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Yyyyyy x. yyyyyy

- 733 Willow Brook Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Electrical Engineer Project Manager (Telecommunications)

Qualifications Profile


    Self-assured, dynamic, and results-driven Electrical Engineer and management professional with more than 21 years providing high-performance customer service, QA, operations management, and engineering support in the technology solutions, and retail industries.

-    Proven passion for process efficiencies, customer service, and service/product quality that create a satisfying client experience for business start-ups and retail operations.

-    Diagnosed engineering and technical issues for lasting solutions in process improvements and product development.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Strategic Business Planning

    Marketing & Sales (Trad. & Online)

    Business/Product Development

    Wholesale & Retail Sales

    Sales Negotiations & Closure

    Multiple Account Management

    Customer Service Management

    Operations Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Relationship Management (Clients, Suppliers, & Employees)

    Post Project Support & Review

    Process/Workflow Improvement

    Total Quality Management

    Policies & Regulatory Compliance

    Concurrent Project Management

    Personnel Administration

    Team Building Dynamics

    Bilingual in English & Arabic


    OS: NETS, Windows 95/98, Windows NT/XP/Vista/7/8/10

    Programming: Basic, Pascal, Fortran, & Assembly

    Office Tools: MS Office, MS Project


Professional Experience


Operation/ Multi-Units Manager, Express, Inc.Ÿ Norfolk, XXXXXX Mar 2003 - Present

    Provided strategic directions in managing marketing and retail/wholesale operations with innoxxxxxxtive entrepreneurial spirit that maximize operational profitability through effective leadership and team building.

    Oversee client account management, customer relationship management, payroll administration, team scheduling, shipping and receiving, and inventory management.

    Perform annual business strategic planning involving strategies for innoxxxxxxtive product launches, penetrating new markets with new establishments in several locations, and managing cost containment for labor and goods.

    Effectively analyze and troubleshoot operational issues, leveraging communication skills in implementing and gaining shop floor support for lasting win-win solutions.

    Develop and execute customer-driven operational programs and strategies to improve process efficiencies in gaining new business foothold and building sales volume.


Store Manager, Noura, Inc.Ÿ Portsmouth, XXXXXX Aug 1999 Feb 2003

    Manage front- and back-office operations for a supermarket, overseeing direct marketing & sales, customer service, food production quality, inventory management, record maintenance, staff development, and team building.


Quality Assurance Engineer, Intergraph Computer System, Inc.Ÿ Huntsville, AL May 1997 Jul 1999

    Responsible for conducting quality assurance audits and product verifications of hardware and software systems.

    Leveraged knowledge in managing computing resources in improving production work process efficiencies.

    Produced detailed audits reports in assessing effectiveness of QA and production processes with corresponding recommendations for improvement or remediation as needed.


Engineering Technician, Avex Electronics, Inc.Ÿ Huntsville, AL Aug 1995 Jul 1997

    Diagnosed product issues to debug firmware and integrated PC boards using UNIX Sun Workstation.

    Documented operating procedures as reference for improvements in process efficiency or new maintenance standards to support new products.


Education & Credentials



M.B.A. with concentration in Project Management | Certification of Project Management

    ALABAMA A&M UNIVERSITY Ÿ Normal, AL (1995)

B.S. in Electrical Engineering Technology


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