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Yyyyyy x. yyyyyy
311 West 24th St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● 917-822-2967 ● email@example.com
Requirements Gathering ~ Best Practices ~ Training ~ Business Intelligence Tools
Client Relations ~ Six Sigma ~ SDLC ~ Documentation ~ System Testing & Support
Solid background in IT and business analysis, effectively identifying and translating requirements into practical, robust, and end-to-end solutions.
- Excel at steering projects and initiatives to maximize use of resources, boost productivity, control costs, and attain performance benchmarks.
Adept at RFI generation, vendor evaluation and selection, team-building, training, metrics tracking and reporting, workflow optimization, and standardizing procedures to eliminate unproductive processes.
- Exhibit dynamic communication skills toward effectively liaising between management and internal/external stakeholders in support of achieving or surpassing corporate objectives.
Able to institute strategies which support organizational growth and capitalize on emerging technologies.
Constantly focus on optimizing system performance, reliability, security, and compliance.
Bilingual (Russian & English) with outstanding communication, critical thinking, and leadership skills.
Affinity Health Plan, February 2017 Present
Business Systems Analyst (Contractor)
Determine user needs and prepare business requirements document (BRD), functional requirement document (FRD), and technical requirement document (TRD).
Leverage technologies and processes spanning SQL Server Analysis Services, OLAP, ETL, Business Objects and SAS to provide cutting-edge solutions which enhance bottom-line performance.
Deliver technical training in database and application solutions, support data warehouse and BI tools, and guide seamless workflow among EPMO, IT Infrastructure & Production Control, IT Operations, key stakeholders, and vendor partners.
Collaboratively prepare unit test plans and testing strategy, and methodically execute testing of programs and applications prior to customer acceptance and approval.
New York Power Authority, Office of Strategy Management, July 2016 February 2017
Business Analyst (Contractor)
Analyzed and established best practices according to Six Sigma methodology and in concert with Process Excellence team to optimize organizational productivity, quality output, and efficiency.
Effectively coordinated benchmarking engagements with an emphasis on data collection and communication between multiple departments and peer organizations.
Actively contributed to devising operational plans and ensuring accuracy and appropriateness of budgets and forecasts.
Defined business requirements for an interactive KPI reporting dashboard capable of tracking metrics on both corporate and business unit level.
Self-employed, February 2012 July 2016
Provided consultative expertise encompassing strategic planning, process improvements, staff development, leadership training, operations, and business development.
Orchestrated highly informative workshops to advance personnel performance and team cohesiveness for clients such as AKO Design Studio, Starpoint Solutions, Make-Meals.com, Metalicious, Stacy Francis/CNBC, and TimeOutNY.
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New York City Health + Hospitals Corporation, December 2008 February 2012
Hired after consulting assignment with Momentum Resource Solutions based on proven performance and contributions.
Conducted data analysis, and selected vendor for enterprise-wide clinical solution to be implemented across 11 hospital Emergency Departments.
Interfaced with Emergency Department stakeholders, development team, project manager, and clinical managers to clarify business requirements and ensure project adhered to scope, quality, and timeline parameters.
Governed end-to-end quality assurance process including user acceptance testing (UAT) and associated documentation.
Documented workflows and procedures in Visio in preparation for new blood bank software deployment, assembled associated user manual for blood bank functions, and provided support following go-live.
AllianceBernstein L.P., October 2006 November 2008
Converted software requirements into BRD templates for multiple projects with demanding deliverable timelines and critical business needs.
Employed sound knowledge of global investment cycles and processes to streamline requirements gathering and implementation phases.
Coordinated UAT of software including creating test cases, managing testing environments, and compiling testing schedules for multiple user groups.
Fostered, nurtured, and maintained unified relationships with key stakeholders, devised training materials, and consistently monitored project alignment with budget and timeline criteria.
Instrumental in business process reengineering and automation processes which decreased manual redundancy and required resources.
Effectively communicated with project stakeholders on both business and IT sides and obtained milestone sign-offs.
Enterprise Solution Providers for Credit Suisse, March 2006 October 2006
Senior Business Analyst (Consultant)
Systematically analyzed existing business processes and systems to explore, identify, and plan high-impact solutions and organizational improvements.
Determined operational procedures, created process flow diagrams, and led efforts to develop documentation such as user interface, business logic, and data layers.
Provided advanced analytical support throughout SDLC from requirements and design phases to implementation and testing.
Computer Software Specialist II, New York City Housing Authority, November 2000 June 2005
Support Administrator, Church Pension Group, October 1999 November 2000
Manager / Application Support, HemOnCare, P.C., October 1996 October 1999
Bachelor of Arts in Sociology, Brooklyn College, 2005
Certified in ITIL Foundations
Microsoft Project; Microsoft Office Suite (Visio, PowerPoint, Outlook, Word, Excel); Mind Map Manager, Tableau; Ariba; Remedy; Adobe Suite (Acrobat, PageMaker, Illustrator, InDesign), Visual Basic, RapidSQL, SQL Server, Movaris, WordPerfect, SupportMagic, HP Quality Center
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