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Yyyyyy x. yyyyyy

San Diego, CA 92127
abc@xyz.com

 

Insurance Industry Specialist

 

Claims Handling/Adjusting ~ Administrative Operations ~ Customer Service

 

Profile

 

  Successful Claims Adjuster and customer-focused, service-oriented professional offering over 20 years experience in property insurance and restoration sectors

  • Associate in Claims (AIC) Designation
  • Track record of rapid progression in insurance industry, with specialization in claims handling/adjusting
  • Achieved and maintained high closing ratio for numerous consecutive years

  Comprehensive knowledge of claim handling principles, property loss adjusting and liability claim practices and industry standards backed by extensive background in business operations spanning customer service, sales and marketing through office administration and staff training

  Effectively establish and maintain dynamic relationships with customers, agents, adjusters, property managers, and estimators

  Excel in prioritizing, organizing and managing projects/workflow to optimize productivity and efficiency in achieving stringent deadlines and aggressive performance goals

  Self motivated professional equally effective in leadership, independent and collaborative teamwork capacities; strong work ethic and talent for quickly adapting skills and acquiring new knowledge to thrive in diverse roles and professional environments

 

Professional Background

 

Owner/Secretary, Rapid Response Emergency Flood Service-San Diego, CA 2000-Present

  Deliver superior customer service and drive business growth through strategic sales and marketing to maximize revenue performance

  Successfully build and maintain productive relationships with key stakeholders ranging from agents and adjusters to property managers and customers

  Collaborate with estimators in developing and providing competitive estimates

  Steer office operations, including training and supervising staff

  Present continuing education classes in both Ethics and Water Damage

 

Claims Specialist, State Farm Fire and Casualty Company-San Diego, CA 1992-2000

  Rapidly promoted from Claim Representative to Senior Claim Representative and subsequently progressed to Claims Specialist in recognition of dynamic performance

  Expertly handled, negotiated and settled homeowner claims

  Played solid role in building high-performance team by assisting with new hire training

.

Claims Adjuster, Prudential Commercial Insurance-Los Angeles, CA 1990-1992

  Launched career investigating, negotiating and settling liability claims; successfully managed workflow to efficiently handle high volume of claims

  Concurrently collaborated in training new employees

 

Education

 

Bachelor of Arts Degree-English, San Diego State University

 

Community Involvement

 

Volunteer, Financial/Administrative/Fundraising, High School Basketball Program

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