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Details-Focused Professional Committed to Ethics and Integrity While Exceeding Operational Goals
Quality-Centric Healthcare Lab Manager who makes sound decisions to reflect positively on operations initiatives in alignment with a company s vision, value, and goals. Top Performer who offers a proven record of solutions-centric critical thinking to promote insightful, change-driven results. Six Sigma Black Belt who rises above challenges to improve the bottom line, and independently resolves in-depth issues. Excellent Communicator who develops synergistic relationships with decision-makers, teams, and customers.
Achieving the Brad Jensen Axxxxxxrd for growth in 2015.
Personally generating Lean cost savings to-date of $10+ million.
Demonstrating 11+ years of proven Six Sigma experience and certification.
Emphasizing new methods of team building / coaching while overcoming obstacles.
Enhancing quality while focusing on supply optimization and standardized work processes.
Capitalized on the opportunity to lead operations across 29 laboratories and a team of 13 top-performing in-office phlebotomists in Xxxxxx and Oregon, including directing the build-out of 8 new, state-of-the-art laboratories. Led union contract negotiations while managing large-scale multi-department budgets.
Ensured seamless operations during a 3-week work stoppage (i.e. strike).
Spearheaded integral support of 3 high-volume softxxxxxxre go live efforts.
Proactively leaned out 15 FTEs with zero layoffs and decreased overtime 75%.
Successfully mentored 5 caregivers to transition to growth-focused leadership roles.
Supervisor Outpatient Services (2012 2013)
Led 14 laboratories throughout the Sacramento area, including continually boosting operations productivity and efficiency by streamlining and standardizing comprehensive specimen transport and delivery processes.
Reduced Medicare denials by 25%.
Successfully opened a new Cancer Center lab.
Team Leader ￨ Lab Assistant ￨ Point-of-Care Analyst Transformational Care (1999 2012)
Strategically steered care optimization initiatives within a large-scale healthcare center and network, including managing a solutions-focused team of Emergency Department, Oncology, Labor and Delivery, Hospice, Rural Admissions, Laboratory, and Admissions and Discharge personnel. Implemented key vaccine recordkeeping processes for the State of Nevada concurrent with patient admissions to the postpartum floor.
Reduced comprehensive Medicare denials by 60%.
Decreased overtime 50% and workload for nursing 30%
Increased total cost savings $10+ million in a 1-year period.
Decreased xxxxxxste by redesigning multi-department workflow.
Redesigned admissions process to provide an easy one call system.
Launched the first-ever Troponin critical call criteria in the State of Nevada.
Bachelor of Business Administration (In Progress ￨ Projected June 2018)
Master s Certificate of Applied Program Management (In Progress ￨ Projected August 2017)
Project Management Professional (In Progress)
Crucial Conversations Instructor ￨ Six Sigma Black Belt ￨ Six Sigma Directorship Program Graduate
Microsoft Word ￨ Microsoft Excel ￨ Visio ￨ CareConnect ￨ Skype
Yyyyyy x. yyyyyy
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.
To acquaint you with my background, I can offer proven experience in Healthcare Lab Management, Physician Practice Management, Multi-Site Performance / Process Improvement, Logistics Management, Quality Control, Supply Optimization, and Work Process Standardization. I am also highly skilled in Team Building / Training, Data / Recordkeeping, Union Contract Negotiations, Cost-Reducing Initiatives, Best Practices, Customer Service, and Regulatory Compliance, among other areas.
Recently, as a Manager at PeaceHealth Laboratories, I successfully led operations across 29 laboratories and a team of 13 top-performing in-office phlebotomists in Xxxxxx and Oregon. Within this role, I also expertly directed the build-out of 8 new, state-of-the-art laboratories. Furthermore, I cost-effectively managed union contract negotiations while overseeing large-scale multi-department budgets.
A sample of my accomplishments included:
Ensuring seamless operations during a 3-week work stoppage (i.e. strike).
Spearheading integral support of 3 high-volume softxxxxxxre go live efforts.
Proactively leaning out 15 FTEs with zero layoffs and decreasing overtime 75%.
Successfully mentoring 5 caregivers to transition to growth-focused leadership roles.
Please note that I am pursuing a rigorous Bachelor of Business Administration and Master s Certificate of Applied Program Management from the University of Phoenix. I am also in the process of attaining my Project Management Professional credentials from Villanova University. I am recognized as a Crucial Conversations Instructor and Six Sigma Black Belt, and completed the Six Sigma Directorship Program.
As this is just an example of my abilities, please refer to my enclosed resume for additional supervisory and team leadership experience.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forxxxxxxrd to interviewing with you soon.
Yyyyyy x. yyyyyy
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