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Jennifer Jones
1625 South Pearl St.,
#1 ￨ Xxxxxx, CO
xxxxxx
xxx-xxx-xxxx
￨ abc@xyz.com
Summary of Qualifications
Personable hospitality professional with a proven track record of exceeding guest expectations.
Built and maintained positive communications with customers at multiple fast-paced restaurants as a Server.
Chosen by management to train, mentor and coach employees on sales, operations and guest service practices.
Genuine problem solver that proactively identifies and resolves issues with diplomacy and tact.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Areas of Expertise
> Guest Service > Staff Training > Teamwork/Collaboration
> Problem Solving > Policies & Procedures > Inventory Control
> Staff Scheduling > Food Runner > Loss Prevention
Professional Experience
Server, Merle s of Littleton Restaurant June 2014-Present
Ensure guests have a fun and memorable dining experience at this unique auto-themed restaurant that includes garage-door windows and antique signs and specializes in offering American fare.
Train, mentor and coach team members on best practices of operations, sales and customer service.
Maintain diplomacy and tact to address customer complaints and work to find a favorable solution.
Showcase a proven ability to excel in a fast-paced environment and juggle numerous priorities.
Collaborate effectively with a diverse team of personnel, including kitchen staff.
Focus on performing tasks safely to avoid injury or accidents to guests or team members.
Certified Occupational Therapy Assistant, HealthSouth Rehabilitation Hospital Oct. 2012-May 2014
Displayed stellar people skills to assist an Occupational Therapist providing assistance to patients.
Gained the trust, confidence and respect of colleagues and patients by building and maintaining rapport.
Certified Occupational Therapy Assistant, Developing Connections Outpatient Clinic Sept. 2008-Sept. 2012
Recognized by management, staff and patients for demonstrating exceptional communication skills.
Performed in multiple roles for this organization, serving as Assistant Office Manager from Sept. 2009-Sept. 2012 and Occupational Therapy Technician from Sept. 2008 to Sept. 2010.
Server, Brio Tuscan Grille Sept. 2008-Sept. 2010
Delivered outstanding service to guests at this high-volume Italian restaurant.
Assisted colleagues as needed with providing great service to customers, especially during busy periods.
Server/Trainer/Scheduler, Romano s Macaroni Grill Mar. 2001-Sept. 2006
Completed a variety of vital functions for this chain restaurant offering Italian-American cuisine.
Trained new employees on how to perform their jobs with confidence and competence.
Education and Training
Associate of Applied Science (AAS), Occupational Therapy Assistant,
School; earned May 2010
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