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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative situations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service/support. Offer solid leadership abilities with experience in supporting large-scale projects, working within cross-functional teams, and implementing innovative processes.
Education
Masters in Criminal Justice, Concentration in Corrections and Offender Rehabilitation
University of Cincinnati, Cincinnati, OH (May 2017)
Bachelor s Degree, Criminal Justice, Concentration in Corrections, Simpson College, Indianola, IA
Key Competencies
Customer Service/Support Oral/Written Communication Adult Education/Training Attention to Detail
Microsoft Office Suite Complex Problem Solving Vendor Management Safety Management
Standard Operating Procedures Team Leadership Strategy Development Staff Management
Professional Experience
Iowa Department of Corrections, Mitchellville, IA December 2013-Present
Corrections Officer
Direct day to day operations within a high-stress environment with a focus on increasing productivity and efficiency levels in addition to promoting offender compliance
Maintain an expert level knowledge of standard operating procedures, conduct comprehensive searches, and supervise offender work assignments
Yankee Clipper, Ankeny, IA June 2008-Present
Bartender
Utilize superior communication and interpersonal abilities to provide stellar customer service to patrons in addition to successfully diffusing escalated operational situations
Obtain appropriate identification to verify patrons are legally allowed to drink, obtain food and/or beverage orders, and assist with monitoring inventory
Perry Reid Properties Johnston, IA June 2006-October 2008
Property Manager
Coordinated all administrative tasks within the organization which included meeting with potential tenants, completing property tours, and explaining leasing terms
Generated monthly tenancy reports which highlighted rental fees, operating expenses, and financial metrics, investigated and resolved tenant complaints, oversaw maintenance related tasks, and supervised property staff members
Additional Experience Includes: Property Manager, Lincoln Property Company, 2000-2006
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in both administrative and operational support roles with experience in overseeing complex day to day operations, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Criminal Justice with a Concentration in Corrections and Offender Rehabilitation.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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