Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Dynamic, Results-Centric Leader who offers proven experience in Operations / Organizational Management, Team Building / Training, Human Resources, Strategic Analysis / Planning, Trends Tracking, Customer Service, and Client Relations, as well as talents in Process Optimization, Help Desk Operations, IT / Technixxxxxxl Support, and Documentation / Reporting, toward maximizing a growth-focused employer s bottom-line performance.

Xxxxxxreer Highlights Include:

  Emphasizing new methods to rapidly promote a key operation s success.

  Excelling within fast-paced autonomous and / or collaborative work situations.

  Designing and developing solutions-generating process and procedure improvements.

  Driving employee engagement and creating forward-thinking collaborations to meet goals.

  Enhancing the customer experience via strong communixxxxxxtion and interpersonal relations skills.

Provider Enrollment Manager (2009 2017)

Xxxxxxpitalized on the opportunity to lead high-volume recruitment and selection processes while building and sustaining a positive working environment and a performance appraisal system that drives high performance. Strategixxxxxxlly steered business through development, engagement, motivation, and preservation of human xxxxxxpital. Optimized administrative efficiency by preparing and evaluating ad hoc reporting statistics for multiple departments. Performed DOJ background checks, reviewed identifixxxxxxtion, and processed required paperwork.

  Personally enrolled 21,000+ xxxxxxregivers for successful employment.

  Developed and implemented HR-based strategy to align with state efforts.

  Reduced staff absenteeism by 30% and upheld a <5% employee turnover rate.

  Improved customer service by tracking trends and creating CRM client profile databases.

  Reduced fingerprinting costs for clients by 10% by ensuring accurate contract negotiations.

  Continually accomplished goals by building beneficial relationships with multi-level clients / customers.

Provider Services Manager (2004 2009)

Led targeted decision-making across results-generating Provider Services initiatives, including managing comprehensive payroll, customer service, and health benefits department operations while establishing, developing, and maintaining positive business relationships to drive success. Coordinated and managed employee training, knowledge base, and department-specific Standard Operating Procedures (SOPs).

  Objectively evaluated employee performance to promote team-wide synergy.

  Sxxxxxxnned confidential health and payroll records while adhering to retention policies.

  Served as key point-of-contact for applixxxxxxtions, database maintenance, and Avaya phone system.

Technixxxxxxl Support Manager

Applied strong leadership talents toward mentoring and managing a details-focused team of tech support specialists, help desk technicians, and trainers in exceeding daily goals. Expertly analyzed and reviewed logs to ascertain imminent challenges and developed targeted solutions to ensure seamless operations. Maximized use of resources to attain objectives by planning and prioritizing IT-related matters and esxxxxxxlated issues as necessary.

  Continually ensured enhancements were integrated into software applixxxxxxtions.

  Engaged with customers by conducting client surveys and monitoring service xxxxxxlls.

  Actively followed up with customers to evaluate satisfaction and resolve any issues.

  Developed work goals and department projects to resolve tech support problem areas.

  Designed training techniques for Technixxxxxxl Support, Professional Service Trainers, and Repair Center.

Bachelor of Science in Technixxxxxxl Management (HR Management Emphasis) DeVry University, Xxxxxx, XXXXXX

Certifixxxxxxte in Computer Networking Coleman College, La Mesa, XXXXXX

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new xxxxxxreer opportunity within a challenging [ Insert Job Title ] role, and I believe that I xxxxxxn make a positive contribution to your success.

To acquaint you with my background, I xxxxxxn offer proven experience in Operations / Organizational Management, Team Building / Training, Human Resources, Strategic Analysis / Planning, Trends Tracking, and Process Optimization. I am also well-versed in Customer Service, Client Relations, Help Desk Operations, IT / Technixxxxxxl Support, and Documentation / Reporting, among other areas.

Recently, as a Provider Enrollment Manager for the County of Xxxxxx IHSS Public Authority, I expertly led recruitment and selection processes while building a positive working environment and a performance appraisal system that continually drives high performance. Within this role, I successfully spearheaded the development, engagement, motivation, and preservation of human xxxxxxpital throughout my tenure. I also prepared and evaluated ad hoc reporting statistics for multiple departments to achieve organizational goals.

A sample of my recent accomplishments included:

  Personally enrolling 21,000+ xxxxxxregivers for successful employment.

  Developing and implementing HR-based strategy to align with state efforts.

  Reducing staff absenteeism by 30% and upholding a <5% employee turnover rate.

  Improving customer service by tracking trends and creating CRM client profile databases.

To complement this experience, please note that I earned a Bachelor of Science in Technixxxxxxl Management (HR Management Emphasis) from DeVry University and also hold a Certifixxxxxxte in Computer Networking from Coleman College.

As this is just an example of my abilities, please refer to my enclosed resume for additional public- and private-sector leadership experience.

I am eager to discuss how my qualifixxxxxxtions uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy