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Operations Project Management Software & Solution Development

Mentoring & Leadership Collaboration Policy & Procedure Development

         Extensive background in software development, technical architecture and infrastructure, IT operations, application portfolio management, and implementation of cutting-edge enterprise-wide solutions.

         Substantial project management experience with the ability to identify requirements, allocate and coordinate resources, and facilitate flawless delivery within timeline, scope, and budget constraints.

         Excel at interfacing with stakeholders to propel forward-moving efforts and drive continuous improvement.

         Adept at navigating mission-critical projects and leading teams in implementing solutions which advance business growth, productivity, and competitive positioning for major organizations.

         Skilled at strategic planning, vendor management, executive relations, and leveraging appropriate project and delivery methodologies to optimize outcomes.

         Demonstrated strengths in leading teams throughout complete SDLC for large-scale initiatives.

         Skilled at standardizing procedures and best practices to eliminate unproductive processes.

Information Technology Services, Albany, NY, 2017 to Present

Cluster Architect / Shared Services Director / Director of Information Technology Services II

         Function as Chief Application, Solutions & Enterprise Architect for Citizen Services Cluster with critical accountability for architecture decisions across all IT projects.

         Oversee nine government agencies including Department of Motor Vehicles, Workers Compensation Board, Homes & Community Renewal, Department of Environmental Conservation, and Parks & Recreation.

         Concurrently govern technical architecture including server, database, storage, and application/COTS (commercial off the shelf) software.

         Mentor, motivate, and empower senior managers in resource planning to improve request for estimate accuracy and responses to resource conflicts.

         Streamlined infrastructure project by partnering with customer relationship managers and Portfolio Management Office to effectively align architecture roles and processes with customer demands.

         Winner of 2017 Best of NY - Outstanding Customer Service award for exemplary performance.

Information Technology Services, Albany, 2010 to 2017

Cluster Architect / Shared Services Director / Assistant Director of IT Services I

         Helmed architecture direction and development for all IT projects associated with Citizen Services Cluster comprising nine government agencies.

         Directed collaborative teams in enterprise information management, enterprise content management, service business/integration services, and quality assurance functional areas.

         Collaboratively assembled Cluster Architecture Review Board (CARB) and led CARB in evaluating 220+ project-driven system proposals and detailed designs.

         Formed organizational plan for Shared Services including Platform and Service teams.

         Provided critical leadership during legacy datacenter incidents including major crash by marshalling SMEs, Shared Services experts, and infrastructure teams to unify and expedite recovery efforts.

         Presented with 2016 Leadership Award for excellence in Information Technology Services

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Department of Motor Vehicles, Albany, NY, 2001 to 2010

Director, Applications Development / Director, Distributed Applications / Chief of Data Processing Services

         Commanded 150 personnel in all aspects of IT operations with an emphasis on developing new solutions and maintaining portfolio of more than 300 applications requiring executive-level engagement across all lines of business.

         Served as integral member of several strategic and tactical planning teams in close partnership with senior-level leadership.

         Cooperated with Data Center Director to research, acquire, and implement cutting-edge technology.

         Established agency s first architecture practice and created policies for architecture and governance.

         Created and led DMV first IT Architecture Review Team which established governance over projects as well as use of legacy and Service-Oriented Architecture (SOA).

         Recipient of Workforce Champions Award for outstanding contributions and performance.

Department of Motor Vehicles, Albany, NY, 1998 to 2001

Manager of Distributed Web Applications / Manager of Data Processing Services

         Trained, mentored, evaluated, and directed DMV s client/server and web development teams.

         Masterminded DMV s first eCommerce system (eDMV) and led implementation of DMV's first credit card processing systems for both POS and web.

         Designed, developed and launched DMV's first mobile license examination system including handheld development, mobile device management, data synchronization, and web back-end processing.

         Shepherded development teams for Y2K remediation efforts associated with client server and mainframe applications.

Department of Motor Vehicles, Albany, NY, 1990 to 1998

Sr. Developer Client Server Applications / Associate Computer Programmer Analyst

         Supervised client/server development unit and built new Windows programming unit in predominantly mainframe shop.

         Co-led development of DMV's 4^th generation point-of-sale application still in use as core DMV processing in over 120 field offices.

         Pioneered DMV Windows application to facilitate near real-time data synchronization between VSAM and SQL Server.

Master of Science, Computer Science

Union College, Schenectady, NY

Bachelor of Business Administration, Management Information Systems

Pace University, NYC

Oracle Service Cloud, Microsoft SQL Server, ASP, ColdFusion, HTML, Windows, C, C#/VB.Net, PowerBuilder, SAP Business Objects, Crystal Reports, Web Intelligence, Tableau, OBIEE, Report2Web, Harvest, TFS, Git, HP Quality Center, Siebel CRM, IIS, z/OS, IBM BAL, COBOL, JCL, CICS, VSAM, DB2, Shadow z/Services, SmartTest, Actional API Gateway, Pluralsight, Lynda, Microsoft Office, DevOps, Docker, Jenkins, ServiceNow

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DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in an executive-level IT management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to strong academic credentials, I bring to you a substantial background in IT solution development, significant experience in full-scope project management, and well-developed expertise in business analysis, architecture development, and steering efficient and budget-compliant implementations and enhancements. I m able to capitalize on advanced technologies to propel company growth and competitive positioning, and am highly regarded for my polished managerial expertise. My extensive experience with major government agencies such as the DMV will also prove to be a considerable asset to your company. To complement these qualifications, I offer an excellent blend of strategic planning, system analysis, staff training, and process automation skills.

As an influential addition to your leadership team, you will find that I am remarkably positioned to guide (INSERT NAME OF COMPANY) in not only attaining, but exceeding its goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

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