Dedicated and accomplished administrative support professional with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in overseeing front-end operations, managing internal training operations, overseeing human resource operations, and supervising staff members.

Administrative Support Healthcare Claims Management Staff Scheduling Attention to Detail

Training/Coaching Change Management Regulatory Compliance Microsoft Office Suite

Team Leadership Project Management Strategy Development Process Improvement

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Design and implement innovative standard operating procedures within the department, performed detailed data analysis, and provided guidance to members of executive leadership

  Supervise a team of up to 100 individuals which requires providing both individualized and group training along with successfully diffusing escalated employee relations issues

  Play a lead role in updating ongoing project plans, identifying project requirements/specifications, setting project schedules, and monitoring timelines

  Coordinated customer service operations within a large insurance provider which required supervising a team of up to 65 individuals and mentoring junior team members

  Identified inefficiencies within the department and created processes aimed at improving metrics, supported large-scale operational projects, and acted as a point of contact for project scheduling

  Created detailed slideshows/media tools in order to accurately present project status, provided comprehensive training programs for employees, and consistently evaluated training metrics

  Managed claims related logistics which included examining claim forms, identifying current insurance coverage, and supervising a team of Claims Adjusters

  Reviewed complex claims to ensure validity, identified/reported issues with claims such as overpayments, and managed internal training programs

  Created innovative testing and evaluation procedures, assisted customers with claim related inquiries, and updated client files