well as building and perimeter security including patient watch processes

Also owned and operated two successful businesses in Arizona from 2001 2003 and an

excavation operation in Canada from 1982 1986

Courses, Industrial Maintenance, Niagara College

121 Joe Smith Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of demonstrated managerial expertise in diverse roles including supervisory and business ownership capacities. I am skilled in working under pressure to surpass both employer and client expectations.

  As a professional, I am an expert in numerous key areas including scheduling, reporting, hiring, payroll, revenue generation and service delivery.

  At all times, I am dedicated to delivering to customers a best-in-class experience that meets or, hopefully, surpasses their expectations for customer care excellence.

  I am comfortable in achieving greatness, both as a collaborative team member and independent leader. I interact well with individuals and groups at all levels through leveraging my interpersonal skills.

  Outside of my career background, I completed Industrial Maintenance courses at Niagara College. I am a continuing learner at heart, willing to master emerging processes and new, innovative forxxxxxx of technology.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

121 Joe Smith Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy