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Yyyyyy x. yyyyyy
San Diego, CA
92127
abc@xyz.com
Insurance Industry Specialist
Claims Handling/Adjusting ~ Administrative Operations ~ Customer Service
Profile
Successful Claims Adjuster and customer-focused, service-oriented professional offering over 20 years experience in property insurance and restoration sectors
- Associate in Claims (AIC) Designation
- Track record of rapid progression in insurance industry, with specialization in claims handling/adjusting
- Achieved and maintained high closing ratio for numerous consecutive years
Comprehensive knowledge of claim handling principles, property loss adjusting and liability claim practices and industry standards backed by extensive background in business operations spanning customer service, sales and marketing through office administration and staff training
Effectively establish and maintain dynamic relationships with customers, agents, adjusters, property managers, and estimators
Excel in prioritizing, organizing and managing projects/workflow to optimize productivity and efficiency in achieving stringent deadlines and aggressive performance goals
Self motivated professional equally effective in leadership, independent and collaborative teamwork capacities; strong work ethic and talent for quickly adapting skills and acquiring new knowledge to thrive in diverse roles and professional environments
Professional Background
Owner/Secretary, Rapid Response Emergency Flood Service-San Diego, CA 2000-Present
Deliver superior customer service and drive business growth through strategic sales and marketing to maximize revenue performance
Successfully build and maintain productive relationships with key stakeholders ranging from agents and adjusters to property managers and customers
Collaborate with estimators in developing and providing competitive estimates
Steer office operations, including training and supervising staff
Present continuing education classes in both Ethics and Water Damage
Claims Specialist, State Farm Fire and Casualty Company-San Diego, CA 1992-2000
Rapidly promoted from Claim Representative to Senior Claim Representative and subsequently progressed to Claims Specialist in recognition of dynamic performance
Expertly handled, negotiated and settled homeowner claims
Played solid role in building high-performance team by assisting with new hire training
.
Claims Adjuster, Prudential Commercial Insurance-Los Angeles, CA 1990-1992
Launched career investigating, negotiating and settling liability claims; successfully managed workflow to efficiently handle high volume of claims
Concurrently collaborated in training new employees
Education
Bachelor of Arts Degree-English, San Diego State University
Community Involvement
Volunteer, Financial/Administrative/Fundraising, High School Basketball Program
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