• Dynamic MHA Candidate who offers a background in Home Healthcare and Hospice Care Operations, Territory Management, Data Gathering / Analysis, Strategic Planning, Trends Tracking, HIPAA, Multi-Account Management, Community Outreach, Health Fairs / Events Development, and Volunteer Recruitment / Management.
• Top Performer who quickly responds to evolving environments to achieve goals within fast-paced, deadline-driven workplaces, and can consistently see the big picture as a Census Management Practice Guidelines Expert with the ability to analyze trends and actively take action to comprehensively avert the deterioration of complex market share.
• Excellent Communicator / Advocate who quickly builds relationships with skilled nursing facility physicians, nurses, social workers, patients, and families / caregivers to increase patient home health and hospice care census.

Home Health Care Liaison (2013 2015)

  Capitalized on the opportunity to lead marketing of home healthcare and hospice care services to 30+ skilled nursing facilities within assigned territories, including building and sustaining relationships with skilled nursing facility medical teams to strengthen referral sources of choice to impact patient retention and continuity of care.

  Developed mutually beneficial parxxxxxxerships with physicians, directors of nursing, social workers, and families to ensure safe and appropriate patient discharges to the home, and further advised and supported physicians, directors of nursing, social workers, and families for patient discharge planning and led meetings for UH hospice programs.

• Obtained signed contracts from facilities that agreed to allow UH hospice professionals to service patients onsite.

  Contributed sharp analytical abilities toward reviewing patient medical charts and pulling important medical information for coordination of home healthcare, and assessed patients prior to discharge on home health services.

  Used Midas+ software to analyze and gather data on UH patient hospital admissions and patient discharges.

  Cost-effectively ordered and purchased health care and hospice care marketing giveaways to distribute at health fairs and community events, and further recruited and managed UH volunteers for community health fair events.

  Consistently exceeded admission monthly goals by 20%.

  Represented UH Home Care at UH-sponsored citywide health fair events.

  Delivered education to discharging skilled nursing facility patients on home care service lines.

Clinical Operations Assistant (2011 2013)

  Utilized broad scope of industry knowledge and dynamic healthcare administrative acumen toward managing and maintaining accurate patient medical records, including consistently complying with HIPAA policies and processes.

  Ensured seamless administrative processes by accurately distributing incoming documents and / or mail as required.

  Successfully supported diverse special projects to prepare for JCAHO audits and reviews.

  Obtained physician signatures on patient home care orders to submit to Medicare or Medicaid.

Customer Account Specialist (2007 2010)

  Strategically steered customer service initiatives to clients both in office and via telephone, including effectively addressing and resolving wide-ranging customer complaints and issues, as well as managing key confidential files.

  Drove business growth by aggressively selling consumer and mortgage loans and insurance products to new and existing customers, along with boosting the bottom line by managing delinquent accounts and collecting past dues.

  Proactively responded to 100+ telephone calls daily from customers.

  Skillfully resolved complex issues with professionalism and diplomacy.

  Trained and mentored new hires on administrative processes and procedures.

Loan Consultant (2005 2007)

  Played a vital role in consulting with clients to explain loan benefits and features, including originating and underwriting consumer and mortgage loans, as well as coordinating and managing comprehensive loan processes.

  Expertly performed financial and risk analysis to qualify loan applicants, including coordinating and administering loan closings while maintaining strict confidentiality of customers personal information to achieve key objectives.

  Profitably planned and marketed seasonal customer events to boost results.

  Successfully up-sold a customer from a $5,000 retail loan to a $150,000 mortgage loan.

  Recognized as Top Salesperson for achieving $180,000 in loan volume, exceeding a $125,000 goal.

  Reduced delinquency from 32% to 4% through negotiations and creation of special payment plans.

Master of Healthcare Administration (In Progress)

Bachelor of Science in Marketing

Oral Roberts University

Accident, Health & Life Insurance Producer

State of Xxxxxx

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ McKissic Horizons ￨ Midas+ System

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Home Healthcare and Hospice Care Operations, Territory Management, Data Gathering / Analysis, Strategic Planning, Trends Tracking, HIPAA / Regulatory Compliance, and Multi-Account Management. I am also well-versed in Community Outreach, Health Fairs / Events Development, Volunteer Recruitment / Management, and Client / Patient Relations, among other areas.

To complement my background, please note that I am pursuing a rigorous Master of Healthcare Administration from Walden University and attained a Bachelor of Science in Marketing from Oral Roberts University.

Recently, as a Home Health Care Liaison for University Hospitals Home Care Services, I expertly lead the marketing of home healthcare and hospice care services to 30+ skilled nursing facilities within assigned territories, including building and sustaining relationships with skilled nursing facility medical teams to strengthen referral sources of choice to impact UH patient retention and patient continuity of care. Within this role, I developed parxxxxxxerships with physicians, directors of nursing, social workers, and families to ensure safe and appropriate patient discharges to the home, and further advised and supported physicians, directors of nursing, social workers, and families for patient discharge planning and led meetings for hospice programs. I also purchased health care and hospice care marketing giveaways to distribute at health fairs and community events, and recruited and managed UH volunteers for aforesaid community health fairs and events.

A sampling of my achievements with University Hospitals Home Care Services includes:

  Consistently exceeding admission monthly goals by 20%.

  Representing UH Home Care at UH-sponsored citywide health fair events.

  Delivering education to discharging skilled nursing facility patients on home care service lines.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy