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Results-driven Operations Manager with a proven track record of surpassing goals and exceeding expectations.
Skilled in building, training and leading high performance sales teams; focusing heavily on monitoring individual performance and implementing action plans to promote growth.
Dynamic interpersonal communication skills, key to forming positive relationships with upper level management, vendors and staff members.
Well versed in implementing innovative strategies to increase overall efficiency, boost company revenue and retain clients.
Linguistic fluency in English, German, French and Italian.
Training & Development
National / Alamo Rental Cars (Previously Enterprise Rental Cars) 2008-2017
Lead Sales Agent
Demonstrated strong leadership and sales abilities while overseeing daily operations while significantly increasing company revenue.
Managed team of up to 7 members; focused heavily on monitoring and boosting individual performance.
Delivered high quality customer service, key to promoting satisfaction and retention.
Formed positive relationships with a multitude of clients, including corporate and international renters.
Successfully resolved customer issues and promptly answered inquiries.
Developed effective strategies to retain existing contracts.
Consistently met and surpassed sales objectives.
Fulfilled lead role on revamp / acquisition project throughout 4-year transition from Enterprise to National / Alamo.
Boosted sales within the 5th largest airport in the world.
Increased overall efficiency across 12 different Enterprise branch locations.
Utilized strong problem solving and relationship building skills to successfully re-acquire terminated account with a high-profile Cadillac dealership.
Voice Performance Master's Program, The Juilliard School, New York, New York
Bachelor of Arts in Voice Performance, Major GPA: 4.0
University of North Carolina School of the Arts, Winston-Salem, NC; 1989
Dallas Management Trainee, Enterprise Rental Car; 2008
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