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Respected Customer- and Client-Focused Team Builder Committed to Significantly Improving Key Operations
South Jordan, UT 84009 ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Multi-Level Internal Project Management ￨ Six Sigma ￨ Agile / Scrum ￨ Best Practices
Client Relationship Management ￨ High-Volume Account Management ￨ Process Optimization
Team Building ￨ Training / Development ￨ Work Prioritization ￨ Escalations / Complaint Resolution
New Business Development ￨ Cost-Reducing Initiatives ￨ Software Implementation ￨ Regulatory Compliance
Highly Accomplished, Stellar Service-Certified Leader who makes sound decisions to reflect positively on multi-site operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results with ongoing awareness of cutting-edge technology and industry trends. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decisions-makers, on / offshore teams, and customers, and who leads peers by example and with ethics and integrity to optimize safety, security, quality, and policy initiatives.
Career Highlights Include:
Consistently serving as a key driver of companywide goal achievement.
Exhibiting recognition as a quick study who rapidly picks up new concepts.
Cross-functionally collaborating with peers to deliver high-quality products / services.
Achieving record-breaking customer satisfaction rankings and bottom-line improvements.
Providing hands-on support always willing to go the extra mile to surpass the status quo.
Implementation Manager ￨ Project Consultant
Capitalize on the opportunity to lead forward-thinking oversight of 30+ concurrent low- to high-complexity projects, including setting or resetting client expectations and scope ranging from closing sales to timely utilization.
Coordinate cross-geographically disbursed resource teams in an Agile Scrum environment.
Successfully implement a comprehensive integrated system, and train clients to attain proficiency.
EDI Enrollment Specialist Key Accounts
Strategically steered key account client management within a fast-paced Enrollments Department as the sole contact for high-priority clients regarding insurance carrier protocol / processes, credentialing, and patient billing. Exhibited sharp analytical abilities toward managing client progress using project plans / schedules to meet goals.
Continually demonstrated product knowledge of practice management software.
Recognized multiple times by internal / external clients on delivery of stellar service.
Regional ￨ District Manager
Played a vital role in recruiting, training, mentoring, and managing a top-notch team of 50+ customer service representatives, including continually building and sustaining a synergistic environment of high-quality service and morale-boosting employee performance. Cost-effectively handled site-specific revenue and expense management.
Rapidly advanced to Regional / District Manager role from initial time of hire.
Personally handled recruitment, training, and / or disciplinary action for 50+ staff.
Ensured seamless operational processes by driving efficient troubleshooting and issues resolution.
Undergraduate Studies Utah Valley University, Orem, UT
Stellar Service-Certified (Customer Service Training)
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ GoToMeeting ￨ NetSuite ￨ Types 60+ WPM
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