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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Seeking to contribute academic background, analytical strengths, and leadership attributes toward launching a career in Public Administration

Account & Program Management ~ Employment Services

Intake & Assessments ~ Client Relations ~ Record-Keeping




      Able to leverage solid knowledge of community resources to assist individuals in accessing available programs, services, and sources of assistance.

      Excel at conducting assessments, creating customized plans, delivering individual coaching and counseling, providing referrals, and report writing.

      Maximize positive outcomes for clients by researching, uncovering, and establishing linkages with suitable community agencies and resources.

      Possess a strong blend of interviewing, interpersonal, prioritization, and listening skills.

      Diligently enforce stringent adherence to ethical, regulatory, and confidentiality policies.

      Adept at planning, coordinating, and managing projects and programs to optimize delivery of quality support to individuals from diverse cultural and economic backgrounds.

         Well-versed in public health, adult education services, and community programming.



Urban Upbound, 2017 to Present

Employment Services Manager

         Formulate business development strategies, coordinate onsite recruitment events, handle event logistics, and ensure job placements are accurately reported and documented.

         Conduct regular staff meetings to ensure unified efforts and information transparency, vital to accomplishing or surpassing aggressive performance targets.

         Analyze business data, prepare regular reports, and delegate staff assignments.

         Administer employee performance evaluations to optimize growth and development, provide constructive feedback, and motivate employees to fuel productivity.

         Within third month in role, championed 70% increase in job placements to lead office location in achieving quota for first time since opening.


NADAP, 2017

Client Services Representative

      Provided intake, assessment, and vocational/education planning for clients referred to CareerCompass, maintained meticulous documentation, and strived to empower clients to increase confidence and self-sufficiency.

      Determined clients interests, strengths, preferences, needs, work history, barriers to employment and living situation, and provided referrals to community resources as appropriate.

      Collaboratively placed program participants in alternative programs such as CareerAdvance and Career Education Services to achieve positive outcomes.

      Motivated, instructed, and coached clients in career exploration, job search techniques, accessing the hidden job market, interviewing skills, resume development, follow-up procedures, and job retention skills.





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Grant Associates, Jamaica, NY, 2014 to 2017

Account Manager/Recruiter

      Consulted local businesses to offer high-quality recruitment services while generating employment opportunities for qualified professionals.

      Created and published available jobs, sourced suitable candidates according to client requirements, conducted applicant interviews, and frequently recruited for high-volume opportunities or positions requiring specialized skill sets.

      Joined forces with community partners, local groups, and other agencies to secure high-caliber candidates and share employment referrals.

      Prepared visually-appealing marketing materials to promote events such as job fairs and career workshops.


Hibu, New York, NY, 2012 to 2014

Media Consultant

      Applied considerable prospecting skills to explore, solicit, qualify, and sign new business according to defined sales goals and targets.

      Delivered outstanding customer service to maintain book of business and meet or exceed quarterly sales objectives.

      Leveraged exemplary communication skills to assemble winning business proposals.

      Used available technologies such as social media and web analytics to orchestrate online marketing efforts and evaluate results.


Staples, New York, NY, 2011 to 2012

Business Services Account Manager

      Drove sales of business services such as copying and printing of corporate promotional products, documentation, and materials.

      Fostered, nurtured, and maintained strong client relationships to maximize repeat business and account retention.

      Formulated convincing sales proposals and proactively attended networking events to identify sources of new business.

      Managed sales territory by tracking and monitoring accounts through


Community Newspaper Group/New York Post, New York, NY, 2009 to 2012

Account Manager

         Delivered advertising services to local organizations by cold calling, attending community events, and persuasively demonstrating solution value and advantages.

         Identified prospects needs, devised sales proposals, practiced diligent follow-up, and maintaining long-term client relationships built on responsiveness and quality.




Master s in Public Administration, College of New Rochelle

Bachelor of Science, Technology, New York City College of Technology


Technology, Macintosh & Windows operating platforms, CRM software, social media





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●















Dear __________________:


I am seeking a challenging [Insert Job Title] role, and am submitting my resume for your review.


I am excited to build a rewarding career with your organization, and can offer cross-functional experience in program administration, business development, account management, advocacy, and strategic planning. I am also well-versed in policy interpretation, proposal writing, contract management, and community networking among other areas.


To complement my professional background, my academic achievements include a Master s degree in Public Administration and a Bachelor s degree in Technology.


Currently, as a Client Services Representative for NADAP s CareerCompass program, I facilitate the complete participation process from initial intake and assessment, to goal setting and program placement. I excel in the human services arena and possess well-developed talents in recruiting, interviewing, and workforce development.


As this is just a sampling of my job history, please refer to the accompanying resume for additional experience. I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an asset to your organization. Thank you for your consideration.






Yyyyyy x. yyyyyy


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