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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Summary of Qualifications


  Seasoned IT professional with a strong background maintaining and programming Avaya IP Office VoIP telephony systems across three office locations.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Experience managing servers and networks, including Siebel (Oracle) systems.

  Outstanding troubleshooter, with experience fixing software and hardware problems.

  Built and maintained relationships with vendors to secure IT equipment at favorable prices.

Professional Experience


Unishippers Global Logistics May 2001-Present

System Administrator (Oct. 2011-Present)

  Showcase strong leadership skills while maintaining and programming Avaya IP Office VoIP telephony systems across three office locations.

  Identify and resolve problems with software or hardware and implement favorable solutions.

  Configure and maintain Microsoft 2003, 2008 and 2012 servers and Microsoft Windows Desktop systems.

  Support development, testing, production and disaster recovery systems of servers and applications.

  Maintain the company email system, including adding user access within Microsoft Active Directory.

  Handle Siebel (Oracle) Partner Manager configuration as well as user changes.

  Maximize use of VMware for cloud and virtualization software and services.

  Ensure that printers are configured and well-maintained, and also oversee printing-related supplies.

  Use ESET software to perform updates and prevent attacks to systems or networks.


IT Administrator (Feb. 2005-Oct. 2011)

  Managed administration of the Avaya Merlin Legend telephone system.

  Maintained and configure Siebel Partner Manager for all franchisees.

  Provided valuable, hands-on support to franchisees with software, hardware or email problems, including troubleshooting browser functions for Siebel.


Technical Support Specialist (May 2001-Feb. 2005)

  Displayed strong problem solving skills for franchisees while troubleshooting issues with software that supported billing, reporting and account tracking of their customers.

  Enabled each franchisee to import shipment files into their own database.



Technical Support Specialist, NEC/Packard Bell Jan. 1995-May 2001

  Identified and resolved hardware and software issues over the telephone in a timely and efficient manner.

Education, Training and Certificates


Associates Degree, Electro-Mechanical Drafting, National Education Center; earned 1991


  A+ Certified


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