High-achieving, determined Prime and Sub-Prime Operations Manger and Supervisor with years of proven success in the automobile financing sector. Possess vast experience working for start-up, growth and cost-cutting organizations; able to thrive in each type of setting with much success. Excel in leading high-caliber teams with a focus on profit generation best practices. Acknowledged by colleagues and supervisors for innate ability to lead via change while driving teams to bolster levels of efficacy. Passionate about leading special projects and initiatives with fervor and attention to detail. Skilled in managing multiple projects and activities simultaneously. Meet all relevant deadlines and organizational objectives. Seeking a mid-management to senior-level management operations role in the Auto Finance sector; targeting openings that will offer opportunities for career growth.

Loan Processing | Process Improvements | Customer Service | Operations Supervision | Leadership | Cross-Functional Teamwork Customer Service | Time Management | Organization | Dealer Relations | Finance | Audits & Quality Assurance | Interpersonal Skills

Relationship Building | Communication | Problem Solving | Crisis Control | Coaching & Development | Credit Bureau Reporting

IT Infrastructure Services | Cloud Computing | Consulting | Application Solutions | MS Office | AS400 | Fiserv Shaw

         Foster positive, mutually beneficial relationships with external clients to ensure adherence to their respective business needs

         Lead meetings between clients and the Servicing Department to discuss portfolio performance.


         Help clients devise business requirements and test scripts for all assigned projects

         Work with CSC vendors to implement new system applications and functionality

         Deliver useful, comprehensive IT technical support and training for system users

         Aid clients in determining which solutions to use for meeting each of their business needs

         Deliver industry insight to establish opportunities that are complementary to business best practices

         Crafted a successful proposal to
resolve important issue; introduced the process across multiple client portfolios

         Reduced the portfolio conversion period from seven days to four

         Introduced a new direct loan portfolio program for a large national bank, which occurred over the course of 60 days

         Supervised up to four Assistant Vice Presidents and a staff of up to 100 team members across departments

         Managed staffing interdepartmentally to ensure alignment with deliverables 


         Funded all 35 remote branches; handled document imaging, collateral management, payment processing, credit bureau reporting and account maintenance functions 


         Oversaw audit requests including state audits, securitization and warehouse line reviews

         Perfected liens to drive timely perfection and compliance with warehouse facility warrants

         Worked collaboratively with Legal and Compliance Departments to establish and write company policies for all 
processes

         Partnered with Customer Service and Collections personnel to fuel process enhancements to mitigate risks

         Skillfully mentored and motivated team members to manage their performance proactively and with efficacy

         Played a key role in supporting branch network expansion from 6 locations to 35

         Proved instrumental in designing introducing and managing operations for a new Dealer Chargeback Program

         Founded a Dealer Services Support Helpline, a toll-free number intended to help resolve dealer questions, which averaged over 1.2K
calls per month

         Ensured quality of all calls to ensure adherence to company standards

         Collaboratively designed and rolled out new Loan Origination (LOS) and Imaging systems to enable paperless 
funding; migrated all 9K active dealers and established all 36 branches on the new LOS

         Worked cooperatively to design and implement the automation of pre- and post-repossession notices

         Acted as the Vice President of Loan Services and Assistant Vice President of Loan Services
prior to most recent role

         Managed teams of various sizes, with the largest comprised of six Supervisors and a staff of 85-90 team members

         Led Branch Funding, Collateral Lien Perfection, Records Management, Repo Title Processing and Optical Imaging

         Also served as a Business Analyst within the IT Department

         Upheld positive partnerships and consistent communication with branch, sales and dealer teams 


         Checked over quality reviews and audits for discrepancies and discovered areas of opportunity with the help of team members 


         Approved warranted process and policy exceptions based on clients credit history and the structure of each deal

         Delivered yearly reviews to associates to help with goal setting and career development planning endeavors


         Evaluated all loan structures to ensure compliance at the time of funding for each one

         Partnered across departments and with vendors to gather, document and drive the progress of all business requirements 


         Prepared test scripts and helped at all stages of UAT testing; guaranteed timely, consistent communication amongst all involved parties at all times

         Led the staffing and eventual opening of a Vancouver funding facility

         Bolstered levels of branch and dealer satisfaction across the West Coast by increasing service hours and conducting both
branch and dealer site visits and round table meetings. 


         Implemented a new collateral lien perfection strategy which generated cost savings including FTE saves and a cut in the amount of days it took to receive the perfected lien. 


         Assisted business partners during securitization to comply with required warrants

         Gathered data to research external documentation; organized proposals with external vendors to introduce the Canadian lien perfection and electronic titling processes

         Designed the workflow for loan passing using programs between AmeriCredit and various partners


         Participated in the design and implementation of a contract modification identification and processing system. 


         Was also the Assistant Vice President Loan Operations/Business Analyst/Supervisor Loan Services 


         Processed auto loans for funding as they came in from various surrounding dealerships

         Validated and verified documents and calculated income in order to approve loans for funding 


         Fielded dealer inquiries regarding credit statements and program eligibility

         Processed wholesale payoffs for dealers, along with drop shipments, dealer demonstrations and drive-away insurance 


         Prepared daily bank deposits and reconciliations 


         Canceled ancillary products, posted payments and maintained accounts as needed

         Honored with awards for performance, quality control and service delivery

Completed Courses, University of Texas Arlington and Tarrant County Junior College

Leadership with 360 Feedback | Influencing Others | Communicating with Tact and Finesse

What Underwriters Look for When Evaluating Credit Applications | FCRA for Information Providers

AFSA Class-FCRA | AFSA Class-SCRA Installment Lending AFSA Class-Fair Debt Collection Practices