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Driven, focused, and hard-working Strategic Leader with a background in overseeing daily operations within fast-paced environments throughout a variety of industries. Experienced in managing full-cycle product management tasks, implementing/developing innovative operational strategies, performing complex analysis, and leading cross-functional project teams. Highly adept in improving organizational productivity in addition to maintaining strong communication with clients, vendors, co-workers, and members of executive management.
Operations Management Project Management Training / Development Policy Development
Process Automation/Improvement Agile/Scrum Methodologies Team Leadership
Application Design/Development Banking Industry Applications Customer Service & Retention
Successfully delivered over 25 technical projects on time and within strict budget constraints in addition to overseeing initiatives valued at over $11 million
Instrumental in the identification and correction of a revenue leakage in manual wire payments which resulted in obtaining in $500 thousand in bank revenue
Experienced in working with several technical tools which have included AngularJS, Rest Service APIs, Spring, Hibernate, Cloud, Big Data, and Portal Gateway
Demonstrated leadership acumen which has included leading the establishment of a Project Management Center of Excellence with Standard and Poor s
Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Oversee an agency within the corporate trust division which is tasked with processing over 500,000 transactions which total over $3 trillion dollars annually
Utilize superior project management acumen to manage service level agreements, analyze operational incidents, reduce operational risk, and implement long-term strategies
Supervise a team of 80 team members which includes providing individualized coaching/guidance in addition to diffusing escalated employee relations issues
Led the design and implementation of processing, automation, systems rationalization, revenue growth, risk reduction, and strategic architecture applications which reduced operational costs and increased efficiency
Coordinate the completion of detailed budgeting/forecasting, oversaw $8 million in initiatives, and achieved a capital/expense ratio of 50%
Instrumental in achieving over $1 million annually in TCO savings in addition to consistently improving client satisfaction through the expansion of current application features
Coordinated program management functions within a successful banking organization which includes overseeing a $10 million Ness financial services practice which held over 150 resources in the US and India
Oversaw programs related to S&P ratings and McGraw-Hill Financials which included data services, recovery, CreditEstimates, RPM Support, Pega Projects, and RPM
Directed the defining and management of program governance/compliance tasks which included reviewing results, analyzing data, and refining business strategy based on results
Instrumental in reviewing and correcting failing projects which included the development of a web-based credit estimates applications along with the delivery of a credit pro product
Maintained a keen knowledge of Agile methodologies which resulted in obtaining exceptional cost savings and an improvement in project productivity
Managed complex projects within the organization which included leading a 5-member team in the development of a web-based billing solution
Defined project scope, budget, and timelines along with identifying customer requirements and diffusing escalated project related issues
Additional Experience Includes: Technical Lead, State Farm Insurance, 1999-2003
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical project management roles with experience in leading large-scale application development projects, overseeing change related initiatives, and coaching others on lean methodology techniques. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service and/or operational issues.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Post-Graduate Diploma in Software Application Engineering.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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