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Yyyyyy x. yyyyyy

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Career Profile


Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative situations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service/support. Offer solid leadership abilities with experience in supporting large-scale projects, working within cross-functional teams, and implementing innovative processes.



Masters in Criminal Justice, Concentration in Corrections and Offender Rehabilitation

University of Cincinnati, Cincinnati, OH (May 2017)


Bachelor s Degree, Criminal Justice, Concentration in Corrections, Simpson College, Indianola, IA

Key Competencies


Customer Service/Support Oral/Written Communication Adult Education/Training Attention to Detail

Microsoft Office Suite Complex Problem Solving Vendor Management Safety Management

Standard Operating Procedures Team Leadership Strategy Development Staff Management


Professional Experience

Iowa Department of Corrections, Mitchellville, IA December 2013-Present

Corrections Officer

  Direct day to day operations within a high-stress environment with a focus on increasing productivity and efficiency levels in addition to promoting offender compliance

  Maintain an expert level knowledge of standard operating procedures, conduct comprehensive searches, and supervise offender work assignments


Yankee Clipper, Ankeny, IA June 2008-Present


  Utilize superior communication and interpersonal abilities to provide stellar customer service to patrons in addition to successfully diffusing escalated operational situations

  Obtain appropriate identification to verify patrons are legally allowed to drink, obtain food and/or beverage orders, and assist with monitoring inventory


Perry Reid Properties Johnston, IA June 2006-October 2008

Property Manager

  Coordinated all administrative tasks within the organization which included meeting with potential tenants, completing property tours, and explaining leasing terms

  Generated monthly tenancy reports which highlighted rental fees, operating expenses, and financial metrics, investigated and resolved tenant complaints, oversaw maintenance related tasks, and supervised property staff members

Additional Experience Includes: Property Manager, Lincoln Property Company, 2000-2006

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in both administrative and operational support roles with experience in overseeing complex day to day operations, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Criminal Justice with a Concentration in Corrections and Offender Rehabilitation.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy



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