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Yyyyyy x. yyyyyy

xxxxxx Northrop | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Business Professional

Quality Assurance | Customer Service | Interpersonal Communication | Time Management | Organization

Payments & Bank Deposits | Proofreading | Keyboarding | Xxxxxxcrosoft Office | Email | Internet


Focused, dynaxxxxxxc and energetic professional with a strong educational background rooted in accounting. Seek to utilize expertise in solving problems and making sound decisions. Producer of accurate work within tight deadlines, including the aptitude to manage multiple assignments. Possess computer acumen, including the ability to swiftly learn specific software and database applications. Highly efficient in exceeding deadlines. Handle confidential information with the utmost in integrity. Listen to and resolve customer issues independently but thrive in a team setting as well. Presently in search of a position as an entry-level Accounting Clerk.


Professional Synopsis

ZeroChaos | ValuTrak Team Member, AT&T Advertising Solutions 2012

  Gained and processed call tracking phone contacts and Uniform Resource Locator for Yellow Page advertisements via the use of vendor sites

  Operated office equipment and database systems; maintained all programs and items as needed

  Worked diligently each day to complete time-sensitive orders with detail and precision

  Served as an effective intermediary between customers, vendors and AT&T/YP Holdings departments

  Matched purchase orders with corresponding invoices and recorded data that resulted from each pairing


Quality Analyst, AT&T Advertising Solutions 2003 2012

  Proofread, entered and ran daily data reports for review by colleagues and supervisors

  Sorted, scanned and indexed documents into a Document Imaging System for safekeeping purposes

  Collaborated as a member of the AMDOC (IT Company) Team to create software that allowed for AT&T personnel to perform their jobs with ease and accuracy, so as to bolster Yellow Pages revenue

  Facilitated staff training for AT&T employees to educate each on the new Common Suites System(CSS) and Pay Per Call (PPC) Program; monitored their progress closely post-training as well

  Proved crucial in the development of job duties and workflow management

  Assessed files and other documentation to procure content used to reply to requests subxxxxxxtted by management or customers; transxxxxxxtted all information obtained through investigatory processes


Meijer | Cashier/Service Coordinator 1995 2004

  Warmly welcomed customers in friendly manner and assisted them with the utmost in efficiency

  Accurately handled payment transactions via cash, checks and credit cards

  Assigned daily tasks to Cashiers and Baggers including break and lunch periods

  Trained new Cashiers on pertinent guidelines, procedures and position-specific best practices

  Skillfully handled customer inquiries and diffused customer concerns as each arose in a personalized manner


Education & Credentials


Associate of Applied Science, Accounting, Schoolcraft College (2017)

Certificate, Accounting for Small Business Skills, Schoolcraft College (2017)

Relevant Courses


Principles of Accounting, Spreadsheet App/Excel, Communication, Cost Accounting, Business Mathematics, Human Relations, Federal and Xxxxxx Taxation, Business Law, Software Application,

QuickBooks, Business English, Payroll Accounting

Yyyyyy x. yyyyyy

xxxxxx Northrop | Xxxxxx, Xxxxxx xxxxxx xxx-xxx-xxxx |



March 19, 2018



Contact Name

Company Name


City/State/Zip Code



Dear _____________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynaxxxxxxc results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.



Yyyyyy x. yyyyyy

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