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IT Management Executive
Technology Procurement ~ LAN/WAN Applications ~ Vendor Management ~ Project Coordination
Data Centers ~ Disaster Recovery & Business Continuity Planning ~ Operations ~ Improvements
Hands-on IT Professional offering demonstrated strengths in analyzing, establishing and directing strategies, policies and procedures to build and lead top-performing technology departments.
Offer solid experience in infrastructure management, information security, data center operations, network administration, upgrades, software development, technical support, and providing technical training and instruction.
Well-versed in continuous improvement, vendor relations, performance tuning, and leading unified teams in achieving project goals according to fiscal, timeline and quality criteria.
Skilled at creating and applying disaster recovery strategies and contingency plans to defend business-critical information systems.
Adept at workflow documentation, staff training & leadership, and standardizing procedures and best practices to eliminate unproductive processes.
- Able to seamlessly collaborate with all levels of management, peers, customers and technical specialists.
- Effective at managing and smoothly aligning both internal and external resources to achieve both enterprise and client objectives.
Capitalize on emerging and cutting-edge technologies to formulate operational strategies which support and amplify company growth.
Possess advanced knowledge of NT operating systems, LANs, WANs, and system monitoring tools.
Princeton Police Department, Princeton, TX, 2005 to 2016
Police Lieutenant / Division Commander
Leveraged substantial managerial background toward assigning and supervising law enforcement staff throughout field operations, investigations, crime prevention, and community relations.
Devised work schedules, coordinated training, and held accountability for fleet management.
Credentials include: Master-Certified TX Peace Officer, Advanced Instructor Certification, Intoxilizer Certified, Mental Health Officer Certification, Firearms Instructor, Taser Instructor, and Certified Tactical Police Sniper.
Successfully graduated from Leadership Command College and FBI Command College.
Pilgrim s Pride Corporation, Rockwall, TX, 2003 to 2006
Enterprise Infrastructure Manager / IT Security
Spearheaded full-scope technology operations across multiple data centers including disaster recovery planning, business continuity plans and procedures, senior-level support, training, and information security.
Applied dynamic leadership talents toward coordinating, motivating, mentoring, and directing onsite and remote technical staff.
Controlled $12M+ technology budget and prudently authorized technology purchases for corporation.
Pioneered corporate-wide technology change control system to achieve standardization and consistency enterprise-wide.
Concur Technologies, Redmond, WA, 2002 to 2003
Senior Director of Technology
Governed all corporate technology encompassing ASP infrastructure, servers, TCP/IP protocols, and WAN/LAN across eight global data centers requiring continuous uptime.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Extensively supported technical operations in a hands-on capacity, while strategically liaising with executive team regarding existing and future technological needs.
Trained, coached, mentored, and evaluated high-performing data center personnel.
Administered $6M+ in IT and ASP budgets, negotiated data center contracts, and determined staffing needs.
Compiled in-depth disaster recovery and business continuity plans for Corporate and ASP Operations.
Established several data centers and NOC/Command Centers to facilitate 7x24 monitoring.
Walt Disney Internet Group (Walt Disney Corp.), Seattle, WA, 2000 to 2001
Senior Operations Manager
Headed all technical operations for ABCnews.com including disaster recovery planning, staffing, employee training, performance management, and vendor relations.
Masterminded strategy for effectively broadcasting Year 2000 Elections.
Planned and oversaw upgrades which drastically improved site reliability by 100%+.
Joined forces with engineering department to steer software improvements and regularly interfaced with executive staff to optimize technological performance, security, stability, and scalability.
Apex Learning, Inc., Bellevue, WA, 1999 to 2000
Manager of Operations and MIS
Established and directed the complete spectrum of MIS and Operations divisions including hiring/staffing, training, policy and procedure development, budgeting, 24/7 helpdesk operations, and technology purchases.
Devised and launched data center to efficiently support both corporate and internet operations.
Fox Communications Corp., Bellevue, WA, 1997 to 1999
Vice President, Internet Operations
Independently managed NOC and MIS departments including staffing, fiscal accountability, strategic planning, and business growth.
Shaped and proactively executed technology strategy to penetrate eCommerce market.
Negotiated and administered profitable contracts with major corporations such as Microsoft and Verio.
Founded an Intranet helpdesk system and extensively worked with NT, Back Office, Radius, SMTP and NNTP software and servers.
Instituted a 24/7 secure, co-location facility and led the development of several lights out NOCs.
ProStar Plus Internet (acquired by Fox Communications), Auburn, WA, 1989 to 1997
President / CEO
Championed efforts to steadily evolve ISP from a fledgling start-up to having 25,000+ customers.
Resourcefully opened retail store to offer computer sales and individualized training.
Formalized policies and procedures for quality assurance, documentation, staffing, vendor relations, and technical support.
Orchestrated design, development, testing and final production of several software products for the online services industry.
Invented first nationwide profitable Bulletin Board System (BBS) to allow users to connect to the system using a terminal program.
Provided business and technical consulting to other start-up companies in the online industry.
Microsoft Corp., Redmond, WA, 1994 to 1996
System Operations Manager
Played an integral role in developing, promoting and operating The Microsoft Network (MSN), and traveled worldwide to foster relationships with large corporations wanting to offer content on MSN.
Recruited and hired independent MSN contractors, and managed onsite team of seven.
Additional experience includes role as a Police Officer with Auburn Police Department, Costa Mesa Police Department, and Irvine Police Department.
Sam Houston University, Huntsville, TX
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