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Retail and Service Industry Management Professional, seeking to utilize in-depth, relevant experience and background in a challenging Hospitality Sector assignment
Long-term career background in providing highest levels of customer service and support as well as personnel direction and management; team builder with exceptional interpersonal relationship development skills
Highly skilled in directing multi-site operations, maintaining strict inventory control and accountability, and assuring development of work environment that is positive and supportive of staff retention
Continually monitor and provide intensive and focused training for staff personnel to ensure delivery of exceptional levels of quality products and services to guests
Outstanding capacity for directing and controlling administrative operations including overseeing payroll, assuring adherence to organizational policies/procedures, P&L reporting and staff scheduling; routinely resolve problems/issues, assure proper utilization of all equipment and manage various financial-related responsibilities
Regularly acknowledged by peers as well as management for going above and beyond normal levels of work performance; recognition of excellence resulted in being selected to work with Platinum Level customers; often dealt with work level of 500 customers/day
Responsible for employing students in a Hospitality Management Program including internships; successfully developed employees later selected for management positions
Thompson Hospitality, Petersburg, VA 2005 Present
Skillfully oversee work performance of employees while providing sales and inventory management, and effectively train management personnel regarding unit policies/procedures; develop weekly schedules and manage payroll activities, and often called on to assist with management transitions and to set up other retail locations
Provide insightful problem resolution and train all personnel on the proper use of array of restaurant equipment.
Marriott, Chester, VA 2002 2011
Provided exceptional personal service for guests and offered informed assistance regarding food selection; greeted guests in a timely and friendly manner and continually assured highest levels of food quality, personal service and unit cleanliness.
Maintained currency in knowledge of ingredients and food preparation methods and regularly upsold customers regarding food and beverage choices; served all courses promptly, responded graciously to any inquiries, and ensured regular follow-through with customers to assure a satisfactory dining experience.
Oversaw unit closing activities that included reconciling cash drawer, restocking items, resetting tables and cleaning various pieces of equipment and areas of facility.
Aramark, Richmond, VA 2003 2005
Successfully controlled losses by effectively managing use of stocked items; was responsible for receiving product deliveries and ensuring highest quality.
Professionally interacted with staff personnel and performed daily pre-shift walkthroughs as well as weekly departmental meetings to support organizational efficiencies; also assured proper service levels, including timeliness, within restaurant.
Managed cash receipts and provided assistance to co-workers; also assisted with food preparation and cleaning facilities including removing trash and inspecting to ensure adherence to all cleanliness standards.
IHOP, Mechanicsville, VA 2000 2003
Expertly oversaw staff work performance, scheduled work assignments, conducted pre-shift and weekly departmental meetings to assure organizational efficiencies and was constant presence in restaurant to ensure provision of highest levels of customer service.
Also held responsibilities for training personnel, determining promotions or demotions and, when necessary, terminating employment.
Cracker Barrel, Florence, SC 1997 2000
Developed work assignments and oversaw staff performing food and beverage sales; continually ensured provision of highest customer service while monitoring products for maintenance of company standards as well as compliance with all prevailing regulations regarding food safety.
Utilized strong interpersonal relationship development skills when interacting with customers, regularly greeting each guest and answering any questions while addressing any issues/problems and resolving to customer satisfaction.
Provided excellent training for staff on delivering outstanding food service as well as customer support; additionally was responsible for receiving ordered products and stocking appropriately.
ECPI Online, May 2016-January 2017
Subway Franchisee Training, 2017
Chick-Fil-A Franchisee Training, 2015
Pizza Hut Franchisee Training, 2005
University of North Carolina-Chapel Hill, Chapel Hill, NC
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