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Yyyyyy x. yyyyyy

- 7730 Plum Creek Ln.Ÿ Cottonwood Heights, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


QA /Operations Management

Qualifications Profile


    Self-assured, dynamic achievement driven, market-driven management professional in sales, quality control, and business operations with more than 11 years in the healthcare and telecommunications industries.

-    Strong passion for delivering total quality management in both front- and back-office operations that consistently drive a satisfying customer experience.

-    Detail-oriented, analytical and methodical with critical thinking to resolve QA and process issues even under stress.

    Excellent people management and interpersonal communication skills that inspire confidence while steering workforce diversity into a cohesive team in attaining shared commitments.


Key Expertise

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Total Quality Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Procedures & Standards Development & Execxxxxxxion

    Policies & Regulatory Compliance (i.e. FDA, GMP, Food Sanitation, Safety, etc.)

    Project Management

    Laboratory Operations Management


    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Oxxxxxxlook)


Professional Experience


Discover Financial Services, Operational Control /Quality Manager Nov 2013 Present

    Develop and execxxxxxxe plans and programs that create a higher level of operational quality in 5 unique production areas and across 12 production teams, establishing process controls that reduce risks of non-compliance.

    Provide regular reports on the operational control effectiveness evaluations.

    Monitor and report Kaizen events for process improvements, managing and reporting on LEAN projects, risk mitigation plans, business continuity, and employee engagement levels.


Forever Health, Director of Operations Jun 2012 May 2013

    Collaborated with investors, the CEO, and business owners to promote business growth.

    Served as Regulatory Compliance Officer to ensure compliance with QA standards prior to marketing dietary supplement products, and taking ownership of sales with active oversight in building business networks with doctors and healthcare professionals.

    Assisted in organizing and operationalizing a new QA department.

    Oversaw successful project management, serving as a Project Manager and supplementing the Product Specialist in transforming and developing new business opportunities into revenue streams.


Medical Horizons/MedLabs

Quality Department Manager Jul 2010 Oct 2012

    Managed and developed 3 divisions of the Quality department and the manufacturing department, ensuring in-process QA and meeting production specifications for safe and high quality products.

    Evaluated and approved standard operating procedures and process controls for lab, manufacturing, and quality departments, participating in company directional meetings, and auditing vendors.

Lab Director Jan 2010 Oct 2012

    Oversaw the construction of a new laboratory division of the Quality Department, designing and specifying lab equipment, approving lab standards and SOPs, and establishing best-of-breed business practices.

    Provided HR support in staff recruitment, career development, and supervision that operationalized the lab to deliver expected oxxxxxxcomes.

Quality Assurance/Quality Control Manager Aug 2009 July 2010

    Managed QA operations and trained QC personnel, leading the team in investigating and addressing non-compliance production instances, and certifying safety and quality of all products prior to marketing.

    Developed and implemented new or enhanced operating procedures to comply with GMP standards.

Document Control Specialist/ Quality Control Technician Jan 2009 Aug 2010

    Evaluated new roles for the department in response to changes in business and market needs, developed job specifications accordingly, hiring, and developing new hires for new positions.

    Developed and execxxxxxxed standard operating procedures, and monitoring and approving change requests.

    Catalogued and sent product samples for testing.




Yyyyyy x. yyyyyy

- 7730 Plum Creek Ln.Ÿ Cottonwood Heights, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Medical Horizons/MedLabs (continued)

Quality Assurance Technician May 2008 Jan 2009

    Developed and implement QA metrics that enabled the department to response to changing FDA regulations.

    Verified production processes to ensure completion of projects on time, within budgets, and complying with product specifications, pulling raw materials, in-process, and finished goods samples for testing and QA compliance.

    Applied learnings in FDA-GMP in developing production quality standards and processes.

Production Technician Aug 2004 May 2008

    Worked on the night shift, manning the production line to process products from start to finish, using customer information and order specifications to complete the daily tasks.



Assistant Retail Sales Manager Aug 2006 May 2008

Sales Representative Feb 2005 Aug 2006


Education & Credentials



    M.B.A.(2013) | B.S. in Business Management (2009)

Professional Training & Certifications

    Lean/Six Sigma, Green Belt | Certified Dietary Supplement Quality Professional

    Completed 2013-UOM, NSFDBA, and Natural Products Alliance

Professional Affiliations

    Member: LDS Mission (2002 2004)

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