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Yyyyyy x. yyyyyy
30 Oliphant St. ￨ Mount Pritchard, NSW 2170 ￨ 0000 xxxxxx xxxx , xxxx , xxxxx 000006 ￨ abc@xyz.com
Objective
Personable and mature law student with customer service experience seeking a challenging role in an administrative capacity at a legal practice.
Summary of Qualifications
More than four years of valuable, hands-on experience communicating effectively with clients.
Excellent listening, verbal communication and interpersonal skills to identify and resolve problems.
Genuine interest and passion for the law and currently studying at the University of Western Sydney.
Quick learner, with excellent time management skills, including prioritizing tasks.
Proficient with Microsoft Office Suite and Adobe Photoshop as well as POS and Revel systems.
Education, Training and Certificates
Bachelor of Law/Bachelor of Criminology, University of Western Sydney; currently enrolled
Graduated Year 12 and Completed Higher School Certificate, Liverpool Girls High School; 2013
Completed Year 10 School Certificate, Liverpool Girls High School; 2011
RSA Course Certificate; Dec. 2013
Barista Course Certificate; Nov. 2010
Work History
Customer Service Specialist, Operation Espresso at Liverpool
Hospital Feb. 2016-Present
Build and maintain positive communications with customers at a high-volume coffee shop.
Collaborate effectively with a diverse team of co-workers to meet or exceed customer expectations.
Gained the trust, confidence and respect of management to train less experienced team members.
Customer Service Specialist, Crema Espresso at Westfield Parramatta Dec. 2013-Feb. 2016
Showcased versatility to perform in a variety of roles, from processing customers orders to helping kitchen staff.
Demonstrated diplomacy and tact to proactively identify and resolve complaints from customers.
Displayed solid organizational and attention to skills to plan for the next business day as well as ordering supplies and processing money forms and cheques for distribution to the main office.
Additional Work/Volunteer Customer Service Experience:
Customer Service Specialist, School Caf 2010-2013
Worked with a team to raise money and awareness of various charities by serving coffee and drinks.
Event Volunteer, Cabramatta Moon Festival Sept. 2012 & Sept. 2013
Communicated well with attendees, including providing directions and leading a survey about their experience.
Customer Service Specialist, Noggi Frozen Yogurt Mar. 201X-Apr. 201X
Provided outstanding service to customers in a dynamic, fast-paced retail environment.
Sales Assistant, Pasticceria Cavallaro at Westfield Liverpool Nov. 2011-Dec. 2011
Collaborated well with a team to process transactions and provide a great guest experience.
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